ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Business highlights
151 years of trusted experience
Services we offer
Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions
The man that came out from ADT was a very caring and considerate person because I have white carpet and he took his shoes off without me asking him too. He did a great job, explained everything to me and the kids were running around, the baby was crying and he waited patiently for me to settle everyone down. That really impressed me. He was an all around nice guy and just for that and the fact that ADT keeps my family safe I would highly recommend them. The system was free; I just pay a small monthly fee for monitoring for safety and comfort.
Description of Work: They installed a professional alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
12/2005
5.0
home security systems
+ -1 more
ADT came out and hooked up an alarm system. It was free, but they charge a monthly maintenance fee. However, it's a low monthly fee and it's well worth it. They explained everything to me. The technician was professional, polite and courteous. ADT makes me feel safe and secure, so I will always use them.
Description of Work: ADT Installed an alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
12/2005
5.0
home security systems
+ -1 more
ADT is a wonderful company. I can leave and go out of town and not worry about the house because ADT is monitoring it. I know if anything happens, they will be right there so I feel safe and secure with ADT. The man that installed the system was polite, understanding and friendly. He explained how the system works and he repeated things until I really understood. I won't use anyone other than ADT.
Description of Work: ADT installed a security system in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
12/2005
5.0
home security systems
+ -1 more
ADT did a great job installing my security system. The technician explained everything to me, he was understanding, polite, and professional. ADT gives us security, peace of mind, and we wouldn't do without them. When the alarm goes off, the whole neighborhood can hear it, so I feel we have nothing to worry about.
Description of Work: ADT installed a new security system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
12/2005
5.0
home security systems
+ -1 more
I am impressed with how closely they monitor your house. They check the system every 3 months. I had it installed about 2 years ago. They did a good job of explaining how the system works, and how to program it under different circumstances.
Description of Work: ADT installed our alarm system, and monitors it as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
12/2005
5.0
home security systems
+ -1 more
I called ADT and they came out and installed the alarm system, it was free with a maintenance contract, which is only a small monthly fee for peace of mind. The system hooked up to the constable and they call if there are any problems. We know ADT keeps us safe and secure and I wouldn't do without them.
Description of Work: Alarm security system installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Dawn W.
12/2005
5.0
home security systems
+ -1 more
ADT took my call quickly and came by to give me an estimate. They were very reasonable on the maintenance prices, they demonstrated the free system, and showed me how it hooks in to the police department. The installation was scheduled on the spot, and the technician was well prepared. After he installed the system, he activated it, and gave me a small remote control to carry with me. He did a really good job and left me the monthly maintenance agreement.
Description of Work: ADT installed an alarm system in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
JUDY B.
12/2005
5.0
home security systems
+ -1 more
The company came out right away and got the system running in no time. They did a great job at explaining how to program the alarm system and how the actual system works. I have never had any malfunctions in the more than three years that I have had it. They will come right out to fix any problems that occur with the system. Before they left, they made sure all door sensors, window sensors, and motion detectors were working properly.
Description of Work: ADT monitors my alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
12/2005
4.0
home security systems
+ -1 more
ADT returned my call immediately and came by to give a price for the monthly monitoring and to install the system. The installation was scheduled on the spot, and the technician was well equipped. He gave us a demonstration of the system and explained how the monitoring device worked. He did a good job, and we feel more safe and secure.
Description of Work: The technician installed a security system in my home. He rewired the house, hooked up the system, and installed the monitoring device. He also coded the system and gave us a password.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
12/2005
5.0
home security systems
+ -1 more
I have never had anyone break in thank goodness, but the alarm has gone off quite a few times. When the alarm goes off ADT contacts the neighbors right away. If they cannot get in touch with the neighbors or me, then they will call a sheriff to come out. I am pretty satisfied with them and I will probably keep them around for a while.
Description of Work: ADT installed an alarm system in my home to ensure the safety of my family and me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
12/2005
5.0
home security systems
+ -1 more
ADT has been very good, although we had some problems with the system from some lighting. They came right out and did some excellent work on the system. We have had a few false alarms and we felt that they were very fast on getting in touch with us and letting us know what the alarm was.
Description of Work: ADT installed an alarm system in my home and provides monitoring service for it.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
ALLISON S.
12/2005
4.0
home security systems
+ -1 more
We really like the fact that the monitoring service has automatic calling in case of a break-in. When they came out to do the installation, they even put sensors on the extra doors and windows that we wanted protected. We feel safe, secure, and protected with the system and knowing that it is constantly being monitored.
Description of Work: ADT installed and provides the monitoring of our alarm system.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$30
JULIE R.
12/2005
5.0
home security systems
+ -1 more
The main system was already built into the house by ADT. This was done on most of the homes in the neighborhood. We did not have to connect it. We did not want to. It was already installed though, so we called ADT and they came right over. The technician connected the system and explained how it works. The one feature I like the most is the hostage code. This code is a false code that ADT would then relay to the police, in case someone gets in the house when we are home. The only thing we did not like is the technician was too long winded. It took an hour for him to leave.
