Buffaloe Floors and Up

Every person at Buffaloe Floors & Up that I interacted with in the process of getting new LVP flooring for my kitchen & den was friendly, professional & knowIedgeable. It was an overall positive experience from my first contact with Ronnie, the Sales Rep. to the completion of the installation. The years of operation of the company & the years of experience that Ronnie & the installers have in the flooring business was very reassuring to me. And Ronnie was always accessible either via phone calls or e-mails. Very professional! Pricing, warranties, variety & availability of products was a plus too. I would highly recommend Buffaloe Floors & Up to a friend as it was recommended to me.

Outstanding, great service, installation and prices. Totally satisfied.

Absolutely perfect! The carpet is beautiful the price was right and the service us outstanding. This is the fourth job they have done for us and have always exceeded expectations.

The crews were always courteous and punctual. The floors were prepared in a very timely manner. The finish product only lasted 2 years compared to 20 years for the finish they removed.

Floors and up where efficient and very professional. We are amazed at how great it looks and easy it is to keep clean with our active kids and dog.

Excellent service, quality of flooring, and communication throughout. The designer did such a good job with the selection. Such a good eye to make my home beautiful.

This place has a huge selection. With so many options available, the help available to understand the differences in products was greatly appreciated. They helped us update the look of floors. The whole house looks and feels fresher. The installation crew could not have been more careful or respectful of my home and furnishings. The only surprise was that there were no surprises. It will be a "no brainer" who to contact when we remodel the kitchen next year.

exceptional customer service and the new floor looks fantastic!

Showroom staff helped with selections and captured the look I hoped to achieve. Tear out and installation met timeframes promised.

The manager that helped us was very knowledgeable. Worked with our budget. The granite lot was great because we were able to pick the slab we wanted for the kitchen. Very nice people. Cleaned up after the install.

Huge selection of products in their showroom. Great sales rep that guided my decision based on my need. I have a pet so they recommended a specific product that wouldn't damage from my dog. Installation went very well and quick. They even put my furniture back and cleaned afterwards!

Buffaloe Floor Covering and their contractor did a fantastic job. Ronnie Kristynik handled this project professionally and was available anytime we had questions. The installers used were top notch as well and knocked the job out quickly and efficiently this included tear out, removal, and working around furniture. They paid special attention not to damage our home, and cleaned up nicely; very professional. We are extremely pleased with Buffaloe and look forward to using them again very soon!

Mary Harris is an excellent employee and the only reason I didn't cancell my order and begin again somewhere else. Dealing with our salesman , Enrique, was very frustrating. He was late for our first appt. Estimates were not the estimates I'd asked for. He went to a different store location for our second meeting , even though I had spoken to him an hour earlier. He did not offer to come to the location where I was waiting for him. Why would he think I wouldn't go to the location where we met before. Then told me the padding he'd suggested could not be sold with the carpet I selected. Obviously, he knew nothing about the carpet if he didn't know that when I chose it. Mary Harris explained to me why the other padding couldn't be used and helped me select new padding. She handled my sale. Between ordering and installation I emailed 2xs with questions that were not answered until I called and asked to speak with a manager. Installers came on time. Did a good job. I am disappointed in the carpet. It looks like office carpeting not for a bedroom. I said from the beginning I had never purchased carpet before. That I needed help. There was another $1,000 in my budget I would gladly have spent if someone had just showed me a comparison carpet or said this will feel too thin, anything ! What's done is done. I'll live with it. But I will not use this company again or recommend them to anyone. Our salesman made initial contact with us to send an estimate without the information I requested and to remind us to pay the balance. Other contact required multiple inquiries from me. Instead of feeling good about 3 new rooms of carpet I am disappointed. My own fault. I should have walked out when he wasn't at the 2nd appointment. I should have realized if he didn't know what padding went with which carpet, he didn't know much about carpet at all.

They showed up on Wednesday and sent a subcontractor to do the work which was not at all what we agreed to, luckily my father was home but we had not planned for them to arrive that day. My dad went ahead and paid the contractor for the work, he asked the guy for a receipt and he said to ask the office as he did not have anything to write it out, when we called the office they said that they could not send a receipt as this was not their employee so we needed to contact the other gentleman for a receipt. They told me they were doing me a favor by recommending someone else and sending out some stranger to my house. I told them I never wanted a subcontractor and I hired them personally for the work so I will need the receipt right away from their end for tax purposes or should the tile crack and they refused to offer it. This is not what I expected from a top rated company on Angie's List and if I do not receive that receipt by the end of today I will be going to the attorney general's office for this company and for Angie's List.

Good honest and free estimate.

Everything has gone pretty smoothly we are almost done. The tile is down and finished and I am so pleased with the work. We also had to come up with a solution for my staircase which they have done. I added extra work, painting all the baseboards and painting the railings on the staircase. I am ready for it all to be complete. The work has taken a little longer but not their fault you always run into little issues when working in an older home. I appreciate how nice everyone has been from the owner to my sales associate. Great experience and highly recommend using this company.

Ronnie was very helpful with thinking thru details, patient with our selection process, not trying to high-end every decision, just helping us think about quality and bang for the buck. Workmen were super courteous and cooperated so well with other contractors working in the house. Everyone on time each day, clean when left each day. Excellent work.

We contacted Larry based upon a referral from friends. He came out the same week to inspect the home and give us an estimate. He thoroughly explained the challenges of tile removal and was honest about the amount of dust that would be generated in the process. He made recommendations on wood flooring and brought several samples to the house for our consideration. We verbally agreed to the work. Larry promptly prepared an estimate and we scheduled a date to begin the project. Due to other contractors falling behind on the home renovation we had to rescheduled several times. Larry was very patient with us regarding these changes. When we finally got started the Buffalo Flooring crew was fantastic, very experienced, friendly and courteous. The demolition of the tile took about a week. The crew cleaned up daily. The final result is beautiful.

