Ken Parker Service, Inc.

I live in Texas and it gets hot early. We turn on the air pretty quick. My parents actually use them also. Their air actually went out and they came on July the 4th. They are very highly respected here in town.

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It was it the heat of the summer when the A/C went out. After it was fixed by Ken Parker Services we found out that they GOUGED us on the cost of the freon. They charged us $50 a lb and we since found out that most other services charge half that cost. We feel like the took advantage of me (a female) because it was so hot out. We will NEVER use them again.

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They are as close to perfect as I can imagine.

Took several days after contacting company via email to get a response. Service person arrived on time. Said the job of removing my old unit and installing the replacement (which I already have here) would take approx 4 hours for 2 service persons, and he quoted first $2500, then $2000 after we expressed shock at the first price. 4 hours of work between 2 people and $2000 would mean they are making $250 per hour. Research shows the industry standard to be between $12 and $20 per hour here in TX, and $25 in AK and HI. I cannot recommend a company that blatantly attempts to rip off the consumer.

The office wanted detailed info on model, serial number and brand. The technician had to make two trips, plus order parts, because they were not in stock at warehouse. No air for three days.

Called them because my A/C was not cooling and freezing up. They came out and added freon to the unit but that night the unit froze up again. We called them back out and they checked the freon levels again and they were good. The tech stated that we needed duct work done without inspecting the duct work and said he would get a smaller person to come out. We did not here from them again and called them back out and they said it would be 6-8 weeks before their duct repair person could get there. He said he would call with a phone number for another guy that only does duct work but never called back. I finally called a friend who had started working for another company and he came by that night. They crawled under the house and tried to fix the ducts that were collapsed and thoroughly inspected the rest of the system in the house. He said that he wanted to bring his best diagnostician out the next day because he didnt think that the ducts under the house were the only problem. They came the next day as promised and fixed the intake duct that was close to the unit and my air is working. They scheduled the rest of the duct work to be done within a couple of weeks. Never heard back from them about the duct work.

Ken Parker Services were responsive, and showed up when they said they would. The initial and quot;estimateand quot; visit was informative and free of charge. After selecting the replacement hardware, an installation date was selected for after the July 4th holiday weekend. The old units were removed and hauled away, and the new units installed within the same day. There were several crews dispatched to the house and seemed to work quickly and efficiently together. There were at least two and quot;Ken Parkerand quot;s here (Sr., Jr., etc.), so it seems reassuring that the family business is interested in the business. Due to an addition to the house, we were advised that it may be in our best interest to upgrade the capacity of the system. We agreed, and the air take inlet was expanded to accommodate the increased air flow. The outdoor unit was placed on a pre-form concrete pad (where before, it was not), and was considered standard installation. Our old unit, at some point, was failing to drain condensation properly, and had compromised the integrity of the raised closet floor. For a reasonable extra fee (included in the number above), the section of raised flooring under the blower was fortified before the new unit was installed. To do this, they also removed (then replaced) the hot water heater in the same closet. My only (semi) complaint would be that at the time of install, they did not have the matching heating unit to install into the blower. I was told that they would come by the next week and install it. That was fine with me (In July, in Texas, who cares about the heating coil???) but it was a month later when I called to inquire. They seemed on top of it, and that it had been a recent topic of discussion. A few days later, a technician came out to install it. It may be a few more months before we test it, but I have some faith, or I wouldn't be typing this, would I? The installation came with a new thermostat, but I had already installed one that was a little better than the one offered. Although they didn't knock anything off the price to *not* install a new one, I felt that we were at a good and quot;fairand quot; place. AND, they totally honored my Angie's List coupon!

My husband was there, but I was called about the results. Good response to call before holiday weekend.

They Did Well.

WE CALLED. THEY CAME GAVE AN ESTIMATE. WE SET UP A TIME, THEY WERE ON TIME. THEY DID THE JOB EFFEICENTLY. PLEASANT YOUNG MEN AND DID NOT WASTE ANY TIME FOOLING AROUND, CLEANED UP THE JOB SITE.

It went very well. From the call to the friendly and knowledgable office staff, to the technician, I couldn't be more pleased. I give them an A+++++++!!!! I'm in a wheelchair, and believe me, good help is hard to find!!

Randy was very helpful to my mother and very concerned about her well being. He stopped what he was doing to come work on her unit since we have had more than 30 days of 100+ heat here in Texas.

I called this morning and the receptionist called me back within an hour and said a technician was on the way. Checked for carbon monoxide, lit the pilot light, inspected the unit. The tech was very nice and told me exactly what he was doing and advised me to get a new filter. He was friendly and professional as have other technicians from this company.