Blue Frog Plumbing & Drain of Northwest Houston

TT Chris || project was done by Blue Frog Plumbing & Drain of North West Houston || gave 4.5 star and will recommend to friends and colleague

Good

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Blue Frog was so fast, they called me right away and were able to come by first thing the next morning. The plumber was very knowledgeable and patient with all the questions I had and was super nice and made me feel comfortable even though I did have several questions. He was able to fix our AC leak right away and he didn’t even charge for the service since it was such a quick fix. I definitely recommend them and will use them again in the future if we have any issues come up.

Prompt and courteous, both the administrative scheduling person and the plumber. He even went out of his way to check out something that wasn t even part of the job. Nice guy.

They did a great job and very quickly. They did come in with a very high price at first but matched the bid I had been given with another company. Definitely have to have another bid with them to get the price down to reasonable.

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The tech advised me immediately what the problem was, showed me how to correct it, and charged me only for the service call. Honest and knowledgeable.

I love the fact that they provided a free estimate without charging a trip charge like other companies. It took less than 30 minutes to repair our toilet, and he even provided us a quote for replacing our bathroom faucets. We would definitely use them again for future plumbing needs.

We needed our toilet flange replaced. They did a great job communicating via telephone and email about arrival time. They showed up on time (even a little early with an advance phone call). They took the time to explain the process, gave me a clear and accurate quote, and completed the work quickly and at a fair price.

Blue Frog Plumbing was professional, courteous and punctual. They were able to install my whole house water filtration system within the estimated time frame and even upgraded the house plumbing by adding a main cut off valve ( which surprisingly was not present). I received 4 estimates for this job and their price was about half of the others. Highly recommend.

Prompt and courteous

Completed job in good time. No problems after job.

Great group of folks

On time.

FOR YOUR SANITY, HIRE ANOTHER PLUMBER. I hired them to have my 2 bath tub/shower and valves changed. This was planned weeks ahead and the manager promised that this project would done in 4 days (first day: demolition, second day: bathtub/shower installation, third and fourth day finishing). Fourth day arrived, the bathtub/shower has not been installed. I am left with demolished garbage on my living room. The old bath tub, tiles, and drywall were scattered on my living room. Even after asking them nicely to have it removed every day, they disregarded and treated my living room as a dumpster. I live in a condo that does not have a dumpster so I couldn't throw it even if I wanted too. According to their manager, it is customary to leave a ton of garbage until the job is finish. The job was nowhere done and I couldn't live with a bunch of garbage on my living room everyday. They are very disorganized. I made a down payment so that they could buy the materials in advance (valves, bathtub/shower). They sent the plumbers and they did not even know the plan. They had to stop by home depot to buy materials. I communicated to them that it is crucial that on that second day, the valves should be changed because the condo's water supply can't be turned off for too long since there are many people in the building that needs water. On the second, there were no valves that were changed. I paid my condo $185 to have the water stopped for nothing of the valves to be changed. On the first day, one of their employee was very unprofessional. I saw their uniform so I opened the door. One of their employee started walking, looking for the bathroom without introducing himself or stating his business for coming in. I trusted to let him in because of the uniform. He did not acknowledge me as the owner. He started talking to his partner without talking to me, "We gotta make sure we're in the right place before we demolish..." How would he be sure without talking to the owner? I did not mind that time because I just wanted my bathroom done. They did not complete the demolish on the the second bathroom so I had to finish it myself. I was thinking, if I at least finish the demolish, then maybe they would finish on time but that did not happen. On the fourth day, I was done dealing with them. I had to find another plumber. Again, FOR YOUR SANITY, HIRE ANOTHER PLUMBER.

I was given a high quote that stated several things would have to be done to repair my water line. When those things did not need to be done in the end, BlueFrog was very hesitant to lower the price to match the actual work done. I had to talk to several people just to get the price lowered a little. The workmanship was fantastic. The honest pricing was not.

Roland Cortez was GREAT. He was very involved in the process and explained to me step by step what was happening. He was also helpful with communicating with my MUD district regarding their responsibilities. He went above and beyond to make sure I was satisfied with their services. Thanks Mr. Cortez!!!

Nothing.

They were very helpful from the start, I would hire them again.