BARBECUES GALORE

My experience with Barbecues Galore in Grapevine , Texas has been the worst retail experience I have ever had. After having an issue with my grill, still under warranty, I was told that the warranty did not cover labor, only parts. I was charged $99 for a service call and the defective part was identified. I was then told that I had to pay $28 in advance for the part which would be refunded when it came in (strange for a warranty part?). When the part came in I picked it up and was told by store personnel (Tom) that he could not issue the refund because I did not have the original credit card with me. I went home and called in the number but did not receive the promised eMail receipt for the credit. I called for three days in a row, with Tom laughing and telling me he did not have time to get to it or he forgot. When I objected, he told me I could call the store operator. Apparently the idea of a customer service complaint did not bother him at all. This issue has still not been resolved, even after calling Barbecues Galore Corporate. I have read other reviews similar to this on the web, so this must not be unusual. This guy loves to play power games and apparently gets away with it. After purchasing three grills from them, I will never return and would advise others to steer clear of this place.

He gives it to you straight and does an excellent job. He installs them very well and I am pleased with the service. He made sure to answer all of my questions and the detail of his work was good as well. I recommend him to anyone.