Hartsell Pool Renovations

My total renovation went amazingly well! This is my 2nd time using Hartsell. I would highly recommend them to anyone needing anything renovated. All 3 crews (tile, decking, plaster) working at my home were on time, worked hard & completed the job early & perfectly! I love everything they did to update my pool (-;

Remodel went great but a year after the fact our spa light is now literally hanging out of it spot. I have contacted the owner many time and he will not send anybody to fix it. We have a 3 year warranty.

I do NOT recommend using Hartsell Pool company. They do not stand behind their work. They installed new plaster and tile for my pool. Within a year, the pool developed white spots. I had several pool contractors look at the pool. They all indicated the white spots developed and would continue to get worse because of faulty installation. I contacted Tom Hartsell numerous times, but he never responded to my many calls, emails and texts. Even though I had paperwork indicating lifetime warranty on the plaster, Tom refused to contact me to make this right. Please do NOT use this company!

Came over and told me within 60 seconds...I'm not going to touch this.....very unprofessional and rude. That is not a company I would do business with. Waiting on a quote from another company.

I was extremely pleased with the work, professionalism, and the price for this project. Tom was outstanding and is a real pleasure to work with. He and his associates do quality work.I highly recommend this company and give them an A+ and 5 stars.

Tom Hartsell was great to work with from beginning to end of our project. His bid was lower than anyone else's and the quality was excellent! He responded quickly to questions and concerns and diligently worked with us to create the renovation that we wanted. We had new plaster, tile, coping, hot tub heater and decking done and it looks amazing. I highly recommend Hartsell Pool Renovations for your remodel!

We are very pleased with the pool renovation that Hartsell Pools did for us. We had our tile replaced, some coping repaired around the pool, some stone repaired on our spa, and the pool was re-plastered. They were very easy to work with, they did excellent work, the price was very good, and everyone on their team was very friendly. Bottom line; they did the work we agreed to, for the price we were quoted, on time, and the results are fantastic. What more could you ask for.

I WANT TO PREFACE THIS REVIEW. IT IS A REVIEW IN PROGRESS. I WILL UPDATE IT AS IT PROGRESSES. In January, 2018, I contacted a number of contractors to get bids for replastering my pool. I settled on Hartsell based on their competitive price and their positive reviews here and elsewhere. We contracted for the re-plastering, Deck-O-Seal replacement and pool after care. Tom was very responsive and in fact, moved up the start date by several days, his reason being that the weather was supposed to turn cold and below-freezing temperatures are not good for applying the plaster. The pool was drained on February 2nd and the prep crew arrived on the 3rd. The plaster was applied on the 4th and the pool was refilled on the 4th and 5th. The weather on the 3rd and 4th was in the 60's during the day and the 40's at night. However, the temperatures fell into the low 20's the night of February 4th. When the crew started to fill the pool, they added some orange liquid to the bottom of the pool. The next morning, I noticed a fairly large area (3 to 4 feet in diameter) on the bottom of the pool, where the liquid was poured, was stained. I pointed it out to the after care crew the next day and was assured that the stain would go away. Over the next 4 weeks, the after care crew came 3 times a week to balance the chemicals and brush the pool. On the days they did not come, I brushed the pool. On the last day on the after care (approximately March 5th), I pointed out that the stain was still there. I was told that it could take up to 3 months for the stain to go away. As time went on, the stain did not go away and actually grew in area and staining and pitting started to occur in the spa, on the sundeck, on the steps and in spots around the water line.. During the first week of July, I called Tom to discuss the staining. He didn't answer so I left a message. Since it was around the Forth of July holiday, I tried to contact him again around the end of July. I finally talked to him around the first week of August. He sent the employee who did the after care (James) out to look at the pool and he confirmed the issues. After James discussed the issues with Tom, I was told that it appeared that I was not properly maintaining the pool chemistry and that I would have to produce all of my records of water tests since the after care was completed as proof in order for Tom to consider my claim. The next day, fortunately, I was able to get copies of the records of the 11 tests from Claffey Pools during that period of time. I called Tom and told him I had the records. He told me that after he thought about it, the issues were likely caused from the very cold weather right after applying the plaster and apologized for implying that I was not properly maintaining my pool. For that, I respect Tom. Other contractors might have continued to shirk their responsibilities. The next day, he sent James back out. He told me they are almost certain that the cold weather caused calcium to become trapped under the surface of the new plaster and when the weather warmed up, the calcium migrated to the surface. He said that they would first attempt to treat the condition with chemicals and if that failed, they would drain the pool and perform an acid wash. He told me to clean my filters and then he would apply the chemicals. I cleaned the filters and on Thursday, August 16th, he applied the chemicals. I was instructed me to run the pump continuously for 48 hours and to brush the pool twice a day, which I did. It is now August 20th and the stains still remain. James is supposed to call me today as to the next steps. I will update this review and adjust my ratings accordingly as things progress.

