Best Door Service

Best Door Service did an excellent job from the first phone call I made with the very nice lady who handled the calls to David the technician arriving within the hour of me calling in about my emergency needs!!! He did such a great job fixing at least 5 things that needed attention and was finished in an hour!! It was an amazing experience all the way around!!! Thanks SO MUCH!! Deborah Purdy Pasadena Texas

These guys were good. We had some conflicts, and I don't remember what the issue was, but I was under the impression that the price would be different. They explained it, and it made sense. But you know, when you call them and they say yeah it's this, this, this, and this. And then when they get there, they say well in this situation it's going to be this much more. I didn't have a choice, it's kind of like you're over a barrel. Do you tell them to go away and try to find a better deal, or just go ahead and get the job done. What he explained was reasonable because I had the same thing done years ago and it was about the same price. I was just under the impression it was going to be a different, less price. I don't mind paying people for what they do. The thing is that you always have to question when people come out, are they just low on cash that day and they just need a little bit there and tell you something else that needs to happen. And you either go with it or you take the risk that something else is going to happen. He did good. It's been working for two months, three months. So we're good.

They are really great for garage door services. They helped me and my mom out. They are great. They did stuff here, at my old house, and my mom's house. Newage is the lady name. She helped me over the phone. She is great, incredible. One time an garage door wouldn't close, and left my house open. The husband, Mr. Marques, I called at six in the morning, and he was here at seven in the morning. He fixed it, and it cost me about two hundred dollars. It was ridiculous. Unbelievable.

Best door service came to my house to service my garage doors and automatic gate. The service person told me none of my remote controls were functioning and wanted to charge me $75 per remote to replace them. I asked if perhaps the battery could be out, and he told me "no they are shot". In addition, he was going to charge me $250 to program my automatic gate to remote controls and an existing key pad. I again asked about batteries, and not only did he not have any with him, he said it was not the battery. With two garage door openers and an automatic gate to program (all were in working order otherwise) he was going to charge me over $500 to program a key pad and one remote for each. Each additional remote would be another $75. My husband told me to pay the service call and get another opinion. When I paid the service call, the technician told me that if I were to call them back out within 30 days, there would not be an additional service fee. After he left, I put batteries in the keypad and remotes, and most were functioning perfectly well. He had told me I needed all new remotes ($75) each plus a $250 charge for programming the keypad to the gate. All it needed was a battery. The next morning I called the same company to come out and program the few remotes that would not work even with a new battery. They were receiving power but were no longer programmed to the opener. When the second tech came out he told me I would have to pay another service fee. I told him what the previous tech had said about the fee being waived for 30 days, but he refused to program the remotes unless I paid him.I think this company has not only despicable customer service, but also very deceptive trade practices. I came close to paying over $500 for services that I did not need.

This vendor was excellent!!!! The technician was complete in his assessment of the repairs, keeping me informed of each added fee before proceeding with the repairs. The repair cost was below what I expected and needless to say I am very pleased with the service and the warranty provided.

I recently discovered are the incorrect size springs were installed and attempted to resolve this with the company. I questioned the smaller size of the springs when they were installed and the tech said the original larger spring size was not necessary. . The smaller springs have caused extra stress on the garage door opener, and the sprocket & gear now need to be replaced. The springs willl not hold the weight of the door when half way raised, as they should. The door is also much more difficult to open than the other door which still has the original springs. These are all indications that the springs they installed are too small. I explained all of this to the rep when I called Best Door Service on May 54, 2014. I only wanted them replace the springs with the correct size spring and I would pay the difference in the price of the springs. I did not request the cost of repairing the garage door opener. The springs are color coded for the weight of the door. The first person I spoke with said the yellow (gold) coded springs (they installed) are the correct size for a 95 pound door. I checked the color code on line and yellow coded springs are for an 80 pound door. Blue coded springs are the correct size for an 90 pound door, which is the color of the original springs. The second rep I spoke with said ?It?s only 10 pounds?, even though I explained all of the indications that the springs are too small and not strong enough. Her only solution was for me to pay the total cost of having the springs replaced, including a $20 service call, plus parts & labor. On May 6, 2014, I spoke to a supervisor who also was not wiling to agree to a reasonable solution. Only that I pay full cost to replace the garage door springs they installed, even though the problems with the door clearly indicate the springs are too small, and that it poses a safety hazard. I would not recommend this company.