Abacus Plumbing, Air Conditioning and Electrical

They did an excellent job from start to finish. They kept me informed when they would arrive, and they arrived on time. From estimate of the cost of the job, work performance, and finished product they were extremely professional. I feel like I got the job done right.

GREAT JOB done by Rick Muck !!!!! AAAAA+++++

The first visit was a safety Inspection and very detailed information was provided by the technician. After reviewing the information we decided to have them do the work for us. Very professional personnel, the clean as you go aspect was used and I was constantly notified of the progress, and they allowed me to take photos. If anyone asked us who we used I would be proud to say who did the work.

We have used them for years The work is always done right the first time They are extremely professional.

Tech said unit was low on freon. Said it wasn't serviceable. Need to buy a new unit. I called two other companies who came out and said not low and no freon needed. If freon was needed they were willing to put freon in. The R22 my unit uses has been prevented from being mfg anymore, but there is a lot out there and it isn't prohibited from using existing supply. Outside units were not cleaned as they had been in past years. I don't feel like I got my moneys worth this year. Have the same maintenance on hot water heaters. Got a big sales story on why mine were no good and I needed to spend a bunch of money on parts and labor, until I told them they put them in and still under warranty. Suddenly they were ok.

Everything was explained to us and the tech completed all the work, with details. We are very pleased with the work.

If you have a big job they come right away Small job when they have the time no matter if you are member or not. For small job i need to hire a different plumber due to the delay.

Dan did a wonderful job on our A/C. Got the WIFI up & our system up & running. Very professional & polite. Great job!

On time Prepared w/all necessary parts and equipment. Unbelievable results from new 20 SEER Lennox system.

The technician was on time, personable and full of unexpected advice. I was so impressed that I immediately signed up for a maintenance contract.

very well. always trust abacus to do the job right first time!

Not as well as expected. The system had many problems. Had a very difficult time getting them to respond to the problems we had. Had to write a certified letter and get the Lennox manufacturer involved and then they replaced the evaporator core that was leaking ever since the installation. After this the system still did not cool properly. Finally they sent their top trouble shooter out here, his name is Dan. He eventually got the unit straightened out to where it cools properly. Comes to find out that all the troubles were caused by Abacus installers most of whom don't know how to work on this high end unit (supposed to be the best available). It is seriously unbelievable the experience we have had with Abacus. First surge protector burnt up from water leaking from evaporator core. Their service guy that came out didn't know what was wrong (hello). Their electrical installation was faulty and improper installation of surge protector caused it to burn up. After many months of the evaporator core leaking they finally brought a new one from the manufacturer. They said it was larger than the original one, which you could compare and it was larger. They said the original one was not large enough for a 5 ton unit which we had purchased. They had installed the wrong equipment. Overall they made too many mistakes. Their man Dan is the only one that demonstrated a know how to work on this equipment, disgusting it is. The last Bam service we had I told Dan the unit is blowing out too much dust. He recommended an additional filter back in the original filter housing. Well we still have an overwhelming dust problem. We got screwed on the financing deal they provided as well, damaged items in our house and outside. We managed to get them fixed but not without raising h***. Based on our experience, they charged way too much for their installation and are short on their supportive service. They cannot even manage their Bam service contract. I think I would be crazy to hire them again.

Professional and back up their work

They did electrical work for me 6 months prior which I paid over $6,000. My alarm technician had to go in the attic and told me I needed to call an electrician to repair the light. When Abacus came out they discovered the light fixture was receiving 220 volts. Prior to them doing electrical work in my attic the 110 volt light was working. They would not take responsibility for sending 220 volts to that light and I had to pay them to replace the blown out fixture as well as the labor for the repair. Even with my discount, it was over $300. In my opinion you can "count" on Abacus to not stand behind their work.

Outstanding. Work was completed efficiently and professionally. They have been our electrical, plumbing, HVAC, water conditioning servicing company for the past 8 years. They are the best! Wouldn’t go anywhere else.

Everything was done to my satisfaction

Great, problem solved within a short period and as promised

On the front end everything was exceptional. 1 month in we are very pleased with the AC system. Our concern is that during installation it seems that a crew member stepped in glue. There are a number of spots on our stairs and on our flooring that have glue on it (about 1" x 2" in size). I have twice asked for a remedy to this, but a month later we have yet to receive any help in removing the glue. Does this indicate how responsive Abacus will be if we experience a problem with the HVAC system itself?

Expensive job $150+ that took only 15 minutes to complete. Ask to program timer and was told it's not part of his job description as he refused. I asked again if he didn't know how or just would not do it. He said he knew how but continued to state it's not in the scope of his job. Because of this poor customer service, I will not use them for electrical. I did submit a YELP review as well.

AWESOME! The work was performed in a timely and safe matter as we were informed every step of the way. Their workers where extremely careful of our home while delivering what we expected from ABACUS as this was not our first time. We strongly recommend ABACUS and will use their service again and again!

Not as thorough as advertised. First tech spent too much time selling a considerable expenditure on improvements. I answered yes on hiring them again but not sure.

Excellent professional knowledgeable service.

Quick, efficient, and competitively priced. And they were able to provide a camera backup of the branch line.

Very thorough and professional. I paid the fee to understand what problems we may have and was happy with that. The recommended solution was so expensive as to be laughable. A one man-day effort plus supplies for $10,000? I almost asked if that included me keeping their truck. I was able to get the problem addressed by our builder at no cost. They did a good inspection but that would be all I'd recommend them for.

2 appointment missed. Never showed. Didn't call to say they were not coming. Did not return phone calls. Would never use them and would discourage anybody else from using them.