Harleton A/C & Heating

We had an appointment set up with Scott 24 June. 2022. He called me that morning and said he can be here mid afternoon. OK. He called me back after 1 and said he can be here after an hour and he would call me.when he got here. OK. No problem. He never showed up and he never called back. 0 stars for lack of professionalism and lack of communication. Thanks for wasting my time and my day.

We have a rental property in Diana Texas and we live in Houston, so having RELIABLE trades that you can call and they will take care of things without you being there is very important. I used Scott once before and had no issues. However this second time, I called Scott to go to the rental property because the tenants were complaining of a lack of cooling. Scott went and topped off the Freon and reported everything was cooling good. Within 3 days the tenant notified me the unit was no better and only getting worse. At this point I called Alco Air, the original installers of the unit thinking it might be a warranty issue. They sent a technician out who went up into the attic and determined there was a bad refrigerant metering valve on the unit which is why it was not working. They would have to order a part and wouldn't be in until 4 days later. I texted Scott and he told me he could get the part, "no problem", and get it installed quicker, which was the most important decision since our tenants were without a/c. I cancelled the order with Alco and told Scott the work was his, just keep me informed. 4 days later, Scott said the part was on its way. 1 day after that Scott said he still had not received the part. Then, after I requested an update so I could at least let my tenant know something, Scott told me I should go back to Alco and use them! He said he was at the mercy of the supplier for the valve and couldn't do anything. I explained to him that I was at HIS mercy because I had cancelled Alco to use him because he assured me getting the part was no big deal. Then he shut down and did not answer any of our texts or calls. My wife called his office and asked them to get in touch with him to call her. When he called her, he told her he didn't need our business because I was rude to him and he had plenty of other business, and he was cancelling our order. I could post our text stream, but I don't believe that is necessary. My suspicion is that he forgot to order the part on the Friday I gave him the job, when at the time he said it would be no problem getting it. I don't know this, but I suspect it. I'm also curious why he didn't do more investigation into why the unit wasn't working, settling for just adding Freon and not checking for other issues. The Alco Air technician went into the attic and found the real problem immediately. My biggest shock in lack of professionalism is Scott's immediate decision to dump us and hang us out after we had cancelled the other ac company to use him. We were polite to both he and his office, (we're not yellers and screamers) - all we needed was an answer to our questions so we could keep our tenant informed.

Excellent.

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Their quote for services ran considerably cheaper than the other quotes we received. They responded promtly to our request and were patient with the questions we asked. They explained all the options and the difference in pricing. Then they explained why it would be in our best interest not to get a larger system (a system that is too large for your square footage will not be as effective as one that is the correct size). When they installed the system, they cleaned up after themselves. We found both Chris and Scott were knowledgable, friendly, and polite.

I would recommend them. You can give them the key and you don’t have to worry about anything in your house. .They are honest people.