Big Blue Air Conditioning and Heating Experts, Inc

This company is both totally incompetent and also are complete scam artists. Big Blue was sent by my warranty company to repair my air conditioning system the week of August 31, 2020. Allegedly my blower motor was broken, approximately a $900 repair. I was quoted almost $1300 for a chemical clean, that was supposedly "required" in order for my warranty company to cover my repair. When I refused to pay $400 more for a cleaning than the entire cost of the repair, I was yelled at by the company's manager, Candace, over the phone because I was refusing the cleaning. She told me that she had never seen a repair covered when a customer refused the cleaning, and that she would have to postpone my appointment until the warranty company responded. I insisted I needed my appointment immediately. Candace called the warranty company right after our call and unsurprisingly, the warranty company refused to cover the repair and i had to pay $896 cash. Candace then refused to give me the photos that were supposedly submitted to my warranty company of how "dirty" my system was (I doubt there are any photos). Sometime in the 4 days after our blower motor was repaired, the system stopped working again and showed an error message. We contacted a local company recommended by acquaintances that we were told were trustworthy. As it turns out, our entire circuit board was now broken, which they stated was likely the problem in the first place. They also reviewed our invoice from Big Blue, stated that the quote for the "clean" was for parts of the system that the technician couldn't even access, but less see to be able to diagnose them as "dirty." Also, our AC unit did not need to be cleaned, and even if it did, it would cost about $250. Titan (our recommended company) then replaced the circuit board. Three days later, our system would come on but nothing would come out of the vents. Titan came back out and discovered that the blower motor installed by Big Blue was installed completely incorrectly, with brackets all wrong and the wires connected improperly so that the motor was pulling about 20 amps instead of 5 (thank goodness my husband immediately shut it off when it stopped working, or it would have blown our brand new circuit board). Also, Big Blue charged us for the top of the line motor, when they actually installed a cheap universal one. Big Blue not only failed to correct the problem with my unit, but mis-diagnosed it and cost me over $1500 in additional servicing and parts between the circuit board and blower motor to fix Big Blue's incompetence.

It was really great. One of the owners came out twice to make sure he knew what I needed done before we contracted with them to do the work. He was not pushy and detailed out all my options with a "good", "better" and "best" quote. Big Blue's prices were great and stayed within my budget for replacing 2 full systems with 10 years parts and labor. Their maintenance agreements were very reasonable as well. The workers were awesome and worked very diligently with minimal chatting. The workers were not subcontractors and knew what they needed to do. It took a few days to finish the install, but there were some issues with my attic setup since everything was original to the house and at least 20 years old. They also updated some duck work to help cool the hottest room in the house. A lot of work and thoughtfulness went into the job. During the job and at the end of the job, one of the owners came out to inspect the job to make sure everything was perfect. One of the main reasons I went with Big Blue, is that all else equal, they do a lot of charity work in the Greater Houston Area. One of my furnaces was only 2 years old, but I wanted to replace everything with the same warranty. They actually saved my 2 year-old furnace to use for their charity as it was in almost perfect condition. I really appreciated that someone who is less fortunate than me could have an option to get an almost new system through Big Blue's charitable work. I would definitely recommend them to anyone who has a need for A/C or Heating issues as they are really great people to work with and have huge hearts.