This is a MUST READ if you are even thinking of doing any type of pool renovation! I am writing this for those of you, who like me are going through the rat race of calling every pool company, getting quotes and trying to figure out the best cost/quality comparison to get the best job for the money. And to not get screwed along the way with additional costs or crappy work. We called the top 10 pool companies in DFW and compared all costs/ratings. Each one came out and did a full estimate and we talked in detail about each and every aspect of what we wanted. We did full pool/pebble/coping/waterline tile, custom mosaic install and deck resurfacing. Tom Hartsell was on the list and we almost did not choose him because he underbid everyone, and not by a little. Some pool companies were over $10,000 higher than what he bid! We thought that something wasn't right so we called him back to double check to make sure all the materials used were of equal quality. Some of Tom's materials were actually better quality than his competitors. So we separately compared all the reviews that were posted of all companies and again Tom came out on top. How could this be? When negotiating with some of the other pool companies I had even mentioned how much we were quoted and the pool companies said that their own costs would be higher and that no way it could be done for that price. We thought if it was too good to be true then it probably was and again almost did not go with Hartsell. My spouse convinced me to call and speak to him once more before writing him off and I did and decided to go with them and I'm SO HAPPY I did! All of the crews that came out were on time, professional and worked their butts off to get the job done and wow did they do an AMAZING job! I was constantly amazed by the quality of work as I would be out there every day as they were working. They really know what they are doing! I also have OCD and was so picky that I wanted to sort the tiles in the order I wanted and wanted specific colors next to other colors and they were so encouraging and kept me completely in the process! I had read on some older reviews that the company wasn't good at responding so I was a little worried about that, however every single time I texted Tom I get a return in a very timely manner, and more importantly, the crews would be right out to handle anything I threw at him. I was probably overly picky about a few very small things most people would not even care about, they even brought out a diver for one of them, but they took care of each and every thing! Even AFTER I made the final payment! I can tell you without hesitation that this by far is the best pool renovation company out there, extremely high quality materials and work, great responsiveness, and at a price no one can touch! And there were NO additional costs that some people want to hit you with during the renovation. What I was quoted is what I paid. He no doubt needs to raise his prices as he's worth more than double to price I paid. The people that work there, Tom, James, and David are just very good people that really care about you and their work! I can't say enough about my experience and this by far is one of the best decisions I've ever made! Do yourself a HUGE favor and stop messing with the overpriced other pool companies and hire this company! They are GREAT people and have impeccable quality and service at a price no one can touch! I honestly could not be happier!

I called and left a message with the woman who answered the phone on a Monday morning. On Wednesday, no one had called me back but I decided to call again based on the great reviews. Things happen sometimes. I spoke to the same woman and said I was calling again. She assured me someone would call me back this time. A day later a man called me back, asked what I was looking for, and then said he would have xx (can't remember her name, I assume the woman I spoke to twice already) call to schedule an appointment for an estimate. It has been a week and no call from xx to schedule. In this same time I have had one other company come out and give me a bid and another coming this week. I wouldn't waste my time with this company. Tehre are other great options. If they can't return calls, imagine their level of responsiveness to your needs during a job?!

After getting bid from a few pool remodeling company's, we decided to go with Hartsell pools. Tom was professional listened to what we wanted, and deliver a beautiful remodeled pool. The process was a little nerve racking making all the decisions, because the choices are limitless. Do yourself a favor and include Tom on your list of people to interview for your pool remodel project, you will not be disappointed.

