AMERICAN KNIGHTS MOVING & STORAGE, INC.

Office staff (Jennifer) was very professional, patient with my many questions and easily contacted by email, text or phone call. Moving team (Lazaro) was very knowledgeable, experienced, intent on making sure everything was handled properly and very attentive to detail with re-doing the contract and pricing due to unforeseen changes we decided to make. I have not yet contacted them for delivery, but I have no doubt that this phase will go just as smoothly. Definitely would recommend American Knights Moving & Storage, Inc.

This company scammed me out of my deposit by demanding a waiver the day of pickup when they show up after you sign the deposit waiver meaning you lose the deposit they came up with a ton of out of contract bizarre charges I never saw before In a moving company. I've move to Alaska to Hawaii to many other states and shipped vehicles but never encountered an outright scam like this reporting to bbb DO NOT HIRE THEM THEY WILL SCAM YOU also at drop off by charging a 500 dollar shuttle fee.

I am disappointed. I inherited a midcentury modern couch and a Haywood Wakefield bedroom set from my parents, which is very special to me. It was their first furniture set, bought in 1956. I needed to move them from Louisiana to California. My sister recommended American Knights Moving (AKM). Unfortunately, I did not do much research. Their website said they were not a broker and owned a truck fleet. Their pictures on Google showed two men in AKM shirts carrying a mattress into an AKM truck via a ramp. If I had done the research, I would have discovered that AKM earned an F rating from the Better Business Bureau. With a consumer alert because they require any negative reviews to be removed before they pay a claim. If I had done the research, I would have discovered that many claims, including deceptive business practices, had been filed with the Federal Motor Carrier Safety Administration against AKM. The pickup went flawlessly. Four movers showed up, expertly wrapping and protecting the furniture. They then loaded it into an American Knights' truck without a hitch. The problem began at the delivery. The furniture had to be moved to the basement via a set of stairs with a 90-degree turn through an entryway with a ceiling height of only 6 feet 9 inches. By the way, the couch is almost 9 feet long, and the dresser, I would guess, weighs over 300 lbs. An 18-wheeler from a moving company other than AKM showed up for delivery. There was only one person in the truck, the driver. I asked him where his help was. He said he was alone. I could not believe that American Knights would send someone alone for delivery when four movers were sent for pickup. After some back-and-forth conversation about the delivery, I figured I did not have much choice. I gave him the money. He then opened the truck door. I could see that the dresser had no protection on. What had happened to all the blankets that were wrapped and taped nicely around it? I asked the driver about this. He said he had to unwrap the dresser and take the drawers out because it was too heavy to load by himself. The dresser had been damaged, scratched on top and one side. The damage was not caused by an accident while the mover was careful, but by negligence, moving it unprotected and leaving it unprotected. I said, "Don't they give you help?" He said that he has to do deliveries alone. He halfway wrapped the dresser back up, threw some folded packing blankets on the ground in front of the trailer door opening, and pushed the dresser to the edge. I said, Hey, what are you doing It looked to me like he was preparing to drop the dresser onto the packing blankets, about a four-foot drop. Where is the ramp like in the pictures? I thought. He looked at me and said nothing. I said, I am not going to let you drop that thing down. You will destroy it. He said, Dont worry, I got it. At that moment, I was in a panic. I felt as though the drivers only goal was to get the furniture down in the basement, no matter what its condition was in the end, if it was delivered as a pile of sticks, job done. I ran over to the truck, put my hand on the dresser, and said, I will help you lower this thing.I did. I helped him move all the furniture, ensuring each piece stayed safe. I helped him move the couch, which was a struggle for the two of us. In the end, a piece of custom-cut glass for the night stand was missing, the dresser was damaged, and the dolly damaged one of the steps to the basement. I feel like I got baited with a white glove professional moving company, then switched to a one-man show. I asked for a partial refund of the delivery. They refused because the driver said he did not need help, but AKM wrote the driver up because he should have had help. They offered me $100 for the steps and around $180 for the dresser. I have an estimate to ...

