Atlas Fence Company, Inc.

The quote process was easy. The small bit of fence by the alleyway was great. The gate was decent at best, the latch design was odd and broke within a month. The long section of fence was unacceptable - half of the fence is a different height than the other half. The fence also didn't meet in the ground in numerous places, a big issue when you have small dogs. When brought to the attention of the guy in charge of our account, he went by and looked at the fence, then handed the case over to the owner of the company. I have never dealt with such an unprofessional individual - he explained that the way the fence turned out was our issue, that we should have known it wouldn't touch the ground based on the features of the yard (never mentioned by them), and then when we wanted to negotiate on resolving the issue, implied legal action. The owner eventually came out to observe the issue (which he had not done prior to getting aggressive about us paying despite the flaws). He was unpleasant, incredibly rude, and finally sent someone out to patch the issue. It was still unacceptable, but it was made clear that was all they would do. I have had to put concrete blocks along the bottom of the fence I paid to have built (by professionals I was expected to double check) and the top is still uneven and looks absurd. They cut the previous metal fence posts down, but left the bottoms of the posts in place in the ground, still sharp. In addition to all of this hassle, we had to deal with hauling off some trash and a large concrete post base they left behind. When the trash left was mentioned during the owner's visit, his foreman started to clean it up, but was directed by the owner to leave it and that we could deal with it. I'd build my own fence before I dealt with this company again.

The request that I was to be called when they arrived to execute the job. They never called me and they ended up damaging my sprinkler system piping. In addition the fence we selected from their catalog was not the one they installed and it was a different width. After mentioning the problems to the supervisor they said there wasn't much they could do. Well afterwards I had to get the sprinkler system repaired and had "purchased" their liability insurance for any damage. They refused to pay the bill. After many calls and letters to Mr Umsted he finally agreed to cover most but not all of the cost to repair the sprinkler system. Very frustrating as there would have been no problems had they contacted me when they arrived to do the work. As I knew exactly where the sprinkler lines were it all could have been avoided. Here is an excerpt from my letter dated 5/17/2006; Based upon your indication you may wish to reinforce with your salesman that they should attend the start of any of their jobs. This would reduce or eliminate any issues arising from special considerations on the job site. Please also remember that the gate still has not met my satisfaction as it continues to sag down. This gate has been adjusted several times in the past few months. Fast forward and the fence is leaning again, actually the gate was pulling the support down. They came out and reset this for me and within two more years it was leaning again. Apparently they only set the main support post 3 feet into the ground. They told me that it would have cost me more to have more of the beam placed into the concrete. I ended up paying them another $550 to reset the main support more than 4 feet into the ground. This time it was sufficient to support the heavy gate. They had blamed the soil, blamed the drought, blamed the rain and it was ineptness that they used in the installation. If they had installed the main support at 4 feet or more into the ground it never would have leaned over so many times. Mr Umsted also owns Western Fence company and apparently is one of the largest fence companies in the state. No matter, they did a lousy job, lousy installation and lousy customer service. Never use them for a fence!

They were late IF they even showed up and did not call to let us know. They put the concrete column bases in the wrong location even though they came out and took notes as to where they were supposed to go. They lost their notes, as per salesman, and decided to put the concrete bases, several feet into the ground mind you, "where they thought they looked best". No call to ask where they were supposed to go. Only excuses given as to their extremely poor decision making process. Next, they did not even show up to do work on the day they said so we told them not to come back. Too many errors, unprofessional, lack of respect for our property and time. The owner, Ray Umsted, called me threatening to put a lien on my house! Can you believe this? He said he was going to get paid even though he knew the circumstances. I even shared with him that we had photos, text and email to support our position. Instead of taking this opportunity to address the clear issues within his company he chose to attack us. I could not believe the audacity of this man. Asking where I lived and saying he didn't live far. I felt definite undertones of a threat. He even said he was "going to collect his money". Please, do not use this company. Their professionalism is non-existent, they use intimidation and threats to try to push people around. This is not the way you should run a business!

My gate has not been working properly for months. I have been calling Atlas for months trying to get it serviced. They never call back or send anyone out. I have to get out of my car at night and walk up to the gate opener with the remote to get it to open. I even called the original salesman and he wasn't able to get anyone out. They seem to be able to get new items installed but can't get a service tech out to repair it. I bought a Patriot with a 5 year warranty and it isn't working properly six months out.

Excellent workmanship, from estimate to final installation. Couldn't ask for better. Highly recommend.

Attlas fence installed balcony iron fence panels for an addition to our house. The price was good and the quality of materials and work was outstanding. Workers showed up on time and job was completed quickly and professionally! Would recommend to anyone.

They did not do a good job on the project. They blew me off a few times, and I finally got them to come out. They did not do a good job at the resolution process with fixing the problem. They charged me an extra $250.

Salesman was very professional and explained the details of project along with price breakdown. Installation workers arrived on day originally scheduled and began work early. They volunteered to move one truck to remove the old fence and relocated the vehicle behind the house to minimize foot traffic through the yard or disrupt neighborhood traffic. Employees were very polite and professional, as well as most considerate of plants, herbs, and shrubs near fenceline. Quality of the fence installation was outstanding and gates constructed have nice hardware and are metal renforced. Enrique and crew were outstanding.

A nightmare! Nothing good to say about this one!

I was very happy. The price seemed reasonable. I would recommend them.

I was referred to Atlas Fence by Summit Fence. I called and was asked to leave my number so the call could be returned. The call was never returned.

First left messages with a fence company describing the job. They did not return our call. We emailed another fence company with a description of the job and they said the job was too small and suggested we contact Atlas Fence. The Atlas salesman came to give an estimate on Aug. 9 and the job was completed on Sept. 13.