Description of Work: ADT Security Systems installed and connected our alarms after we moved in to our new house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$38
JACK D.
12/2005
1.0
home security systems
+ -1 more
I had a lot of false alarms with the system &, when the alarm went off, they didn't contact me before they contacted the police. I had to pay money for false alarms, as the police charged me for every false alarm. They didn't even try to fix the false alarms. I was unhappy with the police as well because all they actually did was drive by- they never even checked with me. So I can't even verify the times they said they came out & the times they didn t.
Description of Work: ADT provides my alarm service.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$30
EDGAR D N.
12/2005
4.0
home security systems
+ -1 more
This house has an alarm system that is monitored by ADT. We have been a customer of theirs for many years and find them good to deal with. There was a time when I was out of town that we had a false alarm. Apparently the door had blown open with the winds and ADT quickly sent the police over to our house to check things out for us and to shut the door. The alarm company is very good to call if they think it might be a false alarm.
Description of Work: My home has an alarm system that is monitored by ADT.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$30
KARL J.
12/2005
5.0
home security systems
+ -1 more
When I moved in to my house their alarm system was already in place, so I called in to have them activate it. They have a very knowledgeable, kind, and courteous staff, and they clearly explained it all to me. I have never had a problem with false alarm, and I believe that the price is the best in the area.
Description of Work: ADT installed an alarm system in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$27
12/2005
5.0
home security systems
+ -1 more
I have used them for ten years with none of the common problems such as false alarms or poor maintenance service. I really like their dedication to service and the quality of work their employees show. The installation went painless and looks good. I feel secure in my home and when I leave, I don't have to worry about the house or my belongings.
Description of Work: ADT installed an alarm system in our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$34
JON G.
12/2005
5.0
home security systems
+ -1 more
We have been pleased with the service that they provide to us. We have had no false alarms, just a couple accidental set offs. If you turn it off in a certain amount of time they don't count it as a false alarm against you, which is good because if you get too many they'll charge you for the police coming out. They did a good job explaining the system and don't hassle us about the few set offs.
Description of Work: ADT provides monitoring for our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28
12/2005
5.0
home security systems
+ -1 more
We haven't had any false alarms with this company and only a few accidental set offs they were our fault. They've been understanding when that does happen, as they just call to check up and if I give them my code number everything is fine. They have a fast response time as well. The system was in place when we moved in, and they sent someone out to make sure we knew how to use it. We pay quarterly for the monitoring service.
Description of Work: ADT monitors our alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
12/2005
5.0
home security systems
+ -1 more
ADT has always done a real good job, and I have been using them for about five years now. I hardly ever have any false alarms, which is good because I have small children. They explained to me exactly how it works, and they always call to check and see if everything is still working properly. I feel that the price is good.
Description of Work: ADT provides the monitoring for my alarm system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$27
12/2005
5.0
home security systems
+ -1 more
I had them install extra glass breakage alarms in the living room and kitchen, and they did it without any extra costs. I feel very safe and highly confident that I am in the best hands with the security system and monitoring service. They came out to install the system the same day and did an excellent job at explaining clearly how the system works and also how to program it. The installation cost covers the monitoring.
Description of Work: ADT installed and monitors our alarm service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
12/2005
5.0
home security systems
+ -1 more
ADT answered my call promptly and followed up quickly with a contract and changing the equipment. They were very reasonable with their prices and were able to explain the specific reason for changing out the equipment and redoing the settings. The change out was scheduled as soon as a day and time were set, and the technician was on time. I signed the maintenance contract, and the technician perfected the system matching my area code.
Description of Work: ADT changed out my alarm system when my area code switched over.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
12/2005
5.0
home security systems
+ -1 more
I think the company is just great. When the alarm goes off they are quick to call, and they are very courteous. A little while back I had an emergency where an ambulance was required. I requested that they send an ambulance, and it was there within a few minutes. I feel a lot safer having the system.
Description of Work: ADT came out and installed an alarm system in our house and monitors it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$27
LANITA S.
01/2005
5.0
home security systems
+ -1 more
THEY HAD VERY COMPETITIVE PRICES. PUNCTUAL AND DID THE JOB IN THE ALLOTTED TIME. POLITE AND PROFESSIONAL. HOWEVER, THE SALES PERSON DID NOT TOTALLY UNDERSTAND ALL ASPECTS OF WHAT IT WOULD TAKE TO COMPLETE THE JOB.
Description of Work: INSTALLED HOME SECURITY SYSTEM. DID ALL THE WIRING AND COMPLETELY SET UP THE SYSTEM AND TRAINED HOME OWNER HOW TO USE SYSTEM.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
PAULA W.
07/2004
5.0
home security systems
+ -1 more
ADT PROVIDED ON-TIME RESPONSE WHEN ALARM WENT OFF WHILE AWAY.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems,
Taxi/Shuttle Service
FAQ
ADT Security Services is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
No, ADT Security Services does not offer warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions