Vault Security

This is the worst company, DO NOT do business with them. We are finally at the end of our three year contract and I still can't get out. There have been so many issues and no one answers the phone, do not call back to your voicemails and they do not respond to emails. Alarm. com will not help you because you went thru Vault. I finally sent a certified mail post ( with the help of an attorney) and told my credit card we will be declining future charges to finally end this nightmare.

They're not the cheapest but they came and did what they say they were to do, and when they will do it. I would recommend them.

The sales rep went over the program, services and cost. I was not happy to see a business solicitor on a holiday, but was politie and willing to hear what he had to offer since we're in the market for a home security system. After going over everything he said he had to make a call to their office in Dallas to check on availability for me. What I didn't realize, until after the fact, was they ran a credit check on me. I never gave my social security number to them, was not asked if they could pull my credit report and definitely did not authorize them to do so. Their injuiry now shows on my report, will remain on there for two years, unless I jump through all the hoops required to have their injuiry removed. At no point in time did the rep tell me they were going to do a credit check on me. I am still looking at home security system options; Vault Security definitely will not be a company I go with.