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JB Septic Systems Inc

Septic Systems, Excavating

About us

Additional contact: Jim Blake.

Business highlights

40 years of trusted experience
Emergency Services Offered

Services we offer

Design, installation, maintenance, pumping & repairs of septic systems.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.612 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
17%
3
0%
2
8%
1
25%


Rating CategoryRating out of 5
quality
3.7
value
4.2
professionalism
3.8
responsiveness
4.3
punctuality
4.3
Showing 1-12 of 12 reviews

Mary P.
11/2022
5.0
septic tank
  + -1 more
Was very satisfied with the technician. He explained in detail what he was fixing and even followed up the next day to make sure everything was functioning properly.
Description of Work: Troubleshoot problem with faulty septic system.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Helen D.
04/2020
5.0
septic tank
  + -1 more
This was my first experience with such a task, so I have nothing to compare it to, but I was very pleased. The driver, Alen, could not have been nicer or more professional. He is certainly an asset for JB Plumbing. Because of him, I will certainly use them again when it is time for another pumping session. PS: cost would have been less, but the tank had not been pumped out for decades and the sludge was like concrete.
Description of Work: Old septic system pump out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Debra H.
05/2015
5.0
excavators
  + -1 more
They arrived and we had already dug us the access cover to the septic tank. They cleaned, serviced and pumped out our tank. We have a very large tank and his price was very good compared to what my neighbors had just paid someone else. They were very professional and arrived just as scheduled. I would highly recommend them and will use them again.
Description of Work: We needed our septic tank serviced and pumped.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

steven R.
08/2013
2.0
septic tank
  + -1 more
Has been my service inspection company. Compressor which was less than 3 years old went out and they told me they had to replace entire system. Found out from different company that the compressor was not bad, but just a piece of the system which they could have brought a kit to repair it. Could have been repaired, did not have to be replaced. Same issue happened to next door neighbor, and JB Septic's own service man told neighbor that compressor could simply be repaired, but JB Septic would not repair it, only would replace it and he give him the name of another service provider who repaired it for $150 including service call instead of JB Septic's $600 price.
Description of Work: Has been my service inspection company. Compressor which was less than 3 years old went out and they told me they had to replace entire system. Found out from different company that the compressor was not bad, but just a piece of the system which they could have brought a kit to repair it. Could have been repaired, did not have to be replaced. Same issue happened to next door neighbor, and JB Septic's own service man told neighbor that compressor could simply be repaired, but JB Septic would not repair it, only would replace it and he give him the name of another service provider who repaired it for $150 including service call instead of JB Septic's $600 price.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$600

Mike K.
07/2013
1.0
septic tank
  + -1 more
Gave me good price. Installed septic tank, but had sprayers in wrong place. Plumber gave me better location but Wade lied to us and said it didn't matter, which our plumber later proved him wrong on. Crater holes near septic now because they didn't soak the soil and add more. They never arranged for a final inspection by the county which caused me to delay closing on house by 2 days. They reimbursed me for the 2 days rent which is admirable. Anything else? Oh yeah - they never turned the septic system on, and we went 2 weeks not knowing it until plumber discovered it by accident! Thank God he discovered it. I went with this company because of their Angies list rating, which is now sliding fast. Very nice people, some of the nicest you will ever deal with. Just not good at what they are supposed to do. Horrible experience.
Description of Work: Installed septic tank

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
3.0

$8,200

Response from JB Septic Systems Inc
First I need to clarify that your plumber is my employee, Ken. Wade is my son and I've never known him to lie. Sorry for the confusion on the sprinkler location. Ken and Wade received different instructions on [member name removed] location preference. Yes, sometimes there is some settling around the tanks, but we always add more soil to the proper elevation. wade ask the Field Inspector for the final inspection to be put on the schedule. Wade did not request it through the inspection office. This was our mistake. Again, I apologize for these problems. If there are any issues that we have not addressed, or fixed, please let me know. Sincerely, Jim Blake, Sr.

Brad T.
06/2013
4.0
septic tank
  + -1 more
I was contacted by the owner of the company and it appears there were some communication issues between us. They did in fact come and service our system as of 06/17/13. To-date everything is functioning correctly and being serviced correctly. I appreciate the quick response from the company.
Description of Work: Septic Maintenance

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,500

Response from JB Septic Systems Inc
Sir, I am sorry for your experience. Our records still show the house belongs to the previous owners, we were never notified to transfer the records. However we have searched our emails and have no record of any from you. If you called on the weekend, we log all of our calls and return them on Monday morning; I have researched our phone records and do not find any from you. There are two other companies with very similar names, could it possibly be them you called. We did a routine service under the maintenance contract on 6/17/13, which showed that all was in good working order. Please give us a call (I do not have your contact #) and we will be happy to be of service.

