Critter Control

Critter Control is in the business of salesmanship...read "CON JOB". Shame on me for being fooled. We were fairly certain that we did not currently have a rat problem, but there was evidence that rats had been guests in the attic of our newly purchased home and we wanted it cleaned and sanitized. A salesman was promptly sent out and had me absolutely convinced that rats were living DEEP in the insulation. For $7000 he assured me that all critters would be removed, insulation would be removed and replaced, all access points sealed, attic decontaminated, yada, yada, yada. Price to high? No problem, he called his boss who was willing to drop the price by $2000! And best yet, they would be able to get that work done within the next 48 hours! Oh, and they offer a life time guarantee on all work although I have yet to see the warranty/guarantee in writing. But the salesman was SO pleasant he even called me back the next day to seal the deal and convince me that hantavirus is really something I don't want to experience. So, 4 guys, 2 hours of mediocre work, $2700 paid (I was wary enough to avoid the insulation work) and 1 month later, NO CRITTERS captured. Am I surprised? No, not really because I already figured out that I bought into a con job. Maybe I wouldn't have been so annoyed if the 4 guys who were sent out did quality work, but the rat's nest and fecal matter that we knew were in the attic wasn't cleaned up. ****, I'm not even sure if the decontaminate spray was anything besides Febreeze or if it was even used anywhere beyond the entrance to the attic. Critter Control returned to fix the poor workmanship when we complained, but they initially wanted to postpone for a month because they were booked solid. Funny, they had the availability to take my $2700 and get the job done ASAP just a few days ago. A month later we haven't heard from Critter Control. My husband has left a couple of messages since we have an open work order for a garage door seal. They also need to come back and collect the motion detector and exterior rat trap that's attached to one of the soffits. I guess the cost of those items are more than covered by the $2700. Anyways, if you're someone who reads reviews outside of Angie's List, move past the glowing Google reviews and see what the Yelpers are saying.

Poorly. Poor communication with customer.

I called and asked if they would service my area and they confirmed that they would service my area. I then asked about a deal they currently have posted on Angie's List, and they said that they would not honor the deal. They told me even if I purchased the deal they especially wouldn't honor the deal because of how far away my house is.

I was very surprised to have get an estimate and then have the work done the next day. They showed up on time. Contractor explained what exactly he was going to do. They got right to work. After finished the contractor explained everything in detail once again, I signed the paperwork and they were on their way. The work was very professional and clean. Nothing was left behind for me to clean up. And, it's a lifetime guarantee for the house not matter who lives here. So far I'm very happy with what they did and feel secure that I won't have problems with mice or squirrels in the future. Bruce

The service was horrible. They came out and put in the stuff and they damaged parts of my house where they put their materials up. They told me they were going to come out and paint it and they never came back.