I contacted the Cypress location off of House Hahl Rd. for an estimate to replace all the flooring in my home. Appointment was at 10 am. I got a phone call at 9:50 from estimator telling me he was going to be 10 minutes late. He could have been 30 minutes late, as long I get notified, I don't mind. That's a big plus. He was very polite and professional and took his time to answer any questions I had. Another plus was that he got me a number the same day. Although I didn't go with this contractor, I would definitely contact them again with any other jobs I may have in the future.

Ronnie came over to give an estimate for the tile work I needed done. He quoted $200 for labor to remove the stone near the fireplace and replace tile. He said that he would try and schedule the carpet guy right after the tile guy so that the work could be completed within one day. I called him a couple days later and said that I wanted to go ahead with the project with him. He asked me to pick the tile and grout that I wanted and order it from Home Depot or some other place and only after that would he set-up an appointment for the work. I agreed and once we had picked out a tile I gave him a call to make sure that it would work for this project. He said it would, but he would need the carpet guy to come too for that particular tile, and so increased his quote by $75. I was absolutely sure that he had included the carpet guy in his initial quote, because he had specifically mentioned that he would schedule the tile guy and carpet guy on the same day. In any case, I gave him the benefit of doubt and said ok to the new quote. I then went ahead and placed the order for the tile to be delivered the following week. Next week I called him to give a headsup that the tile would be here and I would like to schedule the work for the week after that. He said he would check with his men and get back with me the next day. I asked him if he had a contractor discount for the tile company and he said that he had a contractor discount, but the tile company only applied it for normal tiles, not for the pebble type tiles we had chosen. I went to pick up the tile and thought I would double-check with the tile company whether his discount would apply to my tiles. The tile company said it would, however he would need to check with Ronnie first. He called Ronnie and after the phone call told me that 'the tiles would go under Ronnie's credit and so he couldn't do that'. I'm not sure exactly what that means, but it basically sounded to me like Ronnie did not want to provide me with his contractor discount. I went ahead and paid full price for the tile, then called him to schedule the appointment. I left a voicemail. He called me back saying "This is Ronnie returning your call. I was just gonna let you know - you need to find someone else to do that tile work. We changed our mind, we are not gonna do it. Our installers are tied up on other large jobs and are not gonna be free, so just find somebody else to put those three pieces of tile. Thanks. Bye.' There was not even an apology from the guy for wasting two weeks of my time and then bailing out at the last moment.

I really can't say enough good things about Buffaloe Floor Covering. Initially, Enrique (my salesperson) and I were having trouble getting started and getting coordinated with samples. Once that was finished, everything was smooth sailing. Everyone involved was very attentive to detail and very professional. They made quick work of removing the tile from my kitchen which was incredibly dusty and noisy. Enrique was very sensitive to the fact that I would have company staying at my house before the floors would be finished, and he sent a crew to my house on Friday night to make everything spotless for the weekend before they could resume work on Monday. With Buffaloe's advice, I decided to interlace the slats from my new floor with my adjoining floor and have the old floor completely refinished at the same time in order to ensure a perfect match. Buffaloe was perfectly willing (and capable) of matching the old floor to the new as close as possible, though I decided against this because of some fading in my existing floor. The crews took care to move all of the furniture out of the second floor of my house in order to strip and finish all of the floors. During this process, everything was kept absolutely as clean as possible, including pictures hanging on the walls. The crew replaced all of my furniture without damage once the floors were done. Enrique was very hands-on during the entire process and made multiple site visits to ensure the work was done correctly. Very communicative and effortlessly addressed any concerns immediately -- for example, the crew forgot to replace my pantry door, and this was remedied with no hassle.

This is the third time we have used Buffaloe Flooring over the past couple of months and every time we have used them we have been over-the-top satisfied with all aspects of this company. They were prompt in scheduling us in, guys showed up on time, did a great job, left with everything cleaned up nicely and all at a fair price. We recommend them highly and I have recommended them to a co-worker who was equally as pleased with their products, services and professionalism. Unfortunately, this person is not on Angie's List to give them a good review, so I'm giving them a double good review! Again, I would highly recommend them and will use them again in the future when we need flooring done.

I inquired about installation services for products not purchased from their company. Denie responded quickly and honestly about reservations in doing that kind of install and was very straight forward in explaining their reasons. Although I will not be using them for this job, I will keep them on a short list for future work. Cudos for responsiveness and honesty...

Person came to do estimate & never called back. When I tried to call back, person on the phone asked if I could measure the rooms & send him pictures?Really???? I am not sure how these people have a good rating. They basically look at the job. If the job is "too small" i.e. does not bring in enough money?they don't call you back. I needed to change the carpet on my stairs & bedroom I went to Inspired Floors in Missouri City. I got treated way better. They gave me samples. They were very helpful. They are actually coming over to measure instead of asking me to do it.

We contact Buffaloe Flooring and Larry came out to give us an estimate within a couple of days. He was very professional, knowledgeable and a good communicator and took the time to take the measurements and discuss the project. He had an estimate for us which included materials and labor within a couple of days and it was very reasonable. His crew came out within a few days from then and did a fabulous job of tearing up some of the old flooring and installing the new laminate. I had just painted the room and they didn't make any marks on the paint. It looks wonderful and we were thrilled to find this company. We have already made plans with Buffaloe to put laminate down in another room in our house. I have recommended them to several co-workers as well. This was our first experience using Angie's List and we couldn't be happier with the results of this highly ranked company on your site.