Autumn Lane Outdoor Designs

It took me a while to write this review as I was contemplating whether or not to write this review but I figure it’s time and if it can help someone then I feel like I did my part in steering someone away from wasting hard earn money. I sought out Katherine services who owns Autumn Lane in 2022. I was sold on using Autumn Lane because Katherine had a design program to visually show me what she had in mind for my front yard. Come to think of it most of her pictures on her google page are just computerize design images and not real clients work. However the real life installation of the design she charged us to render looked nothing like it the picture she proposed. I wish I could attach pictures on Angie’s list. She also charges a $500 design fee which she said she will reimburse if we move forward. However, she only reimburse half because she says we only moved forward with half of the project (front yard only, no back yard). No one in their right mind would move forward with backyard design after seeing the quality of work she did for the front yard. It was my understanding the whole design fee would be credited to me and that was what was told to me. She also didn’t put grass to the front yard by our tree. When I bought this up to her she says there was grass there already and it just needs to be mowed . Yes there was some grass but it still needed more grass because there was clearly a large barren area with just dirt. So rather than own up to it apologize and offer to honor good work, I felt she gaslight me and was nickel and diming me and didn’t want to use the money we had already paid her to add more grass in the area I had concern. She said the quote was for the front yard and the area I had concern was clearly in the front yard. Another issue I had with her are her subcontractors she hires. The tree guy she hired over trimmed our tree . The sprinklers guy that installed our sprinkler system did a poor job and it burst a few months later (not even a year old yet) but she attributed it to the “freeze” we had. If the quality was good in the first place it wouldn’t have burst so easily. After having to live and stare at such terrible landscaping done by Katherine of Autumn lane I had to invest more money to redo it with another landscape person whom I won’t name.

They have a pretty instagram account, but are morons. Worked with many contractors of various trades, most disappointing by far. Here’s my list: 1. All of our plants in backyard died. We hired another landscaper to test the soil, originally said it would take 1-2 weeks to get test results. Came to our door and said the good news is we don’t have to send it to the lab, because you can visually see how badly the soil needs to be replaced. So autumn lane wasted $15k of plants there. 2. “Turf” means grass at autumn lane. Maybe we’re the idiots, but we got 6,000 sqft of grass when we had discussed putting in what we had been referring to as artificial turf around our pool. 3. Didn’t stake any trees 4. Claimed weed fabric always installed, never installed 5. Sprinklers have never worked properly 6. New landscaper gave concrete data about poor plant recommendations and counts

I hired the company to make ready a home to sell. I’m a Realtor and first impression can make or break a potential Buyer. Excellent service...very professional, on time and on budget. I plan to call again when a client has landscaping needs to sell their home. This home had an offer in two days. The landscaping, I know, had a hand in it selling so quickly.

They do a lovely job , very nice people to work with, very professional and well priced.

The work looks great and I'm very pleased.

I have used her a few times. She is very straight forward. She does good job and the product she uses is good quality. She has fair pricing. He responds by text, which is helpful and is easier to communicate that way.

Needed to update my landscaping before listing my house. Katherine spoke with us about what needed to be done. She listened to what we wanted and gave ideas of her own. She then brought in an arborist to trim the trees, pulled out some overgrown shrubs, filled in bare spots in flower beds, then trimmed remaining shrubs and mulched the beds. Her workers were on time, got the work done quickly, and cleaned up after themselves. Her price was well within my budget.