Abacus Plumbing Air Conditioning & Electrical

Leak was found and repaired. They even put the dishwasher back in place.

GREAT JOB done by Rick Muck !!!!! AAAAA+++++

If you have a big job they come right away Small job when they have the time no matter if you are member or not. For small job i need to hire a different plumber due to the delay.

Made appointment 10 days ahead and told them it was important to get done in the morning. I am a “priority customer” and they had no other appointments that day. The night before, they confirmed morning schedule, said technician would call when he was on the way. Waited all day, nobody came. That night I got a call saying they had gotten busy and they would reschedule me the next day. Never heard back. Won’t try them again

Outstanding. Work was completed efficiently and professionally. They have been our electrical, plumbing, HVAC, water conditioning servicing company for the past 8 years. They are the best! Wouldn’t go anywhere else.

On time Prepared w/all necessary parts and equipment. Unbelievable results from new 20 SEER Lennox system.

Abacus did a great job! Very professional!

Everything was explained to us and the tech completed all the work, with details. We are very pleased with the work.

He was explained everything that needed to be done.

Okay, plumber was very knowledgeable and professional

All work was performed perfectly at the price quoted. Plumber was very professional and did the job as described in the quote

great-everything was done as agreed

Great! While we had to call them out a couple of times for minor fixes, they were quick to respond and took care of the issues.

They did electrical work for me 6 months prior which I paid over $6,000. My alarm technician had to go in the attic and told me I needed to call an electrician to repair the light. When Abacus came out they discovered the light fixture was receiving 220 volts. Prior to them doing electrical work in my attic the 110 volt light was working. They would not take responsibility for sending 220 volts to that light and I had to pay them to replace the blown out fixture as well as the labor for the repair. Even with my discount, it was over $300. In my opinion you can "count" on Abacus to not stand behind their work.

The first visit was a safety Inspection and very detailed information was provided by the technician. After reviewing the information we decided to have them do the work for us. Very professional personnel, the clean as you go aspect was used and I was constantly notified of the progress, and they allowed me to take photos. If anyone asked us who we used I would be proud to say who did the work.

On the front end everything was exceptional. 1 month in we are very pleased with the AC system. Our concern is that during installation it seems that a crew member stepped in glue. There are a number of spots on our stairs and on our flooring that have glue on it (about 1" x 2" in size). I have twice asked for a remedy to this, but a month later we have yet to receive any help in removing the glue. Does this indicate how responsive Abacus will be if we experience a problem with the HVAC system itself?

The technician was on time, personable and full of unexpected advice. I was so impressed that I immediately signed up for a maintenance contract.

very well. always trust abacus to do the job right first time!

They did an excellent job from start to finish. They kept me informed when they would arrive, and they arrived on time. From estimate of the cost of the job, work performance, and finished product they were extremely professional. I feel like I got the job done right.

Excellent work done by the plumber(s) doing the installation. Even the inspector commented positively on the thoroughness of the job for both the re-piping and installation of new water heater. Some very minor problems after work was completed but they were corrected very quickly by the plumber. The only major issue was getting the work done on time. The project was initially planned to take one week; to get the pipes finished and do the sheetrock repairs afterwards. The plumbers started on time (on a Sunday) but were late finishing up and weren't ready for the inspector when he came out Friday morning so the inspection had to be rescheduled for the following Monday. It took the drywall repair crew almost the entire week to complete their repairs and that was due to poorly managed scheduling which was not the fault of Abacus. The repair and repainting eventually got completed to my satisfaction.

Not as well as expected. The system had many problems. Had a very difficult time getting them to respond to the problems we had. Had to write a certified letter and get the Lennox manufacturer involved and then they replaced the evaporator core that was leaking ever since the installation. After this the system still did not cool properly. Finally they sent their top trouble shooter out here, his name is Dan. He eventually got the unit straightened out to where it cools properly. Comes to find out that all the troubles were caused by Abacus installers most of whom don't know how to work on this high end unit (supposed to be the best available). It is seriously unbelievable the experience we have had with Abacus. First surge protector burnt up from water leaking from evaporator core. Their service guy that came out didn't know what was wrong (hello). Their electrical installation was faulty and improper installation of surge protector caused it to burn up. After many months of the evaporator core leaking they finally brought a new one from the manufacturer. They said it was larger than the original one, which you could compare and it was larger. They said the original one was not large enough for a 5 ton unit which we had purchased. They had installed the wrong equipment. Overall they made too many mistakes. Their man Dan is the only one that demonstrated a know how to work on this equipment, disgusting it is. The last Bam service we had I told Dan the unit is blowing out too much dust. He recommended an additional filter back in the original filter housing. Well we still have an overwhelming dust problem. We got screwed on the financing deal they provided as well, damaged items in our house and outside. We managed to get them fixed but not without raising h***. Based on our experience, they charged way too much for their installation and are short on their supportive service. They cannot even manage their Bam service contract. I think I would be crazy to hire them again.

plumber was clean, courteous and knowledgeable. Quickly diagnosed and fixed my problem.

Job was well done. Personnel was great.

On time. Very nice people. Work done well.

Very pleasant and professional gentleman addressed and fixed the problem