BestRate Moving & Storage

The Worst Experience I ever had with a Service Provider in my entire life! Don’t use this company!!! They literally steal from you! I used them to move a small 1 bedroom apartment a town home 15 min away. They quoted me 2 hours for the move, what I thought reasonable since I barely had furniture, (one dinning table, one bed, one chest, a TV and some boxes). It took them 2 hours to load the truck because they were very slow but then before unloading they asked me to pay for 6 hours. I argued that it wouldn’t take them that long but they said that they wouldn’t unload the truck if I didn’t make the payment and that I could trust that they would refund me if end up been less hours. They took their time to unload the truck even taking smoking breaks and having all the 3 guys to put my bed together. Additionally, During unloading they bumped the chest into the wall of my newbuild house and made a hole on the wall. They called a coworker who came over to “fix” the hole but the damage was done and the wall still looking really badly damaged. On top of that they also scratched other walls as well. The entire situation including the “fixing” the wall that was not fixed, took them 5 hours so they would still need to refund me for the extra hour so I called multiple times and they said they were going to refund me but they never did! Horrible service, overcharges and ruin walls, don’t use this company for your own good! I wish I have read the reviews before using them! Better luck to all of you reading this!

I was incredibly disappointed in this company. After being recommended by 2 friends I expected for this experience to be seamless and worth recommending further. They did not send regular staff employees, rather 3 recent high school graduates, who were incredibly slow and unskilled at professional moving. It took 7 hours to move what should have taken no more than 4 for items in storage into a home 45 min away. They were 2 hours late with no update until I called after an hour after the scheduled start time They attempted to scam me by adding on an extra "cash only fee" due to covid19 prevention disinfection Due to negligence my vehicle was damaged by unattended furniture, and they were unwilling to compensate. I have obtained the video footage from the storage facility and have already contacted a lawyer regarding filing a lawsuit. Lastly, they refused to start unloading my items at my destination unless I paid for 10 hours. Stating their new policy is payment upon delivery, which was never agreed upon nor did I see in writing. They broke several of my items and I would not EVER use this company again. Unfortunately, so many other people have had excellent experiences with them, but this is the worst moving experience I have ever had.

They were 5 hours late and said they would give us a discount in the end they offered 14 dollars of the price finally ended with 39 dollars off for 5 hours and Alex was extremely ugly to my daughter and when I got on the phone he hung up. Alex was so unprofessional. We wouldn't use them again. The movers themselves were good but the experience with the company was horrible.

I tried to reach a settlement with Alex and/or Santos after the horrendous experience and asked for a small refund/rebate, as I totally felt that 6 hours was an unreasonable amount of time and that it would have taken professional movers 3-4 hours maximum to move. The response I got? Basically "so sue us"... Definitely would never, ever use these people again or recommend to anyone. Perhaps I should also tell you that I am a widowed senior citizen.

It was a horrible experience. I used Best Rate Moving & Storage to move into my apartment back in January and it took them three hours and cost me $415. The same movers moving the same stuff into our house took seven hours and charged me $730. They broke glassware that was carefully packed, an antique rocking chair, and damaged an antique bar and scratched several walls. At some point they threw a jug of laundry detergent into an open box and got liquid detergent all over our scrapbooks and almost destroyed our wedding invitations. When I complained about all of this to Alex, the person who had give me a quote (for both moves) of $220.00, he basically called me a liar and suggested I had more furniture and boxes moving out than I did moving in. He refused to pay for any damage his men had done, because the boxes were not professionally packed. I get that, but the damage to my antiques? They professionally wrapped and moved those. When I threatened to give Best Rate Moving & Storage a bad review on every public facing website I could fine, Alex promised me that Costas (his manager?) would call. Well, it's been two weeks since the move and I have heard nothing. They simply don't care. Save yourself a lot of money and heartache and don't use Best Rate Moving & Storage.

They moved us from our rented home in Humble, TX to our new home in Houston, TX and they did a great job!

The Best Rates movers showed up on time and were excellent in loading the pre-boxed items and furniture and appliances. They were very efficient and careful in handling everything at both ends of the pickup and delivery. They quoted me a price of $275 and when the job was completed, they charged me $450 for the move. so, the extra $165 was a bit unexpected. So, if you use these folks, read their estimate to see if they are leaving anything out or underestimating to get the job.

.They charge for a minimum of two hours. We had to cancel at one time and he was very understanding. They were very professional and on time. They were great.