Response from Blue Water Irrigation Systems Inc
I’m perplexed by [member name removed] post… his overall grade of C is meant to reflect his evaluation of the 5 categories listed, which he said were “not applicable”. Without any information to explain this average/C score, I’ll reply to the few comments he provided. First of all, a service was performed – I made a personal call to his home, at no charge, and spent a considerable amount of time listening to [member name removed] description of his needs, walking his large property and providing him with a quote based on my expertise as well and including his personal requests for heavy- wall pipe and that all sod be put back in place, which is not typical for unusually large installations such as his. As an experienced, licensed irrigator in TX, with thousands of installations since 1981, I offered that the heavy-wall pipe was unnecessary and would add significantly to his price, as would the replacement of sod; it was his choice to have both. As to hiring Blue Water Irrigation Systems again, he did not hire us in the first place; the estimate cost him nothing. Not having been made aware of [member name removed] budget requirements, which would have been quite helpful had he shared them with me, deserves additional explanation. This property is unusually large: his lot is approximately ten times the size of an average lot in his neighborhood, and the cost to irrigate it properly is five times the average cost (the house itself is much larger than typical as well). The $16,100 proposed cost is quite fair considering the amount of work and materials necessary. Had [member name removed] given me the opportunity, I would have been happy to discuss with him options he could have considered to design the system to meet his budget needs. With over 30 years providing landscape irrigation and drainage services in Houston and surrounding areas, I am confident we provide quality work for a fair price – and our customer testimonials agree. We've never claimed to be the cheapest – those companies do not last as we have, and many times we correct the problems cheap work created for those who believed they were saving money, and go on to maintain those systems for customers who learn cheap can be costly. I’m happy to say we’ve provided irrigation and drainage systems for many of [member name removed] neighbors, who have in turn recommended us. If we can be of service to him in the future, we would gladly add him to our long list of satisfied customers. Sincerely, Neel Bonner Owner Blue Water Irrigation Systems Inc.