American Home & Living Solutions

They don't clean thoroughly like they promise, they don't come and follow up on the work that has been done when it's not done right. They don't return calls when you call them. They try to cut corners, there doing about 8 hours of work in 3-4 hours and the quality of work is not being performed satisfactory The cleaning is not good and to my satisfaction. Dog hair on the furniture, mirrors and window dirty, showers not clean, floors have streaks, furniture not being dusted. I was told when I signed up with them that if I ever had a problem they would come back out and try to correct it they would resolve it and there not doing that. The person cleaning has locked me out of my home when they are there and wouldn't let me in, I had to call the maintenance people to let me in. The cleaners they use don't smell clean. I have tried to work with them for a few months and they keep changing people to make it to my satisfaction and the problems are still there and not resolved. They also don't like to come out on the weekend when I am home so I can see what they are doing, they will only work during the week during business hours instead of being there when I can be home and show them what I like done. Initially I was impressed, because the owner came out and sat down with me and we went over everything and she had it down on paper a check list and seemed very thorough on what they should be doing and I signed it which we agreed to for that initial visit , which is more then most companies do.

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Melissa is doing a fine job. We had some communication problems at first but were able to work them out and the work is fine.

We have used them for a years and a half. They just do a great job.