Allen's Appliance Repair

Around 10AM I called and spoke with Jeff who asked several questions over the phone, troubleshooting and getting an idea of what to expect. We set a time for 12-2 that day, and he arrived right at 12. He wasn't wearing a name tag or any identifying uniform, and did not introduce himself. This struck me as odd, but I saw his company truck and decided it was OK to let him in and get to work. When I opened the door he did ask if it was OK where he parked so as not to interfere with the postal delivery, so I assumed he was just distracted and it was a rare mistake. Jeff immediately opened the freezer and started troubleshooting, eventually deciding the machine was likely low on freon. He also pointed out how dirty the coils were due to my never cleaning them, and explained a bit about this model of refrigerator. While he was adding more freon, he used a long brush to clean the coils and even vacuumed them up while waiting for the freon to fill. This was nice service beyond what he probably needed to do. He then pulled the ice maker out, checked it over, and put it back double checking the connections. We then talked about what to expect to know if this worked or not. Right then we heard the water run, so I felt it would work. He left around 1:45, and later that afternoon/evening I had ice. I was impressed to get this handled so quickly. The cost seems a little high but I don't know what freon runs. I mentioned Angie's List but received no discount, but they didn't have any such coupons posted so I wasn't expecting one. Overall I'm impressed and would call Jeff again should any issues arise in the future.

Called made appt fro same day Jeff arrived early quickly diagnosed the problem and made repairs

Receiving the wrong circuit board meant Thanksgiving without the refrigerator but the holiday was the prime reason it took so long to get the right part.

I give him all A's! He came and replaced the part. I will continue to use him.

I will continue to use them. He came quickly.

I have used them for refrigerator repair and dish washer repair. The cost was over $100 under $200, about 150. For the time it took him and what he had to do, it seemed reasonable.

Called Allen Repair this morning, hoping someone could come out today. I called around 8:15, they said someone could be there between 10 - 12, closer to 10. They arrived at 10 and diagnosed the problem, within 30 minutes my dryer was working again. Jeffery did a great job, its nice to know that Allen Repair is around, I was amazed at the turnaround time to get our dryer working again!

Spoke with Allen over the phone to set up an appointment. He told me the problem was likely an easy fix and gave me instructions over the phone. I followed his instructions and the problem was solved. There was no charge. If I have any other appliance problems I will be calling Allen.

Called and told him that my dryer was not heating. Said he could be there that same day. Showed up in the time frame he gave me. Found the problem and fixed it immediately. I was one happy customer. I will not hesitate to call them again.

Called at 9 am, was promised time between 12-2 pm,came at 12:20. Fixed machine before 1 pm. I am going to use this company again when needed. We have just moved here and I called Angie's list to change our location. The person who answered my call said she could send me a list of providers to save me time. I got the list in a few minutes with the ratings. I was saved a lot of time and got great service by both Angie's List and Allen's Appliance repair. The service call is 35, but since machine could be repaired, The cost went back toward the repair. I am a happy camper!!!!!!!!!

Called Tuesday at 8AM for repair on Kenmore stove that was having a problem with the oven not turning off. Technician was there at 9am same day as promised. Control board was bad, had to be sent out to be refurbished ( $ 350.00) as new ones are no longer available. Technician was polite, professional, knowledgeable, and provided me with detailed alternatives and let me decide if I wanted to repair current stove or consider purchasing a new stove. Since this is the only issue I have ever had with this stove and I really like the stove, I decided to repair the stove and the part was removed and will be sent out for refurbishing,. I was worried since this would take a week or two to get the part back and trying to figure out how I was going to cook in the interim. The Technician informed me that I would still be able to use the cooktop once the board was disconnected. . That was great ! Then I mentioned to him that the ice maker in the fridge has not worked for a long time. He had one on the truck and said he would replace it now for just the cost of the icemaker which was $ 100.00, he said they carry those because they are a common item that goes bad on fridges. So I had him replace the icemaker. Then I mentioned to him I was having problem with Kenmore washer coming off balance, he check that out, discovered problem and ordered those parts, charging me only for the parts ( $150.00) also and will put them in when he comes back to put the board in the stove. So for a total of $ 600.00 (plus tax) I have 3 appliances that now work correctly. I am one happy customer !! I will definitely use this company for all of my appliance repairs and highly recommend them to anyone and everyone that is in need of a honest, respectable, reliable, courteous, professional company for appliance repairs. It was an absolute pleasure to do business with this company.

Mr. Allen replaced the heating element which he had on his truck! Yeah! And he even gave me a discount for using Angie's list. Incredible! As if that wasn't good enough, when he found out that the problem with the washer was just a clogged drain, he repaired it for free! Awesome service, super friendly, very professional, and service above and beyond anything I've ever experience before. I started looking for other appliances that needed repair. Love these guys. We are customers for life!

Came on time and as scheduled. Examined the dryer and identified cause as a faulty timer switch (dial on top of unit). Part had to be ordered. Returned with part within 2 days and installed. No issues. Professional. Part was kinda a pricey.

I called Mr. Allen to schedule a repair on my electric stove. Using the model number he was able to give me an estimate over the phone of the cost of the part ( electronic control panel). Although he would have been happy to come out and take my business, he recommended that it really wasn't worth fixing - a new stove would cost only a hundred dollars more! I really appreciate the honest advice from someone who knows much more than I do about broken appliances.

