Alternative Power Solutions Corp

Ralph Parrott President Alternative Power Solutions 8181 Commerce Park #700 Houston, Texas 77036 Mr. Parrott, I was looking forward to the energy improvements and taking advantage of the tax deduction incentive that would accompany the installation of a photovoltaic system in 2010. I contacted APS in the summer of 2010, which would allow enough time for the project to be completed to qualify for the deductions. I met with Mr. Bannister to do a site evaluation, to make clear the scope of the project, and to relay the goals that I wanted APS to meet. He assured me that he understood and that my goals would be met. The agreement between Mr. Bannister and myself included that the largest PV system the site could support would be installed and the project would be completed before 2011. At some time in December, he made an off hand remark that room was left to install more panels if I decided to increase the array in 2011. Also, the system was not completed until January 2011. Part of the energy improvements included the addition of a solar powered roof vent. The placement that Mr. Bannister described was near the roof peak on the western face with a southerly facing tilted panel. It was placed on the south face next to the PV panels. Prior to the installation I asked Mr. Bannister if the crew would need access to the inside of the house. I was assured that access would not be necessary. Granted, Mr. Lofton was in charge of the installation. The crew needed access repeatedly. During the installation, I asked Mr. Lofton if the crew needed any further interior access. He assured me that all interior aspects were completed. However, once again, an APS employee misspoke. Therefore, to give the electricians interior access, I was forced to leave early from work so the electrician could gain access into the attic. The crew did not enter the attic during the 3 hours that I was there. I spoke to them directly and asked if they were ready to go inside and the response was, ?No?. They continued to work outside for several hours. They then loaded their truck and left, leaving the garage door open. I chased their truck down the street to ask them when they would be back. The response was ?sometime next week.? Access to the fuse boxes in the garage was available at the start of the project. The crew left the main garage door open when they left. Mr. Lofton was notified after the first time and assured me it would not happen again. It happened twice more. During this time, the garage and cars inside of the garage were vandalized and I incurred a loss of over $4,000.00 in merchandise and repairs. Mr. Lofton and Mr. Bannister were aware. They assured me that if they needed access they would inform me the day before so I would know to leave the side door unlocked. Mr. Lofton called to say the crew could not get in the gate because it was locked. Even though I knew this was not the case, I had already come to the unfortunate realization that I wasn?t dealing with the most reliable workers, so I called a family member to assist. Upon her arrival, the crew was in the garage, the door was open and they had been working for over an hour. Mr. Lofton did not call me back when he knew the access he had asked me for had in fact been provided. He did not inform me after that episode that the crew needed access to the garage again (after he had assured me they would not) and they broke into the garage. Our neighbor confronted the worker to inquire about why he was crawling under a door that had been left cracked for our cat. Mr. Lofton called on Tuesday (12/21/10) to ask if the city inspectors could have access to the house the next day. During our prior conversations about scheduling access and who would need to be in the attic, not once did he mention inspectors. I asked him if they would need access to the interior and he said he wasn?t sure. I asked if he could find out and because he was unable or unwilling to give me an answer I scheduled the inspection for the following Tuesday when I was off work for the holiday. When I called APS Tuesday (12/28/10) morning to inquire about the scheduled inspection, Mr. Richardson was not informed of the project?s progress and assumed it was ready for inspection. I informed him that they had not finished the project. Within 30 minutes and unbeknownst to me, workers were sent to my house. Mr. Richardson arrived to await the inspectors. I asked, ?What happens if it does not pass?? He responded,?It will pass!? I asked again, ?What will happen?? He again said, ?It will pass.? It did not pass inspection. Ropes and tools were left on the porch and roof. Cigarette butts, water bottles, pieces of stripped and cut wiring, and random hardware were left in the driveway. I was repeatedly told that the company had many other projects that demanded the crew?s time and that APS had to contract out much of the work. Therefore, Mr. Bannister could not vouch for them. It was obvious that my project was not a priority. I have yet to receive the final checklist and the inspection certificates that I requested from Mr. Lofton. The final payment will be sent when I receive the requested documents. I wish your business practices matched your diligence in collecting the final payment.