A1 All Around Movers LLC

unknown

This company is a rip off. They dont deliver everything. The BBB report also says other people are missing items and they dont want to take care or own up to their mistakes or responsibilities.

The experience was pretty bad. They were charging us by the hour. They moved very slowly. There were two. One was good and was one very slow. It took twice as long as we thought and we paid twice as much as we thought. The hourly price is good, but the time they take is too much. They were 45 minutes late.

First off they aren't clear on pricing. Said I would have 3 guys for $69/hr. when they arrived it was 2 guys at $50/hr and $25 trip charge which website stated no trip charge. Also told that they just double the time it takes to load and arrive at new location to determine billing. So if 2 hours to load and get to new location equals 4 hours even if it only takes 1 hour to unload. They kind of have you hooked if you Have to move and can't reschedule so I agreed. Several items were damaged, but still usable. Just cosmetically I wouldn't be able to sell these items for their value. Drivers noted damaged caused on contract and said to contact Robert. I did and Robert comes across professional at first but you soon learn this is his way to stall, lie, cheat, and steal. He instructed me to send pictures so I did. I waited 30 days to follow up as he requested. When I called in he said my claim was next on the list for review. Again he asked I wait about 15 days so I did. When I called in again they had a computer crash and lost everything and I needed to resubmit. I did and again waited. Still nothing after another 15 days. When I reached Robert again he asked if I ever submitted to claims, to which I said no since he told me to email him. Still trying to give him benefit of the doubt and hoping he wasn't a total low life piece of scum I sent to claims. In the meantime I started doing more research on them. I asked if he owned the company and he said no. I asked for owners name and he said Marie. I also discovered this is his wife and she is "claims". Marie emailed me and denied my claim as movers didn't note any damage. Again I have a contract that they wrote their damage on so finally they offered me $100 in good faith. I had a few more conversations with Robert in which he tries really hard to sound sophisticated, educated, and professional...even to go as far to say call was being recorded for quality assurance. We're one cells and he doesn't even backup up business data so he smells of BS. In August they offered to pay $0.75/lbs and I agreed. The total damage based on this amount would be between $900 - $1,000. Fast forward to October and they finally sent an email saying we've sent 2 checks and show you haven't cashed them. At this point I could only laugh at their lies. Well after I gave them my address which is on the contract they sent me a check for $75 stating case closed. Hardly I think. I'm a patient person, but if I didn't have 4 kids and wasn't scared to go to jail...people that conduct business like this do not deserve to be alive. Any good ratings anywhere on this company were probably written by themselves. DO NOT USE THIS COMPANY EVEN IF YOU THINK IT WILL SAVE YOU $100. You will pay for it in the long run.

To verify, I called the company this afternoon, to find out how they respond to a new customer. When I asked about their policies, these are the answers I got: Question: Your workers don't work in the rain? Your workers can decide that they don't want to work anytime?Answer: Yes, if they don't want to work in the rain.(I then told him that it had been raining previously when my other child used their services, and that group did work in the rain.) Question: And you charge double the rate that you quote once you arrive at the service address? Answer: However long it takes our workers to load, we charge that amount again to unload, regardless of how long it takes. Question: So if you load for 3 hours and unload for one, you still charge for 3 hours?Answer: Yes. But, if it takes 4 hours to unload, we still charge for 3 hours. That sounds good, except you know it never takes as long to haul stuff off a truck as it does to get it onto a truck. And something like that should be disclosed upfront, not after you've arrived a day and several hours late. I give this company an F+, because he did answer my questions. Email: : alowpricemover@gmail.com Website: http://www.a1lowcostmover.com

WARNING DO NOT USE THIS COMPANY. CASH ONLY & THEY WILL NOT UNLOAD TRUCK UNTIL CASH IS PAID. I explained the moving experience above. $970.00 cash to move 2 miles from an apartment to a home. They left with our belongings because I didn't have $750.00 cash. We had to stay at a hotel. They made my husband had to drive from Champions to League City with $970. cash the next day and meet at a fast food place. The three men delivered our stuff with broken china cabinet and pictures.

I hired them because they run an ad in the paper that stated; 3 men, $69/hour all day and $19 one time gas charge. I had to sell my house and had 5 days to get out, I booked this company three weeks in advance. They came to my house and loaded up the moving truck. t took them about 4 hours to load the truck. After loading the movers said we needed to pay before they unloaded my furniture. So, I was going to write them a check, but then they told me they only take cash. Then they told me that I would also have to pay the 4 hour unloading charge even though it only took a hour. I had no choice to pay because I had to be out of house and didn't have time to hire another moving company. Also, if I didn't pay then they would keep all my belongings. They charge the same to load to and unload which is a scam. They didn't set anything up and they just dumped everything in the house. All my furniture is banged up, I had to get scratch and dent to try to clean everything up. It was a horrible experience and I don't want it to happen to anyone else.

See above.