We repair most major home appliances. Best trouble shooting and repairing all major type of home appliances on FIRST TIME out to your HOME... Certified/Experienced 10 + Years as a . A COMPANY you can count on all your home appliance repairs/services. Also professionally install most major home appliances and haul your old appliance away for free..... All brands serviced... SUBZERO, DACOR, SAMSUNG, MAGIC CHEF, Whirlpool, Maytag, Kitchenaid, Roper, Amana, Electrolux, Frigidaire, Hotpoint, GE, White Westinghouse, Haier, And many other MAJOR brands.....100% Guaranteed!
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Bigkountryappliance.com
Business highlights
21 years of trusted experience
Emergency Services Offered
Services we offer
Repair and install most major type of home appliances. Will also haul old appliance at no extra charge. Competitive prices for Champions Appliances Repair Service Customer.. Mention you saw this ad on Angies List and you can get a 20% Discount.. (SAMSUNG AND HAIER AUTHORIZED)
Do NOT under any circumstances let these people into your home. They are absolute crooks. They took money from the warranty company twice, only to not fix the problem. When I called for the 3rd time for the same issue just days later, they said they knew what the issue was and they were going to order a new part. It made no sense that they all of a sudden knew how to fix it without ever coming back and talking with a master technician as maytag required. The lady on the phone tried to tell me that customer service didn't know what they were talking about and they had already spoken to the technician line after he left my home last time to make sure the washer was fixed properly. She claimed that he called from his vehicle after leaving when I told her I have video evidence that a phone call was never made while he was here. She said she would call me back after speaking with the warranty company. When she called back, she said they were going to send another company out for a 2nd opinion because she can't authorize a new washer, which I never asked for. When I called the warranty company back, they said she claimed that I was being combative and wouldn't authorize them to fix my washer and was demanding a new washer. Thankfully, I recorded all calls with this company and forwarded all of the TRUTH to maytag/whirlpool, which included all of the recorded calls and video from my home. They were shocked over the past month how I have been spoken to, and told me that what the technician was doing wasn't even what was recommended, and that's why they wanted him to call a master technician while he was in my home. I've been without a working washer for over a month because of this scam of a company. DO NOT TRUST THESE PEOPLE!
Description of Work: Washer agitator not working.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$145
janice B.
08/2017
1.0
appliance repair
+ -1 more
DO NOT USE THIS COMPANY!!!!! If I could give them NO STARS, I would Wish I had read these reviews before using this company! But I was in a bind with a washing machine that leaking all over and they could come out that day. BUT, the door gasket had to be ordered at $150!! and installation was $150!! plus tax, etc., $349 for a washer gasket around front loading door. Now, I'm waiting on the technician again because the first one did not install it right and the drain holes are not at the bottom of the door so water doesn't drain properly!! And the gasket is breaking off in "chunks"?? And since it's 4 days past the "30 days" they want to charge another $150 service fee for their mistake?? I don't think so! DO NOT USE THIS COMPANY!! UPDATE- I was told technician would be here in 10 minutes and 2 hours later he finally shows up. Then had the audacity to say the gasket is installed correctly or "the door wouldn't close". The gasket drain holes are not at the bottom of the door frame and so only one of the holes now drains water, but not the other three. Somehow he couldn't understand that and away he goes. He said "I'll send a report to the office and see what they say, but the gasket is installed correctly". GEEZ! Worst appliance repair I ever had in my 40 years of having all kinds of appliances repaired!! DO NOT USE!!!!
Description of Work: leaking front loading washing machine
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$349
Linda S.
07/2017
1.0
appliance repair
+ -1 more
They had no plans to fix machine. Just get trip charge.
Description of Work: They were hired by my warranty company to fix washer. They came out 3 times. The first time he looked at and ran water in washer machine and told me to let him know if there was still a problem and left. Before the cycle finish I notice it was not draining. I call them back and they looked at it and said they were going to order parts. Then they schedule a 3rd appointment. I thought it was to fix the machine but it was to look again and look for an excuse to void the warranty. They did not allow enough time for me to get to get to that appointment, however, they told the warranty company a lie to void the warranty. The warranty company ask for picture of the lie, then they change the lie to they were refusing service because I missed the appointment. The warranty company sent out another company who fix the washing machine.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
2.0
Peter V.
02/2017
1.0
appliance repair
+ -1 more
Juan came to repair my wine cooler. After finishing his job, he pushed the unit back into its socket under the counter and scratched the hardwood floor. He accused me that i was trying to blame on him a preexisting scratch. Then he squeezed the power cable under the unit and shorted it. Sometime after the left, the circuit breaker went off. I called the company and the service manager (that title seems a mockery) told me that Juan is their best technician and there is not way that he would have caused this damage. It's all my fault and I should take care of it. As I said, avoid at all cost
Description of Work: wine cooler repair
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$211
Fawad S.
