DRAIN-RITE SEAMLESS GUTTERS

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I used Drain-Rite several years ago and had a great experience, so they were my first call when I needed another section of gutters installed at my home. Unfortunately, things went badly from the start. I emailed Drain-Rite but never heard back so I followed up by phone a few days later. Left a voicemail at their office -- no response. I reached out to Cesar, the owner, via his cell phone who told me that they were running behind because of the Tax Day Flood here in Houston, but that he would get an estimate to me as soon as possible. I reached out several times after that and after many unanswered calls, received an estimate from Cesar. The price was $100 lower than the other companies who quoted this work so I decided that the poor communication would be worthwhile in order to save money. We were delayed many times because of weather, but finally scheduled an appointment. I followed up with Cesar the day before to get a time when his crew would be here, but all calls went to voicemail. No one ever called or showed up for our appointment the following day. I suspected my calls were being rejected, so I called Cesar from a different number and he answered immediately. After telling him who I am, he told me that he was at a job and would call me back in 5 minutes... this was almost 5 days ago. I delayed my project for much too long and regret spending as much time as I did with such an unprofessional company, all to save $100. The joke is on me ... I spent close to 3 weeks chasing a company who made it absolutely clear that they did not want my business. I would not recommend Drain-Rite to anyone who is looking for a reliable gutter company. Pay a little extra and deal with a real professional!

Drain-Rite was recommended by our builder as the contractor who had put limited guttering on our new construction home. We wanted to add more guttering so we called for an appointment. We were given a three hour window for someone to arrive and give us an estimate. We waited at home for three hours, and 10 minutes before the end of that time I called to find out what happened. No one answered so I left a message asking for a response or we would go with another contractor. This was a Friday afternoon, and by the following Monday we have still heard nothing. We will be going with someone else.

So far so good. It's raining right now and all is very well. They came out to our home in less than 48 hours after initially making contact with them and we were not too shocked at the price when it was given to us. Lowes and Home Depot had high estimates; however, Drain-rite just seemed right and offered more downspouts. Just to show you how impressive this company is, a guy came by our home a day prior to installation just to ensure they had a perfect match of our trim. The gutters were slightly off a shade (our fault) and they came the next day early and finished in a matter of hours. IMPRESSIVE! Thanks, gentlemen!

I called and asked for an estimate. Call was returned, and visit scheduled. Arrived promptly, gave estimate, scheduled repair date and time. Arrived promptly as scheduled, completed repair, same price as quoted -- no problem since.

I sent an email on October 21 regarding gutters. It is now November 17, and I haven’t received a response.

It hasn't rained since. The first couple of times that they scheduled for an estimate, they didn't show up which of course bothered me a little bit. The owner then contacted me personally. He came himself and ended up installing them. He gave me a discount and dealt with the problem. There was a mix up in communication but the response of the owner made it much better. They are done with the job but I would use them again.

Great job, very proffesional and prompt. Great price for the work performed, and i will be using them in the future.

My recent construction house was built with gutters in the front of the house, but none along any of the other sides. This caused rainwater to run down from the roof, splash on my back patio, and eventually rot the frame in my back door. I contacted Drain-Rite for a quote and was impressed with the punctuality and professionalism of Cesar, whose bid was much less than even the cheapest quote from gutter companies that advertised on Craigslist. After booking the installation, I received regular updates from Drain-Rite's office. The installers arrived at the agreed upon time and the job was done very quickly. I was also impressed with the quality of the work. I noticed quite some time later that the downspouts I purchased did not match those that were installed due to a miscommunication. I called Drain-Rite about this nearly a month later, but they were happy to help despite the mixup on my end. The gutters have performed nicely through some heavy rainfall. I would not hesitate to recommend Drain-Rite to anyone who is looking for a trustworthy and reliable gutter company.

The gentleman that came and gave estimate returned on specified day to do the installation. He gave me suggestions on the routing of gutters and placements of downspouts.