Bellaire Air Conditioning & Heating

My AC stopped blowing cold on a Saturday night during a heat wave in Houston. I called Bellaire AC Sunday morning, and Charles came out the same day. He obviously had a lot of calls that day because he arrived around 8:00 p.m. I don't know that most AC technicians would be willing to continue working that late. If he hadn't come I would have checked into a hotel because it was over 85° in my condo at that point. It turned out the condenser fan had stopped working because of a bad capacitor. Charles replaced the capacitor and put in about 3 lb of coolant. Charles is very knowledgeable. As he was working he explained the technical details of how the system works and what he was doing. I will call Bellaire Air Conditioning again the next time I need them, but hopefully that won't be for a long time.

Great customer service. Quick and efficient. Friendly.

The technician was very knowledgeable and professional. He had a pleasant personality, too. He was able to replace the fuse in the unit, and the problem was resolved.

A word to the wise --- if your A/C guy says you either have to replace a leaky coil or keep adding freon, call another company and get a second opinion. The leak may not even be in the coil. I fell for this many years ago, so when the Bellaire guy tried to pull it on me I knew what to do. Saved about $8000. Another thing, call around for prices on freon. Bellaire wanted to charge me slightly more than double what I ended up paying for it.

Very good. Crew were polite and efficient and installation completed as planned. Very professional.

HVAC inspected and Freon added. I suspected a leak in the Freon line but the technician couldn’t find any issues. Claimed he found an issue with the insulation in upstairs unit so he left. Problem still persists so money wasted.

Came quickly and solved the problem efficiently

They were very timely and work OT to finish up

Edgar arrived ahead of schedule and completed the repairs quickly. I appreciated the fast turnaround on this hot June day. He explained the problem in detail and was very pleasant to speak with. Edgar arrived wearing a face mask and observed proper social distancing.

Great. Very professional. Delivered and installed as promised. Great price.

I am a contractor and have used Bellaire previously with great results. This time the owner answered the phone...a nice touch for a service oriented business. After explaining the AC situation and asking about cost, the owner said it would be a $89 service call plus the cost of R410A on a per pound basis. However, 30 minutes prior to the appointment, the technician called and said Bellaire doesn't pressure test, evac and charge unless they installed the equipment AND, if they did, it would cost a lot more than $89 plus refrigerant. What? Bellaire doesn't service AC systems they didn't install? Then the bait and switch pricing before arrival or any testing started to really seem very unprofessional. I called Bellaire's office to ask about the price discrepancy and was told that they'd speak to the tech and call me back. No explanation or return call was made. Not sure if this is an isolated incident or if Bellaire has gone down hill.

This was on Sunday. Mr Patrick immediately returned my call and arrived in 20 minutes. He worked non stop to resolve the problems. He was very skilled and professional. He recommended some changes to prevent this problem from reoccurring. His price was reasonable.

They came out to my house end of august to clean out a drain line in the attic where half of the AC unit is located. Since then my AC is set at 77 degrees but despite running all day long only cools the house down to 80 degrees. They state that is just a coincidence. Really?? Would not recommend to others.

Two AC technicians arrived on time after giving me a call to let me know they were on there way. They quickly checked the system and answered any questions and concerns I had. The price was not the lowest I've seen, but reasonable.

They didn't show up for the appointment at the time I was told. I had an appointment at 10 am, but after an hour waiting they called and said they were not arriving for 20 more minutes. They said they had a 2 hour window, which I was not informed about. I had things I had to do and and told them to forget the appointment. If they can't show up on time and lie about what they said, then I won't do business with them.

David came right on time, very courteous, very knowledgeable, fixed everything for us. They explained our options but did not try to sell anything we didn't need. A very good deal with Angie's List coupon. Will have them for future work.

No issues - very prompt, courteous and informative

They were good. Everything was acceptable.

They came out and were very responsive. The representative was great to work with. Like I said, very responsive to my phone calls. The prices were higher than I expected, but not higher than the market. I didn’t expect to pay what I had to pay, but they were supposedly below market. There’s a new product that costs more. Comparatively they were lower.

Nothing has gone wrong. They did a good job. They had a good price. It was just like the other company. They knew what they were doing. They did it,they cleaned up, and then they left. They caused no problems. They were here when they were suppose to be. They were professional, courteous, and all that stuff. We had them before, they were servicing our previous air conditioner, and they put in the new one. They are servicing the new one now.

It was a small thing and they fixed it without charge amazingly

After multiple inquiries,I finally received a response. After that, things went well.

Great from start to finish. We live in an older home and our a/c unit finally gave out on 5/31/17. Bellaire a/c came out the same day my husband called (very quickly) and they were very knowledgeable, professional folks who gave us two different brand options. They didn't try to upsell us on the more expensive option and explained that the reliability of your a/c unit is really based on the quality of the installer's work vs a specific brand. I was a bit skeptical at first, so did some research online, and all of the consumer review sites I found bore that out. We accepted their bid ($5800 or so with the angie's list discount) the evening of 6/1 and their technicians came out right at 9am the next day. Work took about 4-5 hours, and hallelujah, we aren't sweating in the house anymore! Great price, nice people, and did the work well and fast. We got a 2 yr warranty on labor and 10 yr warranty on the 3 ton RUUD unit. We liked the fact that they're a local shop - we live in the Westbury/Meyerland area. You're not paying extra money for a big "name" that doesn't mean anything but more overhead.

Carrier helped them locate a replacement in town and within two days the a/c was back in operation. Charles spent considerable time on the phone with Carrier doing diagnostic testing and determining the problem. He was courteous, informative and knowledgeable. Fortunately, the part was still under warranty.

The technicians do a great job and I'm sorry to say we won't be using their services anymore. The office side of this business is too difficult to work with. I called three times to correct an invoice that had been billed incorrectly and once the amount was corrected, I paid the invoice. When I received another bill a few weeks later that marked the same invoice unpaid and overdue, I became frustrated. I had now spent several hours over several months patiently trying to help the different people I spoke to in the office resolve my issue. The woman I spoke to this last time assured me that I had not paid even though I had the bank statement to prove it and not only did she not apologize for the months of error to my billing statements, but she became belligerent. I asked to be released from our two maintenance contracts and to receive refunds for the unused portions minus any "discount" we received. She agreed. That was weeks ago and I have not heard or received anything. I have decided I would rather let this company keep my money than have to try to work with the office staff again. Beware.