10/2016
1.0
appliance repair
+ -1 more
I bought the lg ref. With extended protction plan offered by bestbuy/pacific kitchen. A month ago I called pacific kitchen that my lg refrigerator's icemaker is giving me problems and not working and they got my connected with the warranty company who then told me that my local repair company (big kountry) will be contacting me to schedule the appointment. Their rep showed up 3 weeks ago and told my wife that the refrigerators control panel and the fan need to be replaced and that he had to order parts in order to carry out the repairs. Since then we haven't heard anything from them. My wife called them after a week of his visit and she was told that parts are still in order. I called them and left a message on 10/4 to provide me status of the parts and they did not call. I called the warranty company on 10/8 if they can find out what's going on and the lady put me on hold to check the status from them and told me that they have the 2 out of 3 parts and one part is still on order and they will call me to update the status. Guess what? Still no update. I will be contacting now pacific sales corporate office and register about the quality and service of the warranty and repair companies that they are using and will ensure that they get rid of big kountry and have them black listed.
Description of Work: Repair of LG Refrigerator icemaker that is under Bestbuy appmiances protection plan.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
lewis K.
10/2014
1.0
appliance repair
+ -1 more
Big Kountry has a contract to provide repair services for Sears products, especially those with repair contracts. When scheduling a repair with Sears, they will tell you that "Sears" repairmen are not available in the Kingwood area....this is a lie. You must insist that a Sears repairman be sent out or they will schedule Big Kountry . Our washing machine would not go through the spin cycle and Big Kountry was scheduled a week later. They diagnosed it as a "panel" problem. Of course, they do not carry panels, or much of anything else with them on their trucks, so they have to order the part. Now it's going on 3 weeks when they can finally get back. They install the panel, a 10 minute job, and leave quickly before demonstrating the spin cycle. The panel did not correct the problem and Sears was contacted again. Sears called Big Kountry, who called us to schedule yet another visit, a week later. We told Big Kountry that the last time this problem existed that a Sears repairman had to take the tub out and replace a bearing and a coupler and even gave them the part numbers. The Big Kountry receptionist said they would order the parts so that the repairman would have them on hand when he arrived (another week later). The repairman showed up, unannounced, and sat in his truck outside our home for 20 minutes, talking on the phone. He then walked around our yard talking on the phone until I opened the front door and looked out at him. He immediately hung up the phone and came inside, with no tools or diagnostic equipment. We asked him if he had the parts and he refused to answer. My wife tried to tell him about the successful repair, a year earlier from Sears, and he responded in a very rude and belligerent manner that the spinning problem was being caused by excessive suds. I told him that he was not going to talk to my wife like that and that he had no credibility with me because they had already misdiagnosed the problem and maybe they should listen to a success story. He told us he was not going to make any repairs and that Sears would have to do it. He immediately stormed out of our house. I called Sears and told them of this incident and insisted (requested to talk to a Supervisor) on having a Sears repairman sent out. Magically, they do have Sears repairman in the Kingwood area and one came out 2 days later, correctly diagnosed the problem, a coupler, and fixed the spinning problem. He did not leave until he successfully ran the washer completely through the spinning cycle. He was outstanding in his professional diagnostics and customer service. He was not aware that Sears (1-800-4-My-Home) was telling customers that Kingwood was not serviced by Sears repair, as Kingwood is very much part of his territory. I would never recommend Big Kountry Appliance Repair and am contacting the BBB and Texas Business Practices Association to report this incident.
Description of Work: Missed diagnosed the problem and left without demonstrating that it worked properly. Follow-up visit resulted in repair person leaving abruptly without any repair.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Fred C.
10/2013
3.0
appliance repair
+ -1 more
unknown
Description of Work: technician arrived and immediately began dumping on the brand of washer I had. G Said GE was junk and dwelled on how much they cost to repair. After checking things out of 30 minutes or so, he installed a new water pump. Installation took less than 20 minutes. Charged almost $300. I checked a parts place and the water pump sells for $69. His labor was much higher than I got when I asked other repair services. Would not call again
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Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
Big Kountry Appliance Repair is currently rated 1.4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Big Kountry Appliance Repair accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Big Kountry Appliance Repair does not offer free project estimates.
No, Big Kountry Appliance Repair does not offer eco-friendly accreditations.
No, Big Kountry Appliance Repair does not offer a senior discount.
Yes, Big Kountry Appliance Repair offers emergency services.
Yes, Big Kountry Appliance Repair offers warranties.
Big Kountry Appliance Repair offers the following services: Repair and install most major type of home appliances. Will also haul old appliance at no extra charge. Competitive prices for Champions Appliances Repair Service Customer.. Mention you saw this ad on Angies List and you can get a 20% Discount.. (SAMSUNG AND HAIER AUTHORIZED)