I contacted this NW Houston appraiser with a question about an appraisal on an estate I recently inherited. There are some some potentially very valuable items of ALL types. I was very careful to contact the service provider email on Angie's List. To date, 10/21/2009, I've received NO response of ANY sort. I don't consider that professional. I go to Angie's list in order to get information that I believe is trustworthy. I patronize small businesses with integrity, and dedication to service. That's how the economy grows - through small business. I guess my potential business with this company is not worth their time to follow up on a request. Overall, for lack of responsiveness, (which is a strong indicator of integrity and service), I have to rate them "F". However, I will happily write a positive rating if they respond to my report! Everyone deserves a second chance!
Description of Work: I requested a response to my email listed on their Angie's List site.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from BANKS INTERNATIONAL JEWELRY
First, thanks for your comments. They brought your inquiry to our attention. I am very sorry you received no response, it is as simple as we did not receive your request or missed it somehow. I attempt to be diligent in my responses to emails as I believe this media to be a more comfortable and effective way of finding services that are exactly what you need. I would like to see if we can be of service to you in your estate evaluations. Please feel free to contact us either by email banksintl@hotmail.com or phone 281 350 9192. Once again, thanks for interest in our services I hope we can be of service in the future. B Banks manager Banks International Jewelry
BONNIE G.
10/2007
5.0
jewelry appraisal
 + -1 more
Very well. The appraisal and terminology were explained to me and I felt comfortable that I knew the quality and value of the diamonds in the ring when I left.
Description of Work: I had my mother's engagement ring appraised.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$80
Response from BANKS INTERNATIONAL JEWELRY
Thanks for your input on our services. We do try to serve all of our customers in a timely manner.Occasionally our Gemologist has medical appointments that can be quite sudden, we regret any delay you may have suffered. Thanks and please come again.
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Service Categories
Appraisals - Antiques/Jewelry/Items,
Watch Repair,
Jewelry Sales/Design/Repair
FAQ
BANKS INTERNATIONAL JEWELRY is currently rated 4.3 overall out of 5.
Sunday: 12:00 PM - 6:00 PM
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 12:00 PM - 6:00 PM
BANKS INTERNATIONAL JEWELRY accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, BANKS INTERNATIONAL JEWELRY offers free project estimates.
Yes, BANKS INTERNATIONAL JEWELRY offers eco-friendly accreditations.
No, BANKS INTERNATIONAL JEWELRY does not offer a senior discount.
Yes, BANKS INTERNATIONAL JEWELRY offers emergency services.
No, BANKS INTERNATIONAL JEWELRY does not offer warranties.
BANKS INTERNATIONAL JEWELRY offers the following services: DIAMONDS, RARE & EXOTIC GEMS, COLORED STONES, COLUMBIAN EMERALDS, WATCHES, CUSTOM JEWELRY, JEWELRY APPRAISALS.REPAIRS