ASTRO APPLIANCE SVC

DO NOT USE THIS COMPANY!!! I don't normally write reviews, but if this warning saves even one person from going through what we did, then it was worth it. This company was assigned by my home warranty company to repair our LG refrigerator/freezer. Without even coming to look at the fridge, Astro determined that it was the compressor and said that it was still under warranty so they would take care of everything. I was so relieved.... until over 2 weeks went by. I called Astro daily for updates, pleading with them that I needed our fridge fixed since I have children at home, and all they did was lie to me (waiting for authorization, the part was ordered, the part was on it's way, waiting for a revised authorization, telling us that LG insisted that WE pay the labor costs). ALL LIES. There was no sense of urgency on their part at all. I finally made ONE SINGLE call to LG and they told me that the authorization was sent to Astro immediately, and LG assured us that they would never expect us to pay for labor since it was still under warranty. Total lies by Astro Appliances. LG sent someone to fix our refrigerator hours after my one single call to them. They said if Astro would've explained the situation to them they would've taken care of it immediately. Astro dropped the ball and they don't care about customer service at all. I wish I would've read these horrible reviews in the beginning because I would've found someone else. My home warranty company assured me that they're taking Astro Appliances off of their list.