"Thank you for the review. We are sorry we could not build what you wanted due to restrictions, but definitely want to always be honest with our customers. Thank you for appreciating that and we hope to do business with you in the future."

"Thank you for posting a review and doing business with All Star Construction. We look forward to remodeling with you in the future."

"This was our 8th job for this customer- the first 7 went well. All were done by the same project manager (1of12). The problems resulted from a perfect storm of circumstances. Business had rebounded after a long economic slump and there was a trade shortage. Also, our project manager's dad died during the project. This left him the sole live in caretaker of his elderly mother (who has dementia). He was not completely on top of his game because of this. He continues to do repeat jobs for happy customers. We were trying to make it happen with no delays between trades. By delays I mean a few days. Example- we used skilled labor to do demo. Any things accidentally thrown away we replaced with new. We used a new tile man and plumber to avoid a wait for our regular crews. This backfired on us. We reimbursed the homeowner for what they paid their plumber. On the subject of tile- they were to furnish the tile, we were to install it. I don't know what she means about paying a down payment and then not getting her money back. I do know this however; we bought $6,760.93 of tile for them at a supplier that would only sell to contractors and furnished it to them at hard cost with no mark up. Shortly after the project completion I met with the customers and project manager at their home. We listened to them, apologized and made them a price concession. We accepted a $13,986.00 price reduction. This resulted in a hard cost loss to us, but customer satisfaction and our reputation matter more to us. They showed off the finished project and seemed happy. Almost a year later they complained to Angie's List. It is frustrating that happy customers say very little but unhappy ones tell the world (even after you have done the right thing). This is a perfect example- 7 good jobs, 1 problem job...which one did you hear about? Contextually this job represents a tiny fraction of the work done for members that year. We are a good honest company with a 35+ year track record & thousands of happy customers. We also have an A+ rating with the BBB. Please consider this in your consideration of whether or not to use our company. We don't think we deserved an overall F rating for this project. Thank you, H. Dennis Haws, President All Star Construction, Inc."

"We appreciate the review provided by this valued customer. They have pretty much described it accurately. This job did not go quite as we would have liked. It was somewhat of a perfect storm of circumstances that together added up to it taking longer than it should have. We try very hard to produce these projects with a minimum of surprises and problems. The reality is there are a lot of moving parts and a lot of things beyond our control that sometimes conspire to prevent perfect execution. We apologize for any inconveniences suffered by our customer."

"We first spoke to [member name removed] Monday 2/24/14. Three days later, Thursday 2/27/14, we met with him at his home at 3pm (the time he scheduled). Two days after that (Saturday), he called our rep on his cell phone and was unhappy because he did not have an estimate yet. Our rep offered to have him a written estimate by Monday morning (3/3/14) in an effort to accommodate his needs. This was unacceptable to [member name removed]. Our office responded by phone and email to address [member name removed] concerns on Monday morning. This rep has been with us for over 17 years and has a long track record of satisfied customers. We think that we have been very responsive and are being treated unfairly with an "F" rating for this situation. We have done a lot of actual projects for Angie's list members and know them to be fair and reasonable to work with. We also know that they will consider both sides in assessing this rating. After all...remember, this whole situation is about a free estimate that a customer did not get within 2 days and we did not perform any actual work for this customer."

"We discussed this matter with our representative that the appointment was assigned to. He admitted to dropping the ball and apologized. He has been with us over 20 years and this is highly unusual for him. We can do nothing but agree with the customer and apologize for our mishandling of this situation. So we are sorry for any inconvenience that we caused the customer and are sending a $100 gift card for dinner out on us to any Pappas restaurant of their choice to make amends."

"We are sorry that we have fallen short in our sales process with this potential client. This is our side of the story to at least explain the situation from our point of view. On 8/15/13 the customer called and set an appointment for 8/19 at 3pm. Our representative Larry K. met them at this time and discussed the project that they wanted. On 8/26 he called the customers to set a return trip appointment. He had the price estimate done ($20,880.00) and was ready to meet and explain it in person. He received no return phone call. On 9/4 as part of our standard follow up, we emailed the customer. On 9/10 the customer responded to the email and said we had not gotten back with them. On 9/11 our representative Larry K. called the customers again and left a message for the customer to call him. The customer called back and left Larry a message. On approximately 9/13 Larry called the customer back again and left another message. No response this time. The bottom line is they both called each other but never made connection. Our representative was trying to get them the bid, but could have tried harder. They never received a price from us. We apologize for not pursuing this until we actually gave them the price."