Aquasana Inc

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.a whole house water system was installed locally, I purchased the unit from Aquasana and they sent it to me in December /January 2011-2012. now end of 2014, it stopped working and providing water.. I called them and they said the whole house unit was dead.. it was only meant to last 3 years??? ... as soon as I installed one fo the filters, which was every quarter of the year... it, it turned black within 20 minutes. .. I have plumbers here now working to restore water by bypassing the whole stupid aquasana system, except for the blue light... who knows .. if I had been told the system only lasted 3 years, I would have looked at other options and costs. They have a big sale on now, up in Maine, but I wont be making any more purchases from them. . a

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I have been using Aquasana Water Filters for many years but I am beginning to consider looking for a different brand. I ordered a new Filter in early April. Aquasana charged my Credit Card on 4/14/14. On 5/1/14 I still have not received my new Filter. I have called at least twice and have not been given a satisfactory explanation for the delay in delivery. Aquasana needs to take Customer Service lessons from Amazon.

I called Aquasana Inc when I moved into my Townhouse in Key West in June or 2012. The water in Key West is not to my liking, and I've always had a RO system of some sort. My unit, a rental, has a granite counter top and I wanted to put in an RO system. I called Aquasana twice in one week, was told both times a salesman would call me back. After a week and no calls I went with crystal waters to have water delivered. That's another review, but I wouldn't use them either. The rating above is not based on service performed, as there was no service.

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I had found the filter I purchased a few years ago for my drinking water system and found its the wrong one, it was for a shower system. I called them up and they sent the correct filter to me at no cost. I've used Aquasana for at least 4 years and they are a great company and have gone above and beyond in their customer service. They are very nice and very responsive and I can trust them.

They are an internet company and it is perfect. They guarantee their equipment. They gave me a new purifier because it broke down. Everybody that answered the phone are people friendly and perfectly friendly. They want to help you and go out of their way to do so. They are perfect all the way around. I recommend them to my clients.