They were very professional. They did a good job of moving my furniture.

I wanna think Kobi the owner of the company for an amazing service and great staff that made all my packing and moving, smooth, easy and pleasant. I donâ  t know how I wouldâ  ve done that without them, they took care of everything with white gloves and care, itâ  s not that every day you find a loyal company that can handle all your personal items like if it was theirs, thank you so much for being there for me and providing such an amazing service

We loaded the day of an ice storm, aided by flashlight and cell phone lights (no electricity) because the company would not reschedule. They also refused to put the driver and crew in a hotel overnight, requiring them to continue to work in the dark and then make the return drive from Austin to Houston in the ice storm and ridiculously high risk conditions. As a result, we packed and loaded what we could, but everything marked to pack and move actually made it in the truck. The crew was wonderful. However, I ?m still angry. Sadly, I would NEVER hire the company again. I had to prepay; they moved only 80% of what was to be moved; and customer service did not return my calls: 1) request for an adjustment; and 2) three items missing at delivery. So, bottom line?., Our move remains incomplete. I am in WY; my husband remains in TX. We still have packed boxes and misc. possessions needing to be moved to WY.

Awesome!! They went above and beyond to help my parents with their move, even though there were some extra challenges due to their age. Thank you!!

It took 45 days to move San Antonio TX to Port Orchard WA

There is not enough space here to insert my complete review, however, using American Knights was a terrible experience which forced us to spend more than two weeks in hotels wasting money and wondering of the whereabouts of all of my family belongings and if we would get them back. It was a very traumatic experience due to the movers. I will never again employ American Knights and I suggest that no one else does either!

Quick to fix issues

professional and reasonable price.

This was a reliable company with great customer service! Very reasonable priced Highly recommended for state-to-state residential movesâ­ ï¸

Overall they handled my move well. Customer service was very helpful with all of my questions and concerns. Would use them again for my next move.

Only can leave a 1 star which is too much for this company. They overcharge people, then hire convicts to do work for them so they can pocket more money. I have a broken tv, washer, 20k tool box. Was told they only do 60 cent a pound. That is unacceptable. At the day of delivery they were payed altogether about 18k to bring our stuff in, hook up, these guys did not want to to work because Americans knights only pay them very little while again they get ripped also the customer. This company needs to be shut down before more people get ripped off. Also if you find a positive review its payed one because I will assure you this company will rip you off.

I had so many issues with this company and it was an incredibly stressful experience. For example, I was supposed to receive a call from the driver 24 to 48 hours in advance of my drop off but this didnâ t happen. Instead, the driver called me on a Sunday morning to tell me he was literally on his way to my house. When I told him that this is not the procedure listed in my contract, he became aggressive and said it wasnâ t his fault that the main office didnâ t call me and he threatened to not make my delivery. And, yes, the drop off was on a Sunday despite the fact that weekend days donâ t count toward the 3-21 day delivery window. He also argued with me about the need for a shuttle because he claimed his truck didnâ t fit in my parking lot. I told him my management office assured me that it would fit. In the end I agreed to the shuttle because he said if the truck didnâ t fit he would charge me a fee, not make the delivery, and had no expectation as to when the delivery could be made. Regarding payment, my contract said that I could pay by money order or cash. The driver said he would only take cash and offered Zelle. This later became an issue because of daily limits on Zelle and the driver called some guy so that he could use this personâ s Venmo account, kind of suspicious. I canceled my plans and sat waiting for the movers because he told me it would be just a couple of hours. But they didnâ t arrive until after 6, I sat waiting for hours. When the truck arrived, it was the driver and three people that appear to have been hired as day labor, not regular employees. Many of my boxes were in horrendous condition, like they had been dropped onto one another. My furniture had so many scratches, dings, and thereâ s a lot of new wobbly legs. My metal file cabinet drawers no longer open. My shreddedâ s collection basket was completely smashed. Glass storage containers were smashed so bad that granules were coming out from the bottom of the box. Boxes were placed upside down and some were completely open. And more. At the end the driver asked if I wanted my furniture unwrapped from the blankets and I told him no. Given how theyâ d treated my stuff, even while in my house, I just wanted them gone. So I had to unwrap my own furniture and deal with nasty moving blankets. I donâ t recommend this company at all. Even prior to this delivery disaster communication with the office became scant after pick up and the first payment. For the most part, I was the one asking for progress reports, they called me independently maybe once. Pay for a pod and fill it yourself or hire people, just anything to avoid this company really.

