Steven Alden Appliances

Our refrigerator had stopped working and we were in desperate need of getting it fixed. Steve came out fast and diagnosed the problem. He got us back up and running within a few hours. He kept me totally up to date on what the symptoms were and expected repair costs. On top of that needed repair, I had purchased a replacement ice maker which hadn't worked for a while and he replaced it - no extra charge. Overall, it was an excellent experience and I would highly recommend his company to anyone who needs appliance services.

Excellent! The servicemen was prompt and it was clear he knew how to access A problem. The price charged was reasonable and fair. He was socially sensitive and wore a mask at all times, even though I have had the vaccines. Thanks Mr. Fred. Great Job!

Noticed my milk wasn’t very cold so I checked the temp and it was 65 degrees. It was after 5 pm so I was worried I wouldn’t be able to get someone out. I called Steve and told him the situation. They closed at 6pm but Steve rounded up someone to come over and they were there by 6:30. The repair guy found the problem and managed to get the fresh food evaporator fan going and defrosted all the ice on the coils. The fan needed replacing but held on to cool it down to 39 degrees until they could come back the next day with the fan. They saved the food in my fridge. Steve went the extra mile to help me out. 5 stars!

The best appliance service I have ever had, they were prompt with same day service, courteous, and efficient. I would recommend them for any and all appliance repairs.

The installation of my cooktop went very well! I would hire them again.

Went with him because he could come that day (Monday). At 4:30 pm, he hadn’t called, so I called him. Said was behind and would be back tomorrow (Tuesday) right after 9:00 am. His two men got there at 11:15 am. They had a hard time getting the refrigerator out of the cabinet space. Opened the doors and tried to pull it out that way, then shook it by the top of the door. I had to tell them to get low on the refrigerator and pull it out by grasping the bottom hinges on the closed door. The guy looked at it with a flashlight and decided it needed stop leak for a freon leak. He said he would be back late in the day, but they never showed or called. The next day I called them at 11:00 am and got a voicemail. When the owner called me back, I cancelled the service and called another repair company. The new guy did a thorough inspection and said the compressor was going out. Glad I didn’t use this vendor and I wouldn’t recommend him.

Noted this company worked Saturdays, 8A-6P. Contacted Steven about 9AM and texted my address. He said he would call when on their way. No call received, Re-contacted Steven at 3PM and was told the tech had not shown up as yet. Tech never showed, no follow up call to advise of the inability to service that day or any day.

I called Steve on a Monday and he sent a repairman at 2:00. He had to get the part and said he would be back the following day about the same time. Never showed or answered my calls. Called Steve on Wednesday and he apologized and said he would definitely be there that day. Again, no repairman and no contact. So, I called Steve AGAIN on Thursday and it was finally fixed! I understand if things are delayed but the lack of communication was very frustrating! When you leave messages with the repairman, for 2 days and he doesn’t have the courtesy to return your call, that doesn’t bode well for your business!

The repairman contacted me with the price and a day and time he could be here. The fac that he said he could repair the washer played a large part of my decision. He let me know a general time that he could be there and then texted and called to let me know when he was about 30 minutes away. He was prompt and professional and explained what he knew about our problem. He even offered a few recommendations for keeping the washer working longer than it had been (12 years). Overall good work and he took pretty much any form of payment. If anything else breaks I'll call him first to see if he can fix it.

Very professional Stephen explained the issues and performed the repair in a timely manner.

On Thanksgiving I decided to try to replace the part that Google said was most likely causing my washer to gush water. I took the washer apart and everything looked fine but I couldn’t get it back together. Steven Alden Appliance came out NEXT DAY (as in Black Friday) to look at it. They put it back together quickly and realized it was a completely different issue and fixed that promptly. I would absolutely hire them again.

Came on time and did a great job for a fantastic price. Easy to work with and great folks.

Absolutely wonderful..Steve replied quickly..he sent his team to repair our Monogram refrigerator and also a Samsung refrigerator promptly..the repair fee was very reasonable and because both refrigerators are older, Steve researched and was able to find the necessary older style model parts which were still new..my daughter, husband and I can't compliment Steve Alden and his team enough..we will call him again when and if we need future help with our other appliances..believe us, you can't find a better appliance repair team than Steve Alden.. Thank you, Steve.

It was great. Steve readily discussed the problem and helped pinpoint the issue so that it could be fixed. He will be my goto guy from now on on appliance repairs

Great! Dishwasher was zapped with a close lightening strike. Steven ordered a new control panel & Dalton installed. There was another problem unforeseen in that the power module was also out. Steve ordered that part & Dalton installed & the dishwasher is working again. Dalton was very good, polite, and efficient. I appreciated his attentiveness to detail.

Very good. Replached ice maker. First was faulty. Returned until they got one to work. Excellent service. Very professional.

It works! Very nice repairman, fast service, and I am happy

Everything went great. Fred came out and he was very nice, found the problem and fixed it very quick. Needed a new fan and a small part. I had emptied the whole appliance which made it easier for him. Total cost $220.00 I would definitely hire them again. Steven Alden kept in touch afterwards to make sure everything was working fine. I highly recommend. Thanks guys!!!

The young man that came out to repair my fridge was wonderful. Mr. Alden should know he has hired a true professional guy. The young man explained what had gone out on the fridge. He treated my appliance like he would want his treated. I truly recommend this company.

Great. Texted to advise when he would arrive. Will definitely call him for future appliance repairs.

Went really well. Fred was nice and friendly . And explained what the problem was.

It went exceptionally well. Technician did a great job. He was courteous and knowledgeable. Much appreciated.

Didn't take him very long to fix it

The repair man came on time, brought the part with him, since I said the washer was leaking. Took little time and he also made a few adjustments, I had a problem with, on it.

The washer was dropped off of a truck and was unable to be repaired even though Steven spent over 1/2 hour working on it. But because he was unable to repair it, he only charged the service call fee. I felt it was more than fair. We then turned around and purchased a refurbished washer from him which is working great! Throughout the process Steven was professional and communicated what he was doing.