Bi Polar Ac & Heating

Absolutely terrible. They provide a block time for the appointment. Which I plan my work schedule around to be at my home. When they didn’t show I had to call them to find out where the technician was. They adjusted my appointment because the technician was on another call. Now I have to reschedule my meeting to accommodate.

This company misdiagnosed the problem just to bill the warranty company. They did not fix the problem. They are a terrible company. Very inexperienced. Do not call them unless you want a headache.

Absolutely the WORST!! These people are so incredibly unprofessional, don’t waste your time or money giving them a chance. On 7/22/2022 we had a service call set up through our home warranty company to have our AC system looked at. Adam the technician showed up at our home and informed us that the AC line needed to be flushed. While flushing the AC line, he clogged up our water line. My bathroom sink now won’t drain at all. Adam called his boss, Vito, and afterwards informed us that his boss told him to collect the service fee and that they’d call us later to discuss this newly created plumbing issue. We tried calling the company to speak with Vito right then, but no one answered the calls. Adam stated he was going to go put his tools away in his vehicle and come back in, but he never came back. He straight up ghosted us not wanting to deal with the mess he created. We finally got through to the company line and the woman on the phone told us that Vito needed to talk with Adam first and that afterwards they’d call us, we continued to prod asking when that would be, and she said either tonight or tomorrow maybe. We are absolutely appalled at the lack of professionalism, so called expertise, and communication by all individuals we’ve been in contact with at this company. Do yourself a favor and move on down to the next company on your call list for AC services, bc this one will leave you hanging with more of issue then when you started. ABSOLUTELY THE WORST!!

Motor was replaced but it was not installed correctly or according to building codes. The wires were sticking up through the top vent and connected only to some top screws. It didn't look right to me but when I questioned the repairman about it he just said that it was done right and wasn't going to change it. This was a covered service by home warranty.