AMERICAN AC & HEATING

Their lack of responding to my requests for repairs and and showing up in a timely manner ended up with me having to deal directly with the owner if I needed anything done. In 06/2015, I was having on-going problems with the unit "freezing" up and had it checked by a reliable A/C service who pointed out leaks in the out side Freon line and rusting in the air handler in the house. BE CAUSE OF THE INCOMPETENCE OF THE ORIGINAL WORK DONE I DID NOT WANT TO DEAL WITH THEIR REPAIRING OR REPLACING THE UNIT THAT WOULD HAVE BEEN COVERED UNDER A WARRANTY. INSTEAD I BOUGHT A NEW RUUD UNIT FROM A REPUTABLE AIR CONDITIONING COMPANY IN BROWNSVILLE, TX. I would not recommend this company based on my personal experience.

The A/C unit installed was bigger than the one replaced, so they broke the wall to fit the inside unit and A/C installation workers said that George Hernandez had a carpenter that will finish the wall. (3/19/2014) On 3/25/14 I text George Hernandez to follow up why the exposed wall had not been repaired and when was the job going to be finished. He replied by text and said he was getting a date for the job. On 5/9/2014 after repeated calls and follow-up, he text to say he found someone for next week, just to let him know if my dad had any doctor appointment in the morning, because that was the best time for them. My dad rescheduled his doctor appointment and confirmed he would be at home. By 5/14/2014, after repeated calls and no resolution he wanted to work with my father directly. My father cleared his scheduled to be available the week of 5/12/2014 and by 5/28/2014, the job still had not been completed. He called my father in June to ask for the name of a carpenter and he would reimburse him. My father found someone, and the carpenter spoke with George Hernandez, but George Hernandez never scheduled the work. It is now 7/13/2014 and he is not answering my father calls anymore. George Hernandez uses words like honest job and reliable service, but the truth is he does not know what the words actually mean. To dismiss my father is disrespectful and to not follow through on his promises dishonest, but to repeatedly have my father reschedule his doctor appointment and still not follow through is untrustworthy.