1-800-Got-Junk? - Houston

Zeke & Brandon S were very professional and timely. Highly recommend their services!

0 stars. DO NOT USE THIS COMPANY. They are master manipulators and have no sympathy for their customers or the community. They do not list their prices online. Prices are based on an "estimate" but it's a flat rate price. I only needed a box spring removed and they asked for $189 dollars. Earlier that day on the phone, I was told the service should cost $25 dollars, this is why I continued with the appointment. I told the team that there's been a misunderstanding and they did nothing. I reached out to management which lead to a phone call from Keith. He said there's nothing they can do about the miscommunication. He was not understanding to my situation. PLEASE DON'T USE THIS COMPANY. I know junk removal is hard but this place is a complete scam.

It went very well Kevin and Jonah are amazing workers. Very helpful and friendly everything wad hauled away in a timely manner. There was alot of heavy lifting they moved the old junk out with such ease I will definitely be using their services again.

Pros: - Same-day appointment available - They donate most items to charity Cons: - Outrageously expensive!!! Asked for $1300 and settled at $1066. 2 man moved everything in 3 hours: $350/hour. - We later got a quote of $300 from another company, so regretful that we didn’t wait but paid $1066 to 1-800 Got Junk! - Small truck. Took 2 trips back and forth. Many other companies can fit all furniture in one go. Attached are all items they removed:2 beds, 4 chest of drawers, 1 sofa set and 1 dining set

1-800 -I Got Junk never responded my request for service made on Angies List. I subsequently contacted them directly and an appointment was set up. They never met their appointment window.

After our house flooded, we had a lot of debris in our front yard that was blocking the driveway where we had a flooded car that needing to be picked up so we used this company to clear away the debris blocking the driveway and however much they could take to fill 1 truck. Service was fine, just seemed expensive for the small truck they had.

Good, had some scheduling issues given the amount that needed to be removed but the crews were great once there and were hardworking and very courteous

Everything went very well except the price was high.

They were prompt and professional. Gump was very helpful.

they showed up and told me it was going to cost $605.00 - I used them last year to clean out a garage with one of the huge trucks and they took a load so big it was bursting and charged me only $650.00. When I protested this quote of $605.00 for some tree limbs, the only response I got was "well it doesn't stack like other stuff". That made zero sense, since the guys that did the garage didn't stack anything, they stood behind the truck and threw it all in the back. At my questioning of this price, one of the other guys just stood there with this sullen scowl on his face like he was mad at the world and didn't utter a sound, which was fine but incredibly rude and creepy. So needless to say, I got 3 more quotes off YELP and the quotes ranged from $240 to $400, so I won't ever be using 1-800-Junk again.

Two sharp guys showed up late on Sunday. One of them a veteran...pretty sure that from Iraq. They followed me through the house and after I pointed to all the items I needed removed they got to work. All of it was done as I would have expected but I was surprised at how polite they were. Anyway, use them as they were top notch.

I recently purchased a home and the previous owner had left lots of junk in the detached garage. The items were also wet from previous rains (not flooding). The junk was a collection of garage items, carpet, lumber, and concrete patch. At first I was going to wait until the City of Houston heavy trash to dispose the junk, but I realized that I had too much stuff, and it would be too difficult to haul the junk to the curb by myself. I called 1-800-JUNK and was surprised that I could get a haul-away scheduled within 2 hours! I received 2 more callback from the local Houston office (the first call went to a national call center, I think), to confirm the pick up time. The truck arrived with two strong guys. They estimated the volume to be 1/4 of a trunk. I said, "go for it." In less than 10 minutes, everything was put away in the trunk. I paid with credit card and received a receipt immediately in my email. The entire was SO easy. The customer service was fantastic and I felt comfortable that the guys knew what they were doing. I will definitely use them again in the future.

I bought the service from Angie's list on one of the deals. Got $198 for $98. I did get an email conformation, last month, but didn't contact them until today. When I called and said I had a coupon from Angie's list, the guy on the phone said someone could come over that very day between noon and two, the time I called was at 1145. I said it would be fine. The guys called me right back and were over by about 1245. They removed an entertainment center, some building material, lamps old screens few other things from garage and a small concrete fountain from my back yard. The guys were courteous and worked quickly. They answered all my questions. I will use them again when I get more organized and have more to get rid of. I entire cost was covered with the Angie deal.

I am a senior citizen with poor eyesight. I contacted this company to remove carpet. It took them about ten minutes. The charge was $96.00 with a coupon. I signed a small hand held device for my credit card. I couldn't see what I was signing relying on the crew. I got no receipt. When I received my master card bill it was $196.00. I contested the charge and received a copy of what I had signed. It was my signature with a $100.00 tip. I was flabbergasted. I contacted 1-800 got junk. They were quite nice and said they would resolve this shortly. They did not. I phoned and left several messages. No response. It's clear they are going to do nothing. I have been cheated out of $100.00. That money could have been used for charity. Sadly, it will not. Buyer beware.

I called twice and left messages. They never called me back.

perfect. extremely helpful to a couple our age.

The service was good but they were expensive to me. They got rid of the items quickly and that was great as we were trying to show the home as well. They were friendly and they were professional. The price that the website quoted was what they charged. They come out and give a quote and they estimate the cost based on the space you will use in the truck.

It all went great! They are professional and punctual, too. It helps to have these guys when you don't have any man power to help you.

We bought the service via Groupon. The service was incredibly easy to schedule, and they gave me a 2 hour arrival window. As the time for arrival approached, they called to ask if the original 2 hour window was still good for us (which it was) and then asked if they could even be 1/2 hour early - which worked GREAT for us! They showed up right on time, asked for instructions for what they were to take and what they were to leave behind. All we had to do was point at things and they loaded it up. They verified they'd gotten everything we wanted them to take, and they were done. Loaded 1/4 of a truck in about 10-15 minutes (our stuff was positioned in the garage so it was easy for them to get it and load it). The young men that performed the service were very pleasant, very professional and a delight to do business with. They hustled and got the job done quickly and efficiently and were out of our way in no time. One of the best service experiences I've had in some time. Would definitely use these guys again.

I booked the service online and received a confirmation email and call about an hour in advance of their arrival, as promised. They arrived on time and were polite and professional. They worked quickly and efficiently, took everything that I had put aside and made sure I was satisfied before finishing the job.

They charged me an outrageous $500 and didn't even return to get the rest of my things.

In my case, they had to work pretty hard. They cleaned up afterwards too!

Same day service! Guys that came out did a very good job overall. I would use them again no question.

They did a great job. They called to say they were on their way, showed up when the appointment was scheduled. We covered what needs to be taken away and what we were doing with the remaining items. When they were done, they also thoroughly swept the entire floor and the garage was absolutely spotless.

Came on time, quoted a fair price, loaded it up, and hauled it off. All in all a good experience.