Milestone Media LLC

I called Chris for an estimate to complete two jobs; (1) mount a 40and quot; TV in the master bedroom with wiring inside wall, and (2) prepare to upgrade my internet service from DSL to U-verse. Initially, I thought that I needed to run a new coax line into my office, but after Chris examined my wiring, he recommended a different approach. He was very knowledgeable and made several recommendations on how to optimize my new service. Chris and his assistant mounted the TV on the fist visit, and agreed to return the following week, on Monday, to do the remaining work. My only complaint about the service I received has to do with communications. Chris texted me on Monday to advise that they were working late on a job and asked if we could reschedule for later in the week. I replied that it would be no problem and suggested Friday afternoon. I received no reply from Chris. On Friday Morning, I texted Chris to confirm that I was scheduled for that afternoon. Chris replied that yes, but it would be late, around 5pm. Later that day, Chris texted me at 5:15pm that he was wrapping up a job about 20 minutes away, and would be headed my way. That is the last that I heard from him on Friday. (He later advised he got held up and his cell phone had died.) After exchanging voice mails and a couple of texts, he finally came out on Tuesday and finished the job. When Chris is on the job he is very professional and his pricing is good. However, since he manages all scheduling via his cell phone, and is often unavailable, his customer service suffers. I would use him again, but only if timeliness is not a priority.