Air Tech of Houston LLC

Tech arrived and replaced the capacitor. Didn't check the unit after that, and turns out it wasn't cooling. Requested a follow-up call and on the second visit I was told I'd need ~ 900USD worth of freon (at $ 150/lb), but tech discouraged it. Had another company come check it - $ 95/lb of freon and I only needed 2lbs in the end. Lesson learned: shop around. Why are their freon 50% more expensive? The overall AC unit replacement cost was at least 30% more expensive than another quote.

He was rude and third guy would not install insulation for pipping and would not wait for maintenance guy to come and unlock access to unit.

It has been a year since AirTech replaced my AC unit and furnace. The more time that passes, the more I regret having chosen this company for the work because the issues I have with their service keep multiplying. The first, unresolved problem involved the sales person forgetting to apply the discount advertised on Angie’s List. When I asked him about this, he said that the financing amount had already been approved by the credit institution and he couldn’t make an adjustment. He said he would see that I was compensated with AC services proportionate to the discount. I failed to obtain this in writing and commensurate services have not been forthcoming. The sales person also told me that it was too bad my AC hadn’t failed a year earlier when tax rebates would have applied to a more efficient unit. Come tax time, though, I learned tax credits were available for a 16 SEER unit; the sales person only referenced SEER 14, as if that was the best rating. When I questioned AirTech about this, I was told my home wasn’t the right size for a SEER 16. I now know that the size of a home is not correlated with the SEER. However, the size of an AC unit is. Since the installation of the new, “more efficient” unit, I haven’t seen any reduction in energy consumption. I believe this is because AirTech simply replaced my 16 year old, builder installed unit with one of the same tonnage, a 3.5 ton unit. My 2300 square foot home has two units and the one installed only needs to cool 1300 square feet. A 3.5 ton unit is too big. The salesman never did a load calculation; he just took a shortcut by deferring to what was there already. Regarding the unreimbursed discount, I asked that Air Tech consider using this against the cost of putting a pad under the outside condenser/compressor. Two of my neighbors had their units replaced several months after I did and this pad was included. This is a code requirement in the Houston city limits, but my home, like my neighbors, is two miles outside of the city. Companies other than AirTech respect the code’s directive regardless of a boundary demarcation. I hope anyone else considering a new AC unit is more thorough than I was in verifying information provided by an AirTech salesman. Maybe my senses were dulled by heat after my old unit failed in a summer month. But it would have been nice if I could have depended on the expertise and honesty of an air conditioning specialist to provide me with accurate information and thorough service. There were some problems with the units within months of installation. AirTech addressed these problems quickly.

Went well: Received call in advance, and arrived on time and performed job as expected. Hire again for sure.

They are a large company and they have been around a long time. They are consistent. They would not change.

Very fast, efficient, and well done work.

Their price is reasonable. We have used them over the years in more than one house.

First tech came out and advised the problem was the control panel. He said there was a warranty on it and replaced it but it still did not work. He had to contact supervisor who then came over and said it was just a couple of loose wires. Once he fixed that, it started to work.

very punctual, professional and friendly.

Air Tech did not put my service appointment on their calendar, so they missed my window, ultimately being a bit more than an hour past their three hour window after I called them. Tech was friendly and competent. Determined a freon leak and recommended a holistic AC replacement for about $5500. I opted for only freon recharge at this point.

I have them coming out today for full price, being low on freon in this heat for over a week is not acceptable, but they will get the service call anyway.

It did not go well. On the positive side, the tech who came out (Billy) was friendly, polite and knew his business. On the negative side, he quoted me obscenely high prices. How do I know his prices were obscenely high? Well, I have several friends who are master electricians and A/C guys. Unfortunately, they live out of town, so I couldn't ask them to come do the work, but I could give them all the data about the square footage (~975 sq ft), the existing unit (Trane installed in 2000), the results of the diagnostic tests that Billy performed (bad numbers on the drop test and the resistance test), etc. Bottom line is that while they agreed with Billy's assessment that the compressor was shot and that a new unit was needed, they told me he was wildly overcharging (and that overcharging is common in the A/C business). They indicated that the parts cost of a new outside unit with 14-seer efficiency plus the parts cost of replacing the attic equipment (A/C coil, etc.) totals around $900, plus or minus $100 depending on brand. Remainder of the invoice goes to labor and (mostly) profit. Told me that a reasonable price for parts, labor and profit for installation of a 14-seer unit is around $2750. Billy quoted me around $6850 for a 14-seer unit, around $8000 for a 16-seer unit, and just under $10,000 for an 18-seer unit with additional bells and whistles. Told him I knew what the parts cost was on a 14-seer unit, and that I was wondering why his price on that was about $6000 higher than the parts cost. He said they use American Standard products. Told him that didn't account for an almost $6000 upcharge over parts cost; that I had no problem with his company making a good profit; but that I needed to understand where that $6000 markup was coming from. He paused, then said that that was what was on his price list. I paid him his company's Angie's List diagnostic price of $53, thanked him for his time, and sent him on his way. Then I got one of my out-of-town buddies to find me an A/C company that would price the job fairly. That ended up being C&C Mechanical Air Conditioning and Heating (also on Angie's List). They came out and did a great job for $2,700. Bottom line: Air Tech of Houston workers are polite, knowledgeable, and they probably do good work. But if you use them you'll end up paying thousands of dollars extra because they know that most consumers have no idea what the real cost is and they don't hesitate to take advantage. By the way, my understanding is that this practice is rampant in the industry, so it's not just Air Tech of Houston that overcharges. Most A/C companies overcharge. The old rule of buyer beware applies here. A final note on my rating of Air Tech of Houston. I gave them an "A" for quality, responsiveness, and punctuality. Nevertheless, I gave them an "F" for overall rating, for price, and professionalism, because it is immoral to overcharge customers by thousands of dollars.

