The personal experience I had with Farmer's Roofing was horrible.
Description of Work: Soon after my husband and I moved into a house in Flower Mound, TX. I noticed in the upstairs attic roof a small hole (a little larger than a quarter) was allowing wind and rain to come in. I sent out an email to our neighborhood asking for a referral for a trustworthy roofing contractor to do the repair. I called Farmer's Roofing and scheduled an appointment. A man by the name of Vince came to my home to inspect the area and to give me an estimate. He said he was a supervisor and worked with the owner, Hal Farmer. I escorted him up into the attic and pointed to the hole. He could see the daylight coming in through the hole and I pointed out to him exactly where the rainwater had been dripping on the attic floor. After inspecting the hole from the attic, he said the repair could be handled in a couple of ways. He said he could try to fix it for $650.00; but if that did not work it would cost approximately $1200.00. I told him that I was not particularly interested in taking the cheaper route. I just wanted it repaired properly and as soon as possible. I told him that one of my neighbors had recommended his company and so I trusted him to do a good job at a fair price. He said he believed that the repair could be done for $650.00, so I agreed. About 10 days later I had not heard back from any one with Farmer's Roofing, so I called again. Vince told me he would send his best repairman to check out the hole. A few days later two hispanic men came to my home. They did not call beforehand to set up an appointment so I was not expecting them. Fortunately, we were at home. The security guard at our gate called and asked if they should enter our neighborhood. I said yes. I met the men out on our driveway to show them the best way to access the roof from an upstairs balcony or from the attic. The driver of the truck appeared to be the one in charge so I greeted him and tried to show him the way. But as I began talking to him, he refused to listen. It was clear from his facial expression and body language that he was very irritated about something. He turned his back on me while I was trying to tell him the best way to access that area of the roof. He started walking toward our back yard and through the gate with his helper following. I called out to him, "I can show you the best way to get up there." But he just kept walking as if he knew where to go and what to do. He mumbled something to me over his shoulder; but I could not understand what he said. I concluded that Vince must have explained to him what needed to be done, so he really didn't need any instructions from me. Or maybe he could not speak English. I went back inside. About 15 - 20 minutes later I looked outside to see if their truck was still there. They had left. A week or more passed and I still had not heard anything further from Farmer's Roofing, so I called Vince. I was expecting to set up a date and time when the repair would be done. But Vince told me he had checked with his repairman who had come to my home and the repair had already been completed. I said, really? When was that done? During the short time they were here, I did not hear them up on the roof doing anything...and the men would not listen to me when I tried to show them the best way to access that area of the roof." But Vince insisted the repair had been done and I should send a check for $650.00. I sent the check that day and it was deposited or cashed by Farmer's Roofing. During the next heavy rainfall, I went up to the attic to check out the repair. Rain and wind were coming through that same exact hole worse than before. No repairs had been made whatsoever. That happened on a Sunday. I called Vince and he came right over. I took him upstairs and into the attic so that he could see for himself the heavy wind and rain pouring in. I said to him, "Look! You can see for yourself that your repairman has not done anything! The rain is pouring in through the exact same hole and dripping on the exact same place on the insulation!" He argued with me, insisting that if Micky said he completed the repair, then he completed the repair! He said this as we both watched water pour through that same hole. Then he stated, "Remember, I told you that we would "try" to fix it for $650.00; but if that did not work, it would cost an additional $1200.00!" I told him that I would have to take this up with the owner of the company, Hal Farmer. Vince said, "Go right ahead." Then he left. About a week later Hal Farmer returned my call. When I answered the phone he said he had heard about me. He said, "Let's get one thing straight right now! Vince is a friend of mine...We have been friends for many, many years and whatever he says or does is just fine with me!" He went on to say that if Vince says my roof was repaired - then it was repaired and he does not owe me anything! He said, "I've got your number, lady!" He said he was covered up with business and that he was really not interested in discussing the matter any further with me. I then told him that I would hire another roofing contractor to inspect the repair he, Vince and his workmen all claim had been done. And if that contractor confirms that nothing was done I will take him to court. He said, "Look, I'll send you a check for $650.00 and then we will be even." His check was mailed Certified. Fortunately, no damage was done to the sheetrock ceilings due to the heavy rain. Soon after that I contacted another roofing contractor who had done some work in our neighborhood. He came right out, looked at the hole and said he could fix it for $425.00. He said there was no evidence that any attempt whatsoever had been made to repair that leak. He fixed it; and we have not had any more problems.