Castle Classic Roofing Co

Description of Work: Roof replacement

Description of Work: Castle Classic Roofing Co. replaced the roof and gutters.

Description of Work: I had shingles missing and a small leak in the house. I asked a friend if they knew of a roofing contractor that I could trust, and was recommended to Castle classic roofing Company. They immediately responded, and sent a youg man out to inspect my roof. He informed me that i had damage form both hail and wind , and that I should file a claim with my insurance. He also stated that when the adjustor from the insurance contacted me that to let him know and he would meet the adjustor to represent me and my claim to ensure that all areas were addressed on my claim. Castle classic Roofing met the adjustor on the date and time arranged and everything went very smooth. The adjustor agreed to replace my roof, gutters, fix ac unit, and repair the interior damage. i was so happy that all would be taken care of. Todd from Castle scheduled the work to be done the following week.

Description of Work: I had a problem with my leaking over an area in my bathroom, so I asked a friend if they knew of a roofer or roofing contractor, to which they told me about Castle Classic Roofing and Todd Crosby whom they had had a good experience with. I called Todd with Castle Classic Roofing Co., he was pleasant immediately on the phone, and said that he would be out to look at the problem that afternoon. He showed up @ 2:00 pm, spoke with me briefly, and then climbed on the roof to inspect. He shortly returned and told me that yes there was a leak around a pipe jack and he would fix it. He also said that there was other areas of damage, probably caused by hail damage. I was unaware of this, so I asked him as what I should do. Todd then explained, (in terms that I could understand), that I should contact or file a claim with my homeowners insurance. He even had the claims phone number for me. Todd said that once the claim was started, an insurance adjuster would contact me and set up a time for inspection. Todd requested that I let him know when the adjuster would be out and then he would be happy to meet the adjuster there and assist in representing me to insure that all items were addressed on the claim. A couple of days later, Todd met the insurance adjuster, and it was determined that my roof needed to be replaced, and that my insurance would be paying for the replacement. The adjuster produced a check for the placement. Well of course I asked Castle Classic Roofing to do the work since they had been so helpful. I was so pleasantly surprised at the courteoues and professional way that the next steps were handled. Todd stated that the materials would be delivered in the afternoon on Wed., and they were. Then the following morning, his crew would be there at 8:00 am. and would remove and replace my roof that day, probably before 3:00pm. I was amazed that evening when I came home from work to find that all Todd had stated had happened, the new roof was installed, old roof was disposed of, and the property was clean. My new roof looked beautiful!! The financial transaction was handeled professionally between Castle Classic and myself. Since the roof was installed, Todd has called me twice to check on the service, and I have received a thank you letter. It is a reallpleasure to do buisiness with a company that treats it's customers so well. I will definitely recommend Castle Classic Roofing Co.