Final Touch Cleaning Service

I contacted John at Final Touch Cleaning Service to complete a move-out cleaning of my small house. John was friendly on the phone and provided a fair quote. I scheduled the cleaning for March 8 at 2pm. John had informed me that he would be in touch the day prior to confirm the cleaning appointment. He never called. I called him at least 4 times on the day of the appointment to confirm. I never received a call back. We waited at the house from 1:45-2:30 pm. I called at least 3 more times to find out if the crew was stuck in traffic or see if we had to reschedule. I have yet to hear back from John or anyone else at the company. The only fortunate thing I can say is at least I did not lose any money on this service.

After only an hour and a half in my house, they were done. Two people...2400 st ft. Unfortunately, I was at a doctor's appointment, so my husband paid them and they left. When I returned home, I found VERY LITTLE was cleaned. NOTHING in the kitchen was wiped down, NOTHING in the living room was dusted, items were left where they were, even the ottoman, and I could go on... We attempted to contact the owner to show him what his employees considered 'clean'. He told us he would be by at 5:30...He never showed. I have attempted to contact him over six times and he has yet to answer or return our calls. Tonight, while getting ready for bed, I noticed the 'hidden' drawer in my nightstand was opened. My diamond earrings are gone. We reported it to the police (Thank God they have a serial number!!) - again, we attempted contact with the owner to see if maybe the earrings were placed in a different area, and have not been able to get in touch with the company. Unfortunately, We are too easy-going and trusting. Doesn't matter how old you are...I find we are always still learning...