It has been a couple of weeks and it is working great. The team that came was every professional, thorough and did a great job. I would definitely recommend going with AirTech!!

Tech arrived on time and spent time in the attic and outside at the unit. He determined that there was a leak in the coil of the unit outside and offered me 3 different options to repair or replace. He said the freon was low and that he saw evidence of a leak when he pulled the unit apart. I told him to fill the freon with the 2 lbs included in my deal and I would call my Home Warranty company to come repair the problem. He wrote everything he told me on the ticket, filled the feon and left. When the AC tech sent by my Home Warranty company arrived within 2 hours of the AirTech guy leaving, he saw NO EVIDENCE of a leak or any issue with my A/C unit. That service call cost me $60 and I paid $59 for the AirTech deal.

They were wonderful checking the system and the duct work. They cleared the drain, showing me where to put bleach to maintain the line and then they added Freon. System is now working perfectly. Even on these hot July days it is no longer running all the time. I will definitely be using them again.

Fast and knowledgeable technician. Great service!!

The diagnostic was spot on - they did a thorough tune up and identified areas that may need attention in the future. Excellent job.

The tune up was quick and easy and we were very low on Freon due to coil leaks in our system. The technician was very friendly and seemed knowledgeable and promptly filled us up on the Freon. He did explain that we had leaks in the coils and gave us a quote for service that will need to be done in the future. I am not sure the prices are as competitive as other companies, however, I haven't really looked around too much. The quote for the coil replacements seemed a little high to me. Either way, this specific service was prompt and the technician was very friendly and professional, but I will probably look around and get other quotes for the major repairs in the future.

They were here July of 2016. It cost $49.

Two weeks later and still no contact from the provider.

At first I really didn't think that this was going to be a good experience because the special that they were advertising in AL was almost too good to be true, so I expected a catch. We needed to get our older AC unit checked out because it was struggling to produce any cool air at all, and humidity levels were unbearable anymore. My wife always tells me that I research too much and never decide, but this time she quickly reminded me that her comfort was now my top priority and I needed to get this fixed. AL has always provided us top notch service providers, but this was out first HVAC service call with them and I was preparing for what was going to be the typical response to servicing old equipment, replace it! Their special through AL was a great deal, so I figured what the heck. The purchase was quick and confirmation emails were instant. Within minutes, I received a call from Air Tech of Houston to confirm the date and time of the service call, which I wanted for the next day. There was no problem at all, as they were very courteous and polite. . The day of the service, the service tech called 30 minutes in advance of his arrival and was very professional on the phone. The service truck arrived on-time and was clean and well marked. That is always a good sign for a first impression. The service tech was ready immediately and went right to the AC unit to begin his work I tagged along, and observed as well as asked questions to prepare myself for the inevitable diagnosis. His tools were also very clean, and I was very impressed with the "hi-tech" diagnostic gauges that he used, using a wireless connection to his cell phone with all the information on the system. It was also saved for future reference on-line. We checked the upstairs unit, and after a good inspection overall, it needed refrigerant, and he was very conscious of the high cost of it. He gave me straight and honest answers, and basically for a 16 year old unit I was expecting to hear much worse. I didn't expect to have a new unit, but it was cooling the house as it should and my wife was smiling again. That was worth it right there! We discussed options, realistic ones, as well as any improvements that I should consider when I decided to replace the units. He quoted some typical systems and they were right in line with what others have told me. In addition to fixing our AC, he shared some energy saving tips on how to operate the AC system to balance the extreme heat, and the cost of operating these large, inefficient, units. I will definitely get Air Tech of Houston to replace my system in the new year, and I highly recommend their service to all that want quality and honest service from their HVAC service providers. Thank you Air Tech of Houston. Eric Glaude Richmond, TX

It went really well. I actually have used them again.

Arrived on time. Well documented findings and what was accomplished. Courteous service.

The technicians called before arriving, which I always appreciate a heads up! When they arrived, they put on shoe covers, went upstairs and went straight to work. The work was done quickly and they blew out the drain lines just to make sure that there would be no problems later. This is the second time that I have used Air Tech of Houston. So far, I am pleased with the work, service, price and they seem to be honest about what needs to be done.

Excellent responsiveness from customer service. Zaria emailed promptly and even called to confirm that I didn't need service earlier than the schedule time. The first gentleman that came out was ok. He determined what needed to be done and scheduled the repair crew to fix it. The two gentlemen that came out later that day to repair it were late. I was given a time frame of 2pm - 5pm. Around 5:15pm I called to inquire and was told they were running late and apologized for not notifying me sooner. When the guys did make it out, they were friendly, apologetic and fixed it quickly. Overall a good experience.