AirCon Service Co

I've been a customer of AirCon for several years. They recently replaced an evaporator coil for me. After the installers left one of the tubing connections started leaking and the system stopped cooling again. Aircon sent a repair tech to fix the connection and all is good now. I appreciate the way they way they followed up.

They have been excellent and they send a picture of the technician that is coming. We would highly recommend them and will continue to use them.

Since the initial install, I also found that this company overcharged us for the equipment and installation, by at least a couple of thousand. And follow-up service technicians from another company pointed out they never stalled a starter capacitor, neither a corrosion diode. Both of these items would prolong the live of the external unit. Further, during the installation they also damaged the pipelines, lost freon twice, took a while to find the leak, which resulted in additional costs of more than a thousand. There was just way I allow this company back to work on the equipment, regardless of any warrentees. Shame on AirCon Service Co. How very un-American... not trustworthy.

The first technician was new to AirCon and had 2 year of total experience. He looked at the problem and said the capacitor at the condensing unit was bad and he replaced it. AC still did not start. He spent a long time (about 2 hours) looking at the unit in the attic and told me that the entire control board needed to be replaced. It was about a little over $1000 estimate as I remember. Judging from how he worked and lack of experience, I did not believe his diagnosis. So I asked AirCon to send a more experienced technician. My family needed to stay at a hotel that night since the house was too hot without AC. Next day, they sent me a different technician. He looked at the outside unit and told me that some kind of switch was not reset. It was fixed right away and of course at no additional charge. I was so glad that I asked for a more experienced technician. Refrigerant was also low so I became a service member to receive a discount and give them another chance since I liked the second technician. In the service agreement, I requested to send a technician with at lease 5 years of successful experience and they agreed. I can update report as our service contract continues....

somewhat confusing conversation. I called the number to talk to a representative. I have one old AC system and a newer (<4yr old) system. I wanted thoughts on both system. The other company sent someone who evaluated both systems and gave me recommendation on the newer system and discuss replacament options on the older system. This company wants me to pay to evaluate the new system and complementary visit to sell a new system? Also if your Comfort Adviser can't evaluate a system, how do they know if I need one??? Your rep wanted me to tell them if I need a new system. I am NOT an AC tech a and have NO idea how to tell if I need a new system

During 2015 AirCon installed a new Air Conditioning system. Immediately after the installation the system had issues bringing the humidity and temperature down, and did not control well at all. They diagnose, tried to fix the issue, and eventually replaced the system and control unit (upgraded). They were very responsive, however, after the system upgrade it performs somewhat better, but still did not function correctly. I ended up inspecting the attic installation in more detail, and found large fist size holes in the ductwork where they reconnected with the register. I had the problem repair. The problem at this point already escalated, and I had mold on the side of the register, as well as part of the ceilings. Obviously the system sucked and moved hot air through the ductwork. I ended up buying a dehumidifier, and had the mold killed / cleaned up, and ceilings repainted. AirCon did not cover the cost, they simply ignored my comments about the additional cost. Up to this day the unit they sold me has issue coping with warmer summer temperature months, and my energy bill is much higher. So much for putting my trust and money in there guys hands.

Where do I start? My family recently returned from vacation at the end of July. Came home after work to find the ac not working. Called Air Con and David came out and diagnosed the problem. Found the capacitor had went bad and needed replacing. Fixed the issue and AC worked great! David also mention cleaning or replacing the motor in the near future. Fast forward earlier this week, while running, AC unit began to make loud noises. I did some research and found it to be the Blower Motor needed to be changed. Called Air Con on 7/12 to schedule service on 7/13. Steven was dispatched to my home to only find out the motor was working and there were no noises. No charge for diagnostic or anything. After leaving for thirty minutes, came home to an AC screaming as the noise had become unbearable. I texted Steven to see if he could come out again and fix the motor. Hour later he arrives , replaces motor, and AC unit is working great! For any of my AC needs, Air Con will be the people I call. Thanks to both David And Steven on a job well done!! Happy Customer,

great service and information about my AC and heater

Called in the morning about an AC unit that was out. They answered the phone and scheduled a technician to come out same day. Technician showed up on time and was knowledgeable, polite and friendly. The capacitor was out which is an easy repair that I have done myself in the past so I know how much the part costs and how long the repair takes. The cost was about the same as I would have paid myself other than the service charge which was reasonable as well. Because of the above, I signed a yearly service contract with them so they show up twice a year to check on the units.

After first appointment was cancelled due to weather, second one went well.

Competent, no drama, did what was supposed to do.

I was very satisfied with the work.

Ryan kept us posted as to when he would arrive. He diagnosed the problem within a few minutes. Within an hour he had replaced the part and had everything up and working. He checked out my whole system and cleaned my outside unit. He was fast, but thorough, and knew what he was doing. Ryan was polite and respectful, a true professional.

The guy who came was named Adam, and may've been a veteran. He did a very good job and was very trustworthy.

Very good work. I called it in to the office. They called back when the guy would be coming. Pulled in right on time. Looked at unit and told me what needed to be done and done it.

I have been using AirCon for about 2 years now and they always do a great job. Ryan, the technician, was very professional, arrived on time, and did a great job explaining to me what was wrong.

Great. I was notified when they would have a technician here. He was here for about 5 minutes and diagnosed the problem, and shortly thereafter got the unit working and tuned up to maintain top performance.

Well. Punctual and professional. Came as scheduled.

It went very, very well. The service men arrived, installed the hardware, gave us the paperwork for city inspection certification, and the job was complete. There was one delay in the installation due to weather.

We had a tech out within one hour of contacting. Extremely professional and courteous. If I had any other issues with our AC, this is the company I would contact! A++

Very well. Completed in one day as they said. Been several months and everything is working fine.

Installation required a call back. I monitored the installation corrections carefully, and was satisfied with the final result

Unit was not cooling very well. The tech said he could not find anything wrong and I was just expecting to much from the system. When I insisted it wasn't working as normal the tech said he would try and add Freon to see if it was low and it ended up taking 3lbs. My only complaint was the attempt to upsell they recommended considering a complete new system to replace the system that was installed on 6-9-11 a five year old unit. It is still working fine after five weeks.

Well. No issue. Did what they said they were going to do.

Ok. Follow-through was not as promised.