Veteran Garage Door

Price gouging. False Warranties, incompetent reps. The list goes on and on with these guys. DO NOT HIRE

Perfect. These were repaired twice over the past year by another company. In that case, the cables were just reattached and rewound. After the third time, I tried Veteran Garage Door. Their tech did a complete inspection of all moving parts. He discovered the bearings at each end of the axle were seized, causing the cables to lose tension, and unwind from the spools. He replaced the bearings, spring, and cables. Works like new. Quiet and smooth! Thank you! Total cost, $350.00. Worth every penny.

Outstanding job. Ben very knowledgeable and very professional technician. He showed up within an hour after calling. He did more work than asked for customer satisfaction. I would hire him again and definitely would recommend him to my friends.

It was wonderful, and they were even a few minutes early. Same day service when I called.

It went ok. The door did not raise enough for my SIV after completion . But they were very prompt and coming out and adjusting it. No other issues.

Outstanding. Ben was a very knowledgeable and a professional top notch technician. He showed up within an hour after calling Saturday night about 7pm. Within 30 minutes replaced both springs and fixed the broken door. I would recommend and hire again.

As stated above it went quite well. The technician showed up early (he called first to get approval), worked quickly and effeciently, showed me how and why his methodology was both efficiently and safe, and was probably gone by the time the appointment was originally scheduled.

These guys are great! I messaged them online on a Sunday, thinking I would hear from them Monday morning. They messaged me back within 10 minutes and had a tech out within a few hours--on a Sunday! They did a great job at a fair price. I recommend them.

Everything now working perfectly. Professional service handled correctly.

With service providers help was able to trace to bad outlet. No charge for this. Thanks!

Aaron was great. He called to let me know that he was available to come before our appointment time if that was convenient to me. He answered all the questions I had about my garage door. Installed the stripping on both sides and bottom of garage very quickly. The company followed up with a call to make sure everything was good and to see if I had any questions.

Veteran Garage Door did a great job performing our garage door tune-up. The service was performed when scheduled and in a timely manner. All services were performed as advertised and in a professional manner. Would definitely use them again for other garage door needs.

Well as usual, on time, reasonable, job well done. i have used them multiple times over the last 10 years.

Technician was dispatched to my house within 1-2 hrs. when I called Veteran Garage Door in the morning to give me free estimate on replacing my garage door spring. I actually had 2 other garage door companies that will be coming for estimates in the afternoon. Clint arrived and we negotiated on a price on the springs, so I agreed for him to replace my spring. He also inspected my door, lubricated all moving parts on door, inspected the garage door opener, tightened hinges and made minor adjustments. He was done within 1 hour. After he was done, he emailed me the receipt. Clint told me that the springs come w/ 5-year warranty, so I specifically asked him if it's only parts or both parts and labor. He stated that it's full replacement warranty (parts and labor), but when I read the receipt that he emailed me, it stated that it's only 1 year parts and labor warranty. I sent email back to Clint requesting that he amend the receipt stating that it's for 5-yrs. parts and labor warranty per our discussion before I agreed. Veteran Garage customer service manager called me to address my concern - initially, they told me it's just 5-yr. parts only warranty, but I told them it's deceptive practice to verbally tell your customer one thing then change the terms once we've paid, so they amended the receipt with additional notes that the springs are 5-yrs. warranty for parts and replacement labor. The next day, I found 2 screws that fell on my garage floor when I came home from work. I called Veteran Garage immediately to have them address this, so Clint came back to my house the next day. He came and told me that these 2 screws are old screws that he replaced with new screws on my garage door hinges, but I was still skeptical as I didn't see those screws on the floor after he left when he first came to my house. I swept my garage after he left, so the 2 screws weren't there. I was concerned if there were missing screws that fell off, but he assured me that there are no missing screws. If these were the old screws that he replaced, he should have taken it with him when he left that day or given me those old screws to throw away. Veteran Garage is very responsive with my concerns and willing to resolve the issue.

Technician arrived on time and was very understanding when I was late meeting him there. He was very professional and stated it was an easy fix and would be covered under the tune-up for $95. While he was there is answered some other questions regarding the garage door operations and was very helpful

It went well. Colton was efficient and personable. I would ask for him by name next time. Despite the estimate/charge being a flat rate item, I think that $195 per hour (and that was with a coupon off the $250 that's standard; my dealer car mechanic gets "only" $154 per hour) is too much especially when considering that I likely paid a premium for parts that I probably didn't absolutely need (Colton did NOT push them; but all-in-all, I think that this particular job would be more fairly priced by T&M). I think the total bill should have been more like $150 plus tax. Colton is a great representative for your company. Thank you Colton.

Technician arrived early and provided good general maintenance advice. He recommended new rollers for our exceptionally noisy garage door at a reasonable price which fixed the problem. We can now open the garage door without waking the baby. Thank you!!!

Veteran Garage Door came right out the same day, I'm not sure. Their service stood out.

Ben did an excellent job and went above and beyond my expectations for the requested service.

Service was performed on the same day that I called seeking services, which is already fantastic. They were very helpful, punctual, reasonably priced, and pleasant. I only knocked the professionalism down a grade as the repair man left grease spots on my walls, which I noticed after he left. However, the company called within a couple minutes to check on the services and my satisfaction. They had the repair man return to clean the walls but he had to use my supplies to do it as he didn't carry his own. Overall fantastic experience and it is apparent they strive for quality and make right anything that may have dissatisfied the customer.

Install went ok. Had an issue and company came back out to fix issue. While communication was a little difficult, all issues were resolved.

Quick and easy. Very reputable business. Nick took care of us with door inspection, tightened all the screws and greased rollers and spring at no extra cost. They could have been dishonest and told me I needed new door panels but Nick said al we needed was bigger hinges. I will refer these guys to all 75 employees I have.

Amazingly easy and proficient! I called and received same day service. The technician assessed the issue, discussed options and repaired all within a short period of time. He was knowledgeable and answered my questions on preventive repairs given the age of the garage door. Would definitely call again.

I called Veteran Garage Door based on the recommendation of a neighbor and high ratings on Yelp, BBB, etc. The call was placed at 11 am and they arrived at 2:30 pm as promised. A quote was provided and accepted and they replaced both springs. The work was quick and very professional. Interestingly Veteran Garage Door did not appear on any searches for garage door repair on AngiesList, only when entering their direct name. There is a systemic issue not finding highly rated local firms in general searches.

Very well. Jeremy called when he was on the way and took photos for me since I could not be there. Install was relatively quick and very clean. I provided the opener and the provider put it up and installed the keypad.