Abram D.
02/2013
5.0
septic tank
  + -1 more
They did a great job in service. They responded promptly,were very polite and the person was very knowledgeable in what he was doing.
Description of Work: Their service was used to clean the septic tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Linda J.
06/2012
4.0
septic tank
  + -1 more
They're fine. They installed the septic system and unfortunately they installed one of the tanks upside down which was kind of a problem for a while, but they fixed it. Their price is pretty much fair and reasonable.
Description of Work: I have JB Septic Systems Inc. as my contractor and they do routine maintenance on my septic system once a month.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Joseph M.
04/2012
1.0
septic tank
  + -1 more
Terrible experience, poor customer service. I have been very pleased with the other company I have been using.
Description of Work: Underestimates and overcharges. Put in a septic system after our previous system had to be updated due to an addition. Multiple problems within a year. Company blamed us for its Problems and repeatedly charged more for each repair. Have sinced fired them from yearly maintenance contract and went with another company. Told me I needed to pump the trash tanks less than a year after they were pumped prior. Got a second opinion from another company who disagreed with their assessment. Terrible service. Multiple neighbors with same experience. Woul not use this company again.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$10,000

Deborah S.
02/2010
5.0
septic tank
  + -1 more
It has been uneventful. Everyone I speak with has been very nice.
Description of Work: They come out every 3 months to service the septic. We have an aerobic system.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

VIRGINIA Q.
12/2008
1.0
septic tank
  + -1 more
Every time we would call, there was no one available(which was usually on the weekend...don't expect anyone to call you back). Of course, they began to avoid us as much as possible because we were a thorn in the backside to them. The woman who answers the phone is the son's wife and she is a witch! Very nasty and surly attitude. Understand, this took place over a period of several years because they had our warranty(HA! lousy system, too...)and so we had to put up with them. I was actually GLAD when the warranty ran out so we could hire a reputable firm!
Description of Work: This is a father and son partnership; J.B. Septic installs the tank and then passes on the maintenance contract to his son. Neither of them do good work. We EXPRESSLY told them-when we were constructing our custom home-that we wanted the biggest, largest, hugest system on the market because we have SIX KIDS and loads of visitors and we run water all the time! What we RECEIVED was a system that has been WOEFULLY inadequate almost since day one! Other septic guys have told us that we received a system that is way undersized for our usage, and we have had to have the system pumped out at least once a year ever since(at the cost of $500 each time, thank you very much!).

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


MARY A.
03/2007
5.0
septic tank
  + -1 more
Jim Blake came to the house within 24 hours of my call. He listened to my concerns and thoroughly answered all my questions. There was an unexpected weather delay, but once work began they were efficient, and finished exactly when they said they would. The area where the tank was installed was solid rock. JB excavated (hoe-ram) and hauled off the material without charging an outrageous extra "rock clause". We were going to build an addition over the old septic system, and JB had no problem working with our engineer to make sure the old tank was carefully filled to support the new foundation. The crew that did the installation were prompt, courteous and willing to answer any questions we had as the work progressed.
Description of Work: JB installed a new aerobic septic system, collapsed and back-filled the old conventional system and continues to maintain the system (per state/county regulations).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,600

    Contact information

    PO Box 1609, Helotes, TX 78023

    bsepticsystems.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Septic Systems,
    Excavating

    FAQ

    JB Septic Systems Inc is currently rated 3.6 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 4:30 PM

    Tuesday: 7:30 AM - 4:30 PM

    Wednesday: 7:30 AM - 4:30 PM

    Thursday: 7:30 AM - 4:30 PM

    Friday: 7:30 AM - 4:30 PM

    Saturday: Closed

    JB Septic Systems Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, JB Septic Systems Inc offers free project estimates.
    Yes, JB Septic Systems Inc offers eco-friendly accreditations.
    No, JB Septic Systems Inc does not offer a senior discount.
    Yes, JB Septic Systems Inc offers emergency services.
    Yes, JB Septic Systems Inc offers warranties.
    JB Septic Systems Inc offers the following services: Design, installation, maintenance, pumping & repairs of septic systems.

    Contact information

    PO Box 1609, Helotes, TX 78023

    bsepticsystems.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed