Four months after installation of the huge glass window above my front door a crack appeared from the bottom right running all the way up to the middle of the top of the window. Jose would not replace the window saying my house (which I have been in for 22 years with NO foundation issues) had shifted and he refuses to replace. I have consulted with numerous other window companies even having several out to look at the cracked window and they all say it is their professional opinion it is faulty installation as there needed to be shims inserted. I have also learned Jose did not install some of my windows to building code as he did not install tempered glass where required. I called Olshan foundation out for validation I have no foundation issues and I recieved a report from Olshan that there is no stress on any windows of my home nor any stress on the house itself . I was also told by representative from Olshan that my house is as straight as a house gets. Jose just comments "I am done with you" and he hangs up on me refusing to fix the error in his work. Do not count on Jose with ABC windows to back up his work.
Description of Work: Replaced all my front windows and some on the sides and back of my house
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Sylvia N.
08/2014
5.0
replacement windows
+ -1 more
What a nice professional gentleman Jose was. There was no minumum charge. He came to check it out and gave me an estimate to fix it. His estimate was much lower than what I was quoted by handymen. It turned out that the problem was not as he thought but instead a poorly fit frame that was catching on the way down. He then used his tools to manipulate the window so I could close it and lock it. The only fix now will be to buy a new window. I am so relieved to have it locked as I want to save money for a while before I replace it. Since he could not give me a permanent fix he reduced the amount he orignallly quoted me in half. Jose is an honest businessman. I highly recommend him.
Description of Work: My window would not close all the way and I could not lock it. This has been an ongoing problem with my Atrium window. Atrium came many times and they only did temporary fixes. Now it is past it's warranty. Jose came to see if he could resolve the problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Tim M.
07/2014
5.0
replacement windows
+ -1 more
Overall, satisfied with the work. Jose was responsive to my questions and returned all of my calls promptly. There were delays in the work due to some miscommunication, which was unfortunate but not a major issue. Once on the job, Jose and crew worked diligently to replace the windows and did an excellent job with sealing and cleaning the windows before wrapping up.
Description of Work: Replaced 19 windows and screens in my home as a result of hail damage.
Rating Category
Rating out of 5
quality
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$5,500
Kerry G.
07/2014
5.0
replacement windows
+ -1 more
Everything was wonderful. Mr. Angeles was always prompt with answering and returning my calls. He came on the day he promised, and was even a little early, which was great. He took the time to explain what kind of windows I should put in my new home that I am currently building. I will definitely use him in the future, and will spread his good name around.
Description of Work: replace a window
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$228
Judy P.
12/2013
1.0
replacement windows
+ -1 more
Waited a week for window estimator who called the morning of the appointment. He asked what I wanted done, then said he was really busy, could he call in a day or two. I said no, I was already booked up myself and had cleared my calendar for the appointment. He then said he did not think he could find my house! I felt like then he did not want the job, so I told him to forget it. I am a Realtor, and I chose them based on Angie's list reviews as well as their advertisements in our Realtor ads. I believe they advertise quick service, but I did not receive it. I believe this estimator is doing the company a disservice. I went with a local Keller company and was highly pleased. I used Armstrong Glass.
Description of Work: I used ABC WINDOW REPAIR.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Dana G.
08/2013
5.0
replacement windows
+ -1 more
ABC Window was highly professional and responsive. They were punctual, professional, and the work they did was of the highest quality. I would definitely recommend them to others!
Description of Work: Replaced two large windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Rhett C.
07/2013
5.0
replacement windows
+ -1 more
Came on time and completed the replacement in no time. Window looks great and have had no problems with the installation.
Description of Work: Replaced a shattered Window by our Front Door
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$198
Mary K.
06/2013
5.0
replacement windows
+ -1 more
I will definitely use them again.
Description of Work: He came and inspected the window that needed to be replaced, took measurements & gave me a quote. He called when he was on his way and arrived at the expected time. Very polite & professional. Returned the next day to replace the window. Again, arrived on time was quick and cleaned up thoroughly.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
David B.
01/2013
1.0
replacement windows
+ -1 more
I called and set an appointment a couple days out for Saturday morning. ABC Window Repair was supposed to replace a window pane I had broken. Saturday morning came, but ABC Window Repair did not. I called them 3 or 4 times and left two voicemails, but they never picked up nor returned my call.
Description of Work: Made an appointment to have one broken window repaired. They never showed up nor answered their phone nor respond to the voicemails I left to explain why or to reschedule.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
sherry G.
12/2012
5.0
replacement windows
+ -1 more
Prompt. Did what they said they would do. Warrenty. Will recommend to friends and family.
Description of Work: Replaced and resealed some of the windows. Replaced some screens.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Paul & Donna W.
12/2012
5.0
replacement windows
+ -1 more
Jose came out the same day. He did an excellent and quick job. He replaced everything and left the area neat and clean. Very polite and professional. I will be happy to use ABA Window Repair again.
Description of Work: Replaced broken glass in large window
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
DANIEL M.
08/2012
5.0
replacement windows
+ -1 more
About 30 minutes late, but called a half hour ahead of time to let me know. Came in, gave an estimate, and performed the work on site immediately. Took very little time. Easy and happy.
Description of Work: Repaired glass in one window.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$105
Ron F.
06/2012
5.0
replacement windows
+ -1 more
The owner came out and gave us an estimate to replace 5 windows originally. We scheduled the work on the next week Tuesday. They arrived on schedule and replaced the 5 windows. While doing the final cleaning it was discovered that the window manufacturer had not properly cleaned the glass on one window before assembly. It had very noticable streaks that could not be removed because it was between the two panes of glass. The owner told us that the window would be replaced as it was a manufacturing defect and he would come back to replace it in several days. The next day we found another additional window that had moisture between the two panes of glass (seals failed). We asked if he would be able to replace it as well when he returned. When he returned, he replaced both the one window under warranty and the additional window. The total work was 6 windows. The owner was prompt, courteous and professional. The work areas and windows were clean when he left.
