Airflow AC and Heating

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The annual contract is $300. We’ve been using them for years.

After scheduling the visit with their office and paying through Angie's list, the technician that arrived claimed the company no longer works with Angie's List and did know about the tune-up deal we purchased. He tried to adhere to the 20-point list we showed but he did not have some of the materials with him that were on that list (e.g. algae removal solution). He basically did not do much more that point out deficiencies and explain why the actual tasks he needed to do (clean coils, clean filter area etc) were not needed because it was either "clean enough" or had deficiencies that rendered it moot. It amounted more or less to an AC inspection service, pointing out a long list of things that need to be done (up to suggesting replacement of the entire unit) for an AC unit that was formally inspected shortly before (with some of the deficiencies indeed described in the original inspection report) and is functioning normally. We feel this service was money not well spent.

Very professional. Returned phone calls quickly.

This was a $69 big deal purchase. The inspection they did was fine. I did not take advantage of their further offer. They wanted me to sign a contract with them, which I did not do. There were extra costs because they put more Freon in than the offer said. I felt I was being pretty high pressured about the contract. They are high pressure people. I am sure he did exactly what his boss wanted him to do. The price that you got through Angie's List was their opportunity to get you to sign a contract with them so that was his prime objective. I don't really like high pressure salespeople. The prices were fair. I did not deal directly with the company.

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The tech told me that there was an issue with the Txv. However, when I contacted another company the tech said my system was fine and that the charged me for freon when the unit did not need it. I feel as though I was ripped off. Both units are cooling just fine. No noticeable difference Airflow service.

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They're reliable, trustworthy and that's something that's valuable. Their price is reasonable. I would use them again in the future.

Worse experience ever. They did a similar job about a year ago and it cost approximately a year and a half ago. Today they were going to replace one of two pans and replace a shut off valve. They quoted a price of 780.00 when I said no way they dropped it to 350.00. I told them it cost about 160.00 a year ago and was told "we weren't charging enough" and we don't honor prices if you find a lower price with another company. Well I'll never use them again!! Ripoff Horrible service horrible prices. Stay away from this company!

Received sales call for AC checkup special of $59. Techs that arrived were very professional and informative. No complaints there. During checkup I was told upflow coil was leaking coolant. Price quoted to replace coil was lump sum parts and labor $2895 + $238 tax. A 20% deposit was required of $626. I was never told the deposit was nonrefundable, nor does the service order state that it is. The work was scheduled for three days later. The next day I had the opportunity to validate pricing on the work requested. On the phone I was told that the price should be more in line with the $2000 dollar range. The following day, I called Airflow to notify them that I am getting other written quotes for this work. Offer was made to drop the tax from the quote. I still felt that was too far apart. I had a second written quote for $2100, and called to cancel the scheduled service. I was perfectly willing to pay the original service check and a restocking few on any parts that were purchased. Given the Goodman coil the tech was mentioning is less than $500 (based on research), expected cancellation would be $150 - $200. I was told it would be the full deposit to cancel. After several exchanged calls, I was told that they would match the written quote. At this point I did not feel comfortable doing business with the company.

It was a cold call offering an A/C inspection for $50. After I complained that they weren't on Angie's List they had me call a satisfied customer to get a recommendation. The inspection showed some things that obviously needed to be addressed. During the preventive maintenance and repairs it was observed that the emergency drain pan had standing water and blowing out the drains didn't eliminate the problem. It was discovered that the drain pan had been installed with no slope. They replaced the drain pan and arranged for it to have a little slope. Charles, the boss, was very polite and very knowledgeable. It seems that he runs his own business and likes to have personal relationship with all his customers. I'm glad I was persuaded to have their inspection and subsequent work.