Though Bison Building Materials has multiple locations around Houston, ONLY the Sam Houston Tollway location has a complete production millworks and complete inventory of home building supplies. This is the main warehouse location as well.. Also the reader should understand that BBM is primarily a source for the building trades and those working in construction and remodeling. (In fact they are the largest such supplier in Houston.) They are not a big-box home improvement store, and the main warehouse does not have a showroom. I called their main number and verified that I was speaking with the N. Sam Houston Location and asked to speak with the sales desk. The guy I spoke with knew exactly what I was looking for (a 9-lite door insert rim with 22x36 glass and frame). He gave me the price in about 30 seconds over the phone. I drove there and stood in line at the sales desk behind five other customers. About three minutes later the guy at the desk was looking up the part number. We confirmed that we were talking about the same thing, and he printed the order and gave me a numbered red plastic cone. I moved down the counter to the cashier and paid. I went out to my car and placed the red cone on the trunk lid. About eight minutes later they loaded the new window in my car, and I was on my way home. Bison Building Materials has been around since the 1960's. I have used them since the 1980's, but to this day most of my neighbors have no idea of who they are. I have found that if I can adequately describe exactly what I'm trying to do or work on, someone at Bison can answer my question. In the past I have purchased a number of exact matching replacement items for my home from them, and have always been treated professionally and courteously.
Description of Work: Bison supplied us with a replacement frame insert with preinstalled double pane glass for the steel front entry door of our home. Our front entry door had a 22x36 glass window that broke. The other big-box home improvement stores did not have replacements when I inquired (though Home Depot in Canada did). Local glass repair service companies wanted well over $150 to measure and cut glass for the old existing frame. Online suppliers wanted $100 plus freight. Bison Building Materials had the replacement in stock at their W. Sam Houston N. location for $36. What a relief.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$36
Emily C.
06/2013
1.0
home improvement stores
 + -1 more
unknown
Description of Work: Customer service is non existent. I went to two different locations and neither were helpful. I chose my baseboards and was about to pay for them after asking if they could ship to a warehouse. Said no problem then realized it was "out of their area" and he gave me this phone number to call to set up an order. When I called, the person who answered talked so fast I could barely understand her. I said "I was calling to see if I could purchase..." And I was interrupted and put on hold. Then a sales guy answered. I was told he can't take an order over the phone because I don't have an account with them. This is ridiculous. I got an email from someone stating that they don't accept credit card over the phone, but they do over fax and it would be no problem. The man repeatedly told me he couldn't take my order and that I would have to come in. I told him their location was far from me and that I would be willing to send my CC via fax. He sounded like he couldn't be bothered. I was planning to purchase an entire house worth of moulding. They will not be getting my business or any one of my custom home builders that I know. Very unhappy.
Rating Category
Rating out of 5
Yes, I recommend this pro
John N.
04/2012
5.0
doors
 + -1 more
I was very pleased with their service. I would ask the others to definitely use them. The quality of their work is good. They are very efficient. Overall, I would recommend them. I will use them again in the future.
Description of Work: I used Bison Building Materials Ltd. to get some door work done.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Hardware & Home Improvement Stores,
Doors
FAQ
BISON BUILDING MATERIALS LTD is currently rated 4.4 overall out of 5.
No, BISON BUILDING MATERIALS LTD does not offer free project estimates.
No, BISON BUILDING MATERIALS LTD does not offer eco-friendly accreditations.
No, BISON BUILDING MATERIALS LTD does not offer a senior discount.
No, BISON BUILDING MATERIALS LTD does not offer emergency services.
No, BISON BUILDING MATERIALS LTD does not offer warranties.