It was a great experience dealing with Shortell Spa Repair. I called and described my issue, they came out the following Saturday to do the repairs. I was at work at the time but my wife said they were very polite, and explained everything they were doing. I assumed they would look at the problems, order parts and get it repaired the following week, imagine my surprise when I came home to a running hot tub! They carried all the parts they needed and repaired it that afternoon. They even left the old parts there so I could see what all they replaced and why. Their service exceeded my expectations!
Description of Work: I needed a leaking pump repaired as well as one of the motors had died on my older model hot tub.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Colleen D R.
04/2016
5.0
pool cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kenneth L.
06/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: We just moved into a house that has a hot tub, and wanted to get it cleaned and maintained prior to our first use. Everything went fine and the price was very fair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Allen H.
07/2013
5.0
pool cleaners
+ -1 more
He came on time and preformed the repairs. The hot tub is working fine. He does real well on Morgan Spas. Especially important since the company has left the area
Description of Work: He replaced a leaking elbow joint in the hot tub.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Pam B.
04/2013
3.0
pool cleaners
+ -1 more
The interaction was not so good. They were little hard to get in touch with after they finally came out. Scheduling and returning telephone calls was kind of tough. They did fix part of the problem and they didn't get it all. The stuff didn't show up until after they left. When we tried to get them to come back, they never come back. The price was real good for what they did. On quality, what they did was good. The responsiveness was very poor. My parents were dealing with them.
Description of Work: We used Shortell Spa and Hot Tub Repair. They did fix part of the problem and they didn't get it all.
Rating Category
Rating out of 5
quality
4.0
value
4.0
responsiveness
2.0
punctuality
2.0
Response from Shortell Spa and Hot Tub Repair
I have tried to contact member on the problem with her tub. The first I. Heard of her problem was reading her review on Angies List. I would love to fix the problem if I could please get back in contact. Thank you.
Allen H.
10/2012
5.0
pool cleaners
+ -1 more
He was very thorough and ran a check on the system after the repair work was done. The spa is working fine.
Description of Work: They repaired a pump when the manufacturer would not honor their warranty. He came out when he said he would, completed the repair and the spa is running fine. He was very thorough.
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Service Categories
Pool and Spa Service
FAQ
Shortell Spa and Hot Tub Repair is currently rated 4.7 overall out of 5.
Shortell Spa and Hot Tub Repair accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Shortell Spa and Hot Tub Repair offers free project estimates.
Yes, Shortell Spa and Hot Tub Repair offers eco-friendly accreditations.
No, Shortell Spa and Hot Tub Repair does not offer a senior discount.
Yes, Shortell Spa and Hot Tub Repair offers emergency services.
Yes, Shortell Spa and Hot Tub Repair offers warranties.
Shortell Spa and Hot Tub Repair offers the following services: Pool and spa service & repair.