Elite appliance solutions

Company didn’t review the appliance properly before identifying the issue. Had assumptions and ordered part with warranty company based on that. Didn’t pull out the machine to see where the leak was on the floor and how much it covered. Additional issues noted inside the machine but the service tech didn’t bother to open or look into that. Left telling us the warranty company wouldn’t cover certain things. Last issue it took a month for the company to return and service. Yet again didn’t complete the job. Warranty company sending new company to take care of the issue.

Trying to be "high tech" they are incredibly inept at it. Sent an email from their website as their voicemail asks you to do when you call, complete with model and part number, phone number and address, and set an appointment time on their site as they ask you to do. What a waste of time. Got a text message from Waylon saying he couldn't make the appointment, how about the next day, and could I send the appliance name and model number, and my address. I said "it was all in the email I sent ... did you not get it?" "Let me look ... oh ok got it now." Set an appointment for the next day. Next day Waylon texted me can we move it two more days 12-2pm window. No worries, but told him I have to leave by 2:30 for a doctor's appointment. 1:00 comes I texted him "a reminder I need to leave by 2:30 are you coming?" He texted back he was wrapping up a job and would head over. He never showed up, and never texted or called after that. That was the last I heard from him. Who runs a business this way?

Elite Appliance Solutions made a next day appointment with us. Owner/proprietor Waylon Littlejohn called in advance of the appointment time and actually came out early. Diagnostic time was under an hour and repair was complete in under 1.5 hours. Found the part online for approx. $91 but didn't want to wait for shipping to change out myself.