Description of Work: Replaced 6 windows that were either cracked or had moisture between the two panes of glass (seals failed)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,026
Brenda B.
05/2012
5.0
replacement windows
+ -1 more
Their prices are very good, they are efficient, and come exactly when they say they are going to come. They are professional and I would use them again in the future.
Description of Work: I had windows replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Laura F.
05/2012
5.0
replacement windows
+ -1 more
Very professional and his prices are very reasonable
Description of Work: replaced cracked double pane window
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Lorraine M.
04/2012
5.0
replacement windows
+ -1 more
My first Angie's List recommendation has been a success! Mr. Angeles' work is excellent and I very much appreciate his reasonable pricing and wonderful window replacement. I will definitely call ABC Window Repair for any future window service.
Description of Work: As a new member of Angie's List, ABC Window Repair was my first contractor call. Required replacement of thermal transoms and a regular window, clouded due to leaks. Mr. Angeles promptly arrived to provide an estimate and I signed contract with ABC Window Repair. He expained in detail what service he could provide. Mr. Angeles returned within two days with the transoms and window, installations were completed within an hour.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$317
Stella S.
03/2012
5.0
replacement windows
+ -1 more
Over all it went great. simple as that
Description of Work: Called in for estimate for 6 windows , Jose came out right away,very polite . gave me an estimate for the work and left. I called him back after I had an other estimate and told him to proceed with the order . he said they would be ready Sat. am and he would be out to install them between 10 and 12. he was right on time with his helper and they went right to work.did a great job installing the new windows,cleaning up after himself etc.only took a couple hours .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Tina P.
02/2012
5.0
replacement windows
+ -1 more
ABC Windows were called on a Monday and came first thing in the moring...on time and well prepared to service whatever the issue was with my windows ! Good news, it was just to repair a seal on the inside and outside of the windows and they completed the work with ease and professionalis. Thanks again for a GREAT job !
Description of Work: One of our bedrooms was considerably cooler than the rest of the bedrooms on the same floor. I expalined the situation and he suggested to to come by the following morning to see what the issue may be. Good news, it was the seals around the 3 windows and he had all the equipment needed to repair the seals. He completed the work with ease and professionalism. Thanks again for a GREAT job !
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
PETER L.
02/2012
5.0
replacement windows
+ -1 more
Jose came on time for the estimate, had to special order one window, called the morning of the install, arrived on time and did a quick and tidy installation on two windows. I highly recommend him.
Description of Work: Replacement of glass on two windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Beth C M.
08/2011
5.0
replacement windows
+ -1 more
I called shortly before noon on a Friday in Aug 2011. He came out the same day to give me a free repair estimate. He was able to make the repair while he was here for the estimate - no second appointment needed! Total time from start to finish was 30 minutes. Job completed quickly, neatly, and professionally. Very happy with the work done. Will definitely refer and use again. Thanks so much!
Description of Work: Replaced broken window pane in bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Stephanie B.
08/2011
5.0
replacement windows
+ -1 more
I had a great experience from the time I called Jose was very polite and professional. He told me he would arrive in 45 minutes which he did and completed the very fast. Look no further ABC is the windfow company you want. I called many others and all were more expensive and had a waiting time of 3-5 days. This is the company, I will use when I need a window replaced and you should also.
Description of Work: I had a broken peice of glass on my french doors replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Ken K.
04/2011
5.0
replacement windows
+ -1 more
They started at approximately 8:30am and finished by 2:30 pm. They were hard working, efficient and professional. Cleanup after the job was completed was very good. I had a total of (3) quotes for window replacement and ABC was the most reasonable and there performance matched previous reports from other customers.
Description of Work: ABC Window Repair replace all 47 windows (glass, not frames) in our house with Low E, 10 year warranty for broken seals.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,300
Michael M.
02/2011
5.0
replacement windows
+ -1 more
We call ABC. He comes out and measures, and within a matter of days... we have our new window(s). Fin. Could not ask for better service.
Description of Work: We have used this company about 4 times in the past year. Every time we have been delighted with the service. We have been replacing windows in our 20-year old home as we see that they are becoming etched or have broken seals.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Hugh E.
10/2010
5.0
replacement windows
+ -1 more
Called and talked with Jose. He gave me an estimate for the measurements I provided. The price was good compared to other companies I talked with. They sent someone out to measure and ensure the glass replaced would match the top half of the window. They came at a later scheduled date and replaced the glass. The warranty for the replaced glass is 10 years. they did a nice job.
Description of Work: Replaced the lower half dual pane window glass (approx 34x28).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
David L.
09/2010
5.0
replacement windows
+ -1 more
When we bought the house (existing property) in 2008, it appeared that the garage windows leaked due to sheetrock damage around the frame. The previous owners denied that, of course. When rain impacted the house from the east, however, water would accumulate in the garage. I tried re-caulking, but that did not completely correct the issue, as the seals themselves were leaking. I located ABC on Angie's list, called them, and they promptly came out to do an estimate. They were extremely honest in describing how they would correct the leak, reasonable in price, and promptly provided service when contacted to perform the work. I would give them my highest recommendation!
Description of Work: Reseal leaking windows, restore gas seals. This service saved us about $1500 as we did not have to replace windows, which is the usual recommendation. ABC is very honest; they could have recommended window replacement ($2300), but they informed us that that would be a total waste of money and would not fix the core problem, i.e., leaky seals.
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Service Categories
Windows
FAQ
ABC Window Repair is currently rated 4.8 overall out of 5.
ABC Window Repair accepts the following forms of payment: Check