They were incredibly responsive. I called at around 11 a.m. and they were able to make it over to my home that same afternoon. Would definitely recommend.

Our washer had developed a tendency to create a little puddle of water underneath after several washes. After we eliminated the hoses as a possible source, we called Allen's Appliance Repair to schedule someone to come out, diagnose the problem, and fix it. They scheduled a repairman to be at our house between 10:00am and 12:00N, and at 10:00am, Jeff Anderson called and said he was running just a bit late and would be at the house around 10:30am. He arrived on the dot, and immediately started getting the information he needed to find the source of the puddle. After testing the hoses again -- just in case -- and then tilting the washer to see if the bottom of the tub had a leak, he narrowed the search to a possible overflow or splash-over from the tub itself. He tested this theory several times and each time there was a tiny splash-over at the soap-cup, which led to a little drip down the inside of the tub housing. After cleaning the soap cup inside and out with denatured alcohol, he tested again, and it appears that the problem was a slightly blocked area where the water entered the soap cup, causing the water to splash over the drain onto the ring at the top of the tub. A few drops from each load would fall to the floor creating a small puddle. Watching Jeff work was like watching a CSI forensic scientist! It was a real pleasure. He would try something to resolve the problem, test it, and then move on to another possible solution. Finally, cleaning the openings and the soap-cup appears to have solved the problem, and he showed us how to raise the top of the washer (not just the lid) to clean the cup and the openings ourselves, and recommended we do it every few months to prevent buildup from the detergent. After he finished, he put the washer back in its proper place in the laundry room. In addition to the painstaking attention he paid to getting a solution to our problem, Jeff was courteous and kind and not reluctant to answer the questions we put to him, which no doubt he gets at every home he enters. He answered them without making us feel stupid, which must have been almost as much a challenge as our washer problem. The entire process took just over an hour, and we feel the service charge was more than reasonable, judging by what Sears charged us for a much easier job the last time we used them. We will definitely call Allen's Appliance Repair again if we need large appliance repair, although, as I explained to Jeff, I really do hope I never see him again, except maybe at the supermarket.

My Kenmore dryer, purchased in 1993, was making a loud noise. I called Allen's Appliance Repair on 06/20/14 for an appointment and Jeff came by 8 A. M. the next morning. He replaced the belt and two rollers and cleaned the inside of the dryer. He was prompt, efficient, and courteous. I had used him a few months ago for a built-in-oven repair and was pleased with that work, also.

I spoke to Allen's Appliance Repair at 10:45 a.m. and they were able to help me the same day. They arrived at 4 p.m. and were done before 5 p.m. Jeff was very professional and knowledgeable. He quickly assessed the situation and knew exactly what needed to be done. I felt the price was very fair and will most definitely use their services again in the future.

Service technician, Jeffrey Anderson, was scheduled for 3PM and arrived our door at 2:59P. This is the ONLY service provider we've employed who has been prompt. Jeffrey repaired the refrigerator in short order and provided billing at a wonderful rate. I will not hesitate to call or recommend Allen's Appliance for any future needs.

They did a great job and had the parts and service all done in the same day! They are professional and considerate of our time schedule and having small children around. I recommend them all the time to my friends and family. They do the job right and keep our quality appliances in top shape. Call them before you run out and buy new appliances, they will keep everything running at a much better price.

It took three visits to complete the job. But Jeffery, the repairman, ordered all the parts and the refrigerator works great. Jeffery was so polite, courtesy, and punctual. We had appointments and Jeffery was on time on the dot. We were very pleased with Jeffery and Allen's Appliance Repair. We would difinately call them again and recomend to them my friends and relatives.

.Great experience. Called to make an appointment and was given a time later that day. The repair man was here within two hours! He called to let me know when he was 15 minutes out. Pleasant, professional, and efficient. I hope I don't need them again, but if I do, I won't hesitate to call Allen's again

We'd use them only in lieu of our regular provider. The Tech made a mistake and wound up ordering an expensive part we did not need. They were good in that they did not charge us for the second visit or the part. I asisited by paying the restock charge.

My refrigerator went out on me this past Sunday (the freezer part was just fine), so early Monday morning, I phoned Allen's Appliance Repair in Houston. I discovered them on Angie's List, and I chose them over other providers because they had good recommendations and they also opened the earliest. I phoned at 8 a.m. and Jeff (repairman) showed up at 9 a.m. that same day. It turned out that the defroster thermostat had failed, so Jeff had to order a thermostat kit. In this visit, he manually defrosted my unit so it would temporarily work until the parts could come in. Then the very next day, Jeff came back at 9:30 a.m. with the parts needed to complete the repair. The refrigerator is working well now and even though the cost was more because the repair was a major one, I am very happy. I feel that this Company did an excellent job and I will certainly use them in the future.

I have been using D J Allen (Allen's Appliance) since the mid 90's for all large appliance repair, including oven/stove repair , washer/dryer service, dishwasher repair and water heater installation. I would not call anyone else to perform these services! On this service call they arrived on time with all the equipment and help needed and finished in less than 3 hours.(2 water heaters installed in the attic of a two story house) When they left the work area was clean and looked untouched. Courteous, informative and quality service all describe Allen's Appliance.