Cox Remodeling

A very undesirable outcome that ended, on my terms, after 2.5 years of mitigation. Would not use again or recommend his services to anyone. Lacks professionalism, integrity, and honesty. Took advantage of my ignorance regarding construction and lied to me, the city, and the courts. Made me feel physically uncomfortable during the process by acting inappropriately. Would not recommend especially if you are a single woman.

He left the door open while they were working and turned the heat up, so I received a $400 gas bill. They told me the thermostat was bad, so I had them replace it and it still was not working. I had a Heating and A/C guy come out to fix the problem. The gentleman from Cox Remodeling put the thermostat on wrong. The outside heating and A/C guy cost another $335. He said it was supposed to be finished by December 1st. He didn't get the outside finished till mid-February. Cox kept pulling his guys off our job for other jobs. They kept stalling my job. Our neighbors told me that there are a lot of days when no one came all together. We brought someone else in the clean the windows. They also took the toilet paper out of the bathroom that we provided for them while they were doing the work. He also said he took some items out of the house for "safe keeping". He brought them back from what we know of after we asked them to bring them back. I ended up getting some handles of cabinets that he forgot to put on. I added them myself. The knobs they used for the cabinets did not match the holes on the doors, so he just made new holes, leaving the other holes visible. We also left a broiler pan in the oven and that is now gone. We gave him 3 keys for the house and he lost one. He did not offer to go make another key. He insisted we needed a light in the entry way. He put this light in without our permission. He used an existing switch that went to something else. We told him to take the light out and put it back exactly how it was. He said everything was cleaned up and ready to go, but when we went to visit, everything was NOT cleaned up. We had to hire extra people just to clean. I would not trust him.

Custom cabinets (built by another contractor) were to be stained & finished off-site due homeowner's chemical sensitivies. This was not Cox's usual way of doing business, as he preferred to finish the cabinets after they were installed in the home by the cabinetmaker. There were a nightmare of finish quality issues--stain blotches, gloss polyurethane finish on some of the cabinets when satin finish was specified for all, etc. After installation of the cabinets, the finish issues became apparent, and required much rework of the finish defects. Many of the cabinet doors & drawers had to be reworked in my garage. Cabinet frame finish issues had to be done in the house. Most of the problems were corrected, but some I let go due to my weariness in dealing with the contractor. Overall, the quality of the custom cabinets were negatively impacted by the poor finish work by Cox's crew. I was also unhappy with the failure of measures taken to protect the existing hardwood floors in the kitchen. "Craft" paper was taped down, but often torn up. Also, the wrong tape was often used, leaving residue that was close to impossible to remove on the floor. Mr. Cox seemed to have an extreme amount of difficulty installing the replacement plumbing for the new kitchen sink faucet, leaving a leaking connection (slow drip) for many days that we had to place a bucket under. After 2 unsuccessful attempts on his part to install a new fitting, we bought a 3rd fitting and closely supervised the installation to ensure he did not over-tighten, and thus break, the seal on this 3rd fitting. I also ended up paying the cabinetmaker and granite countertop subcontractor directly, as I was getting indications from the cabinetmaker that he wasn't getting paid promptly. In summary, I was not happy with this contractors work. I still have cabinet finish issues, some that I have refinished myself, and some that I have just let go.