JB Septic Systems Inc

Was very satisfied with the technician. He explained in detail what he was fixing and even followed up the next day to make sure everything was functioning properly.

This was my first experience with such a task, so I have nothing to compare it to, but I was very pleased. The driver, Alen, could not have been nicer or more professional. He is certainly an asset for JB Plumbing. Because of him, I will certainly use them again when it is time for another pumping session. PS: cost would have been less, but the tank had not been pumped out for decades and the sludge was like concrete.

They arrived and we had already dug us the access cover to the septic tank. They cleaned, serviced and pumped out our tank. We have a very large tank and his price was very good compared to what my neighbors had just paid someone else. They were very professional and arrived just as scheduled. I would highly recommend them and will use them again.

Has been my service inspection company. Compressor which was less than 3 years old went out and they told me they had to replace entire system. Found out from different company that the compressor was not bad, but just a piece of the system which they could have brought a kit to repair it. Could have been repaired, did not have to be replaced. Same issue happened to next door neighbor, and JB Septic's own service man told neighbor that compressor could simply be repaired, but JB Septic would not repair it, only would replace it and he give him the name of another service provider who repaired it for $150 including service call instead of JB Septic's $600 price.

Gave me good price. Installed septic tank, but had sprayers in wrong place. Plumber gave me better location but Wade lied to us and said it didn't matter, which our plumber later proved him wrong on. Crater holes near septic now because they didn't soak the soil and add more. They never arranged for a final inspection by the county which caused me to delay closing on house by 2 days. They reimbursed me for the 2 days rent which is admirable. Anything else? Oh yeah - they never turned the septic system on, and we went 2 weeks not knowing it until plumber discovered it by accident! Thank God he discovered it. I went with this company because of their Angies list rating, which is now sliding fast. Very nice people, some of the nicest you will ever deal with. Just not good at what they are supposed to do. Horrible experience.

I was contacted by the owner of the company and it appears there were some communication issues between us. They did in fact come and service our system as of 06/17/13. To-date everything is functioning correctly and being serviced correctly. I appreciate the quick response from the company.

They did a great job in service. They responded promptly,were very polite and the person was very knowledgeable in what he was doing.

They're fine. They installed the septic system and unfortunately they installed one of the tanks upside down which was kind of a problem for a while, but they fixed it. Their price is pretty much fair and reasonable.

Terrible experience, poor customer service. I have been very pleased with the other company I have been using.

It has been uneventful. Everyone I speak with has been very nice.

Every time we would call, there was no one available(which was usually on the weekend...don't expect anyone to call you back). Of course, they began to avoid us as much as possible because we were a thorn in the backside to them. The woman who answers the phone is the son's wife and she is a witch! Very nasty and surly attitude. Understand, this took place over a period of several years because they had our warranty(HA! lousy system, too...)and so we had to put up with them. I was actually GLAD when the warranty ran out so we could hire a reputable firm!

Jim Blake came to the house within 24 hours of my call. He listened to my concerns and thoroughly answered all my questions. There was an unexpected weather delay, but once work began they were efficient, and finished exactly when they said they would. The area where the tank was installed was solid rock. JB excavated (hoe-ram) and hauled off the material without charging an outrageous extra "rock clause". We were going to build an addition over the old septic system, and JB had no problem working with our engineer to make sure the old tank was carefully filled to support the new foundation. The crew that did the installation were prompt, courteous and willing to answer any questions we had as the work progressed.