1604 Air Conditioning and Heating

Let me start by saying that we’ve used 1604 AC & Heating for years and I’m not sure if they sold in the last couple of years but I honestly feel scammed now that they’ve taken our money and business. At the beginning of the summer (May 2022) our unit gave out so we called 1604 AC & Heating since we’d used them in the past for maintenance, well they came out and told us it was going to cost $13,531.25 to replace the unit (both outside & inside parts) and that that was the only solution to our problem. We of course were desperate and trusted their business so we agreed to the amount. They installed the new unit as agreed and it wasn’t until our second unit stopped working (we have 3 units on property) that we decided to call another company. They quoted us $6,900 for the same work but told us that at this time some Freon would fix our problem for the time being and we could wait to replace it later since we had just spent 14k on the ONE unit alone. Obviously we’ve been ripped off, TREMENDOUSLY. The problem we are having now is that this company has failed to follow up with us as agreed upon. They said they would come inspect 1 month post installment to ensure everything was running the way it should and of course they’d respond to our concerns with the new unit as needed. We have been unable to get ahold of anyone outside of the answering service they have in place which apparently is the only one that answers their phones. No one can manage to call us back and at this point that kind of sucks considering we spent almost 14k with this business. At this point I would say take your business to a reputable company that isn’t going to overcharge you and of course never pay 14k for an AC unit. My aunt in California (near LA) just paid $6,400 to have a similar unit replaced (inside & out), for reference, so clearly we WERE ripped off.

Do not call this company if you own a mobile home. They don't work underneath mobile homes and don't give any specific reasons. I had an appointment for one of their service reps to come out and give me an estimate on duct repair work under my mobile home. He was 40-45 minutes late from our 9:00 a.m. appt and we took some pieces of skirting off. Once he looked inside underneath the home, he said "we don't work on mobile homes" Total waste of my time and I even took the day off. If they are not going to work on mobile homes, they should advertise or let the client know up front when they call in.

Excellent work, price, and warranty. They cleaned up so that you couldn't even tell they had been here.

We called 1604 Heat & Air to repair/replace our outdoor unit after failed attempt by another provider (Denny's Air & Heat). Robert Ruiz was the technician sent to our home. Robert was professional and knowledgeable. He took the extra time to wait on hold to speak to our warranty company (AHS) to dispute the work that Denny's performed. Robert gave us a fair price on a new unit and we were able to have it installed the same week. Thank you Robert and 1604 Air & Heat!

Installed central air conditioner. They did a good job. The last time they came out to do our inspection it was raining real bad and they couldn't service the compressor outside so he said to make another appointment to have them come out and check it. They gave us 2 services free.

Checkup is free. They did a good job the last time they came to do inspection they couldn't service compressor outside due to rain. If we call they will come out.

Tech was awesome, knew the problem and fixed it in no time.

Called; came out quick and fixed it quickly. It was wonderful. Alfonso was the GREATEST!!!