Adam Big Screen Repair

This was one of the worst experiences I have ever received from a service provider. The initial service call began on April 7 when they diagnosed that the main central module was bad. They removed it to take it back to their shop for repair. At that point, I paid the deposit and trip charge. When they finally brought it back, the tv had a bright clear HD picture and a new invoice showing that a color wheel was installed. This was not mentioned on the initial diagnosis. I was very happy with the new bright picture for about an hour after they had left. I then noticed a constant humming noise. When I called them to ask about the humming noise. I was told that it's normal when a new color wheel is installed. They told me to give it a week or two and the humming noise should stop. Well, it didn't stop after 10 days. They came back, took out the inner parts of the tv again and was gone for another 8 days. When they came back to install the inner parts of the tv again, I noticed that the HD appearance was no longer present, but the humming was gone. Naturally, I wondered and asked if the color wheel was still there, and they said "yes". Now, after almost 30 days, and after reviewing how they manipulated the numbers on the costs of the diagnosis, parts, and labor, I see that the truth was misrepresented on numerous occasions during this 30 day period.

This shop was listed on Angie's List under its old name and address of Atom Electronics in Pasadena, Tx. The phone number was still correct. They came when they said they would the first time. The two men who came out were very nice. They said they thought it would be back in a day or two. That did not happen. My only complaint is that the repair people in the shop never called to say when it would be back; I had to keep calling them. I wish they had called me when they found they needed to order some parts. I was glad to find someone who still worked on "old" tv sets. They took it to the shop on the 13th and brought it back on the 18th. I think that was a reasonable amount of time considering that parts had to be ordered.