We couldn't be happier with the level of service and quality we received from Hartsell Pool Renovations. During the estimating process to find a contractor to perform the work, we talked to at least 8 different companies. Hartsell was by far the most responsive and accommodating during the process. After the initial visit, they made sure to drop off several tile and finish samples for us to evaluate. This was extremely helpful since we ended up picking out a tile we never would have considered based on the catalog picture alone. It looks great with the new pool surface and really tied in well with our existing coping, house brick, and landscaping. Their pricing is extremely competitive and we feel we received a great value. All of the service and trade professionals that performed the work were very skilled and did a great job. We couldn't believe how quickly the project was completed once the work started. From the initial draining of the pool until it was filled back up with water, it only took 4 days and would have been 3 if not for a day lost to rain. The aftercare process was great and ensured that our surface was nice and smooth, the water chemistry was properly adjusted, and all our pool equipment was running smoothly. The pool looks great now and we're confident we made the right choice when choosing Hartsell to perform the work. I highly recommend them to anyone looking to resurface their pool.

From start to finish, Hartsell Pool made our pool renovation project smooth and easy. With exceptional customer service and professional crews, every detail was expertly taken care of. Our pool and spa looks better than new! We highly recommend Tom and Hartsell Pools. Mary and John D. - Southlake

Hartsell touts a year warranty, but when called prior to the end of the year with three issues they were a no-show. They kept saying they would make an appointment and come out but after numerous calls, no one responded and no one corrected the issues.

Tom and his crew provided a great experience in updating our pool. Tom met with us, listened to our needs and explained what would take place. He also left us samples to review for our final choices. Once we made our decisions, Tom set a schedule and began work. His team were all very professional throughout the process. Tom kept us informed for each step and answered any questions promptly. We love the results and will gladly recommend his Services to anyone about to rework their pool, as well.

Very pleased with the professional and courteous manner this project was completed with. Tom was patient with us as we made decisions about the job, and every expectation we had was met. Couldn't be happier!

They started work sooner than expected and completed the job faster than expected, while not compromising quality work. The entire crew was polite and respectful. I couldn't be happier!

Tom and crew did excellent job, was finished several days early. Tom was easily reached when we had question. Response time when called or texted was within an hour. Crews or Tom were always here when they said they would be. Workmanship was excellent. Tom gave suggestions along the way and he made my vision come to fruition. If had to do all over again would call on him again. He had excellent references and I spoke with 5 of those homeowners all said they would call him again if looking for pool remodel.

AMAZING !!!! IF YOU DONT USE TOM - YOU HAVE MADE A GRAVE MISTAKE. NOW MY POOL HAS A LIFETIME - transferable GUARANTEE !!!! TRUST ME IN THIS RECOMENDATION 5 or 6 DAYS - A NEW POOL DONE BY THE NICEST - MOST HONEST - TRULY CARING ABOUT HIS WORK - DETAILED GUY. TOM - YOUR AMAZING AND 1000 THANK YOU's WILL NEVER EXPRESS THE GRATITUDE FOR YOUR WORK. B HAROLD HAND

Tom and his crew were very punctual, tidy, and professional. They addressed any concerns and questions we had. He always responded quickly to any messages we sent. He gave us referrals that we were able to go preview to help us decide on color and materials. His price was also very fair and we obtained 4 bids. Highly recommend!

They did a beautiful job and were reasonably priced. We are very happy with the results!

Great. We received a lot of rain in June and July and their crews diligently worked around the weather.

They did a great job! Tom was very honest and patient with us while we decided what products we wanted to go with. I knew the first time that I met with Tom that his company was the one that we wanted to go with and we had already met with 10+ other pool companies. He also provided us with references to call and all of them had great things to say about the service and end product that Tom provided them with. His team was very professional and very easy to work with. I would absolutely use Tom and his company again for any pool renovations that we might do in the future.

Very good. He make one substitution without asking, but made us whole without hassle.

Very happy with this company and their work. All work done very professionally. Owner very helpful. His employees are also very nice and experienced . We have recommended this company to all our neighbors. Thank you Tom and Hartsell pools