The guys did a great job and handled my furniture with much care! I would highly recommend them for your moving needs. -Jb

Go for it. Best moving service in US.

Very much on schedule.

I would use them again

Customer service was excellent. The job came in consistent with the quote. Took a month to deliver household goods. Be sure to find out the size of trucks used and that you can accommodate them at destinations.

The customer service was great. There was quick turnaround whenever I had a question.

Very pleased with communications, pickup service, time between packing and delivery 1600 miles away and delivery. It was definitely worth the premium cost to have a dedicated direct haul 26 foot truck, it fit all our stuff, which was a LOT!

We are having a terrible experience with this company. Short version - We were quoted a cost, told the cost would be 9k, jacked the price up 25% when picking up for THE SAME ITEMS, and failed to meet the 21 business day window. Long version - Prior to the company picking up the items, we were quoted $9k based on what was itemized. Issue #1 - When the movers came to pick the items up (Nov 14th) they stated the items were too big, and we needed to pay an additional $3k (25% more). These were the same things that were itemized and we do not own overly bulky furniture. Because we were moving the next day, we had no choice but to pay them more. Issue #2 - We were told we would receive our items within 21 business days. While this was not ideal (sleeping on air mattresses, eating while sitting on the floor, etc.) we understood and agreed to the terms, thinking the 21 business days (30 total days including Thanksgiving) would be a worst case scenario. I reached out to American Knights (outsourced company) each week to find out the status. Between November 21st and December 13th, I was repeatedly told that the items are not on the truck yet but would be informed when they are. On December 13th, I was told they were putting our items on the truck and would call us when they are on the road. I informed them that they are cutting it close to the deadline and we need our items sooner than later. On December 14th, I contacted them as I had not heard from them and they stated they were still putting our items on the truck, but would be leaving shortly. I reminded them that they are cutting it close in missing the deadline. They assured me that the delivery will be before the deadline and to expect it by Sunday (Dec 18th). Today, the driver contacted my wife and stated they would be there by Wednesday, December 21st. This would be the last day of the period and any delays would put them past the allotted period. Three hours later, they notified my wife that they now will not get there until Friday, December 23rd, past the period. Issue 3 - Compensation. Since our family has been eating on a floor and sleeping on air mattresses while paying $12k and they missed the deadline, I expected a discount on the service. Here is what I was offered: $25 PER DAY! So not receiving my items until at least 45 days from pickup and a bait and switch on the price equates to less than 1% of the purchase in compensation. There is no incentive for them to follow the contract. WORST COMPANY EVER!

This company is in connection with Graceful Movers. I realized afterwards I originally went through a broker that connected me with American Knights. The guy Tyler from with the movers is extremely nice but because I had so many different amounts of money to keep paying throughout the move, I really don't know who actually was responsible for our issues...movers or brokerage company. I do believe that if American Knights Movers were not connected with Graceful Movers they would be an A1 company. Communication is horrible, I'm not sure who's responsible for that and having payment amounts change throughout the move was very unprofessional and once your stuff is ready to be moved and you are scheduled to leave the state the next day, it's sort of hard to say you will find another company. I would just say call them directly and speak with Tyler to get things done.

Excellent service on pick-up and delivery. Staff is courteous, knowledgeable and responsive.