CARDINAL LEAK DETECTION & PLUMBING SERVICES

Called and scheduled a time to have the sewer system inspected, but no call, no show. Repeated calls and messages have gone unanswered or unreturned.

I have been impressed with this company. I have used them twice, one for an underground leak and then for a stopped up kitchen sink. I have noticed that large plumbing companies often use come on prices that are low to get people to make an appointment and then if you read the reviews it seems that they then find problems that end up costing so much. Cardinal Plumbing never did this. They actually repaired the problem that was reported to them and repaired it correctly. The second time that I called them my son stayed home from work to be there (he lives in the house but I own it) and they did not show up. When I called the next morning the lady was very apologetic and explained that the scheduled job before mine was not finished until late that night I do understand that it is not always easy to know how long a job would take but I was concerned that my son would have to miss an additional day of work. Cardinal plumbing then scheduled a time in the evening when my son could be there without missing work. I call this GREAT customer service. I certainly will be a loyal customer in the future and appreciate their helpfulness.

Each job was excellent and I will continue to use them for my plumbing needs.

Cardinal was chosen by my Home Warranty company. I contacted them on a Tuesday morning and they were to come out on Thursday. Thursday morning I contacted them to find out what time they would be at my house. They could not provide a time. Contacted again Thursday afternoon, guy asked me if I get home around 6:30pm and that he would be there by then. 7pm on Thursday, I contacted them again and the guy told me he would call back in 20 minutes. Never called back. I contacted the home warranty company and the contacted them. Now they advised that they would be at my house the following Tuesday... Today is Tuesday, 7:45pm. Not even a phone call. I contacted my own plumber and the job was done quickly and thoroughly. I also notified the home warranty company that they need to do